Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$75K - $95K *
Optimize customer-facing technical solutions by interpreting requirements, developing manufacturable fiber-optic products, and collaborating with cross-functional teams to exceed expectations and driv...
2 days ago
$80K - $95K *
Help us drive quality excellence by evaluating nonconforming materials and collaborating with cross-functional teams to ensure compliance and continuous improvement in manufacturing processes...
1 week ago
Systems Engineer - Linux Mission Support
$171K - $223K *
Drive mission success by troubleshooting Linux systems, automating processes, and providing hands-on engineering support. Collaborate with teams to ensure secure and efficient operations in a dynamic...
2 weeks ago
Network & Store Technology Engineer
$84K - $126K *
Deliver exceptional IT support and network solutions for retail operations, ensuring seamless technology integration and reliability across North America. Collaborate with teams to enhance store techn...
2 weeks ago
Network Hardware Engineer, Infrastructure
$150K - $180K *
Join a dynamic team to design and scale innovative network hardware for global data centers. Drive custom hardware development, collaborate across engineering disciplines, and ensure high-performance...
2 weeks ago
Network Hardware Engineer, Infrastructure
$138K - $165K *
Engineer innovative network hardware solutions to enhance data center infrastructure. Collaborate across teams to design, validate, and scale high-performance systems, ensuring reliability and efficie...
2 weeks ago
Senior Infrastructure Engineer
$175K - $210K *
Empower innovation by designing and operating cloud infrastructure for AI/ML workloads. This hands-on role requires deep GCP expertise and project coordination skills to support cutting-edge research...
4 days ago
$100K - $120K *
Unlock potential by designing and developing enterprise ServiceNow applications, workflows, and integrations. Collaborate with cross-functional teams to enhance platform performance and user experienc...
1 week ago
Metrology Supervisor / Technical SME - Calibration & Measurement Science
$95K - $115K *
Optimize quality assurance by leading metrology and calibration operations while ensuring compliance and accuracy in measurement systems. Drive continuous improvement and provide expert technical supp...
4 weeks ago
Manufacturing Automation Engineer
$95K - $115K *
Champion automation solutions in manufacturing processes to enhance efficiency, quality, and safety. Collaborate with cross-functional teams to drive projects from concept to production, ensuring alig...
1 week ago
Manufacturing Automation Engineer
$88K - $105K *
Optimize automation solutions in manufacturing processes to enhance efficiency, quality, and safety. Collaborate with cross-functional teams to lead projects from concept to production, ensuring align...
1 week ago
$72K - $149K *
Lead the charge in enhancing software quality by developing and implementing automated testing strategies for voice/IVR applications, ensuring seamless integration into CI/CD pipelines and delivering...
1 week ago
Solutions Engineer, Acquisition
$200K - $250K *
Unlock new business potential as a trusted advisor, guiding technical sales from discovery to solution design while aligning cybersecurity innovations to client needs and demonstrating impactful outco...
Reposted 4 days ago
$70K - $94K *
Join a team that's dedicated to delivering innovative high-purity water solutions! As an Applications Engineer, leverage your expertise to shape system designs, optimize performance, and support clien...
Reposted 1 week ago
Identity Operations Engineer Consultant - Access Lifecycle & Automation
$120K - $140K *
Unlock potential by joining our team as an Identity Operations Engineer, where you'll manage identity lifecycle operations, automate processes, and collaborate with cross-functional teams to enhance s...
4 days ago
Mechanical Technician/Technologist
$85K *
Deliver exceptional mechanical support through assembly, testing, and troubleshooting while ensuring compliance with safety standards. Engage in hands-on projects, improve processes, and contribute to...
Reposted 5 days ago
$130K - $155K *
Tackle complex network infrastructure challenges by architecting and leading the design of resilient solutions for hyperscale data centers. Collaborate with teams to establish technical standards and...
3 weeks ago
$110K - $130K *
Unlock your potential by designing and testing embedded software solutions. Collaborate with cross-functional teams to enhance device performance and functionality while ensuring robust testing method...
3 days ago
$113K - $169K *
Join a team that's shaping the future of software applications by providing technical expertise and customer solutions. Collaborate with cross-functional teams to drive product development and enhance...
1 week ago
$145K - $175K *
Elevate your career as a Principal Network Engineer, aligning cutting-edge network solutions with hyperscale data center operations. Leverage deep technical expertise to lead fiber infrastructure desi...
3 weeks ago
$135K - $160K *
Transform network infrastructure by architecting, designing, and implementing robust solutions for hyperscale data centers. Engage with cross-functional teams to establish standards and drive operatio...
3 weeks ago
$150K - $180K *
Lead the design and management of robust and scalable network infrastructure for hyperscale data centers. Collaborate with cross-functional teams to ensure high performance and reliability in support...
3 weeks ago
$130K - $155K *
Champion innovative network solutions for hyperscale data centers, driving design, deployment, and technical leadership. Collaborate cross-functionally to ensure infrastructure scalability, reliabilit...
3 weeks ago
Senior Network Engineer – Application Delivery & Edge Services
$114K - $194K *
Join a team that's focused on enhancing enterprise application delivery and edge infrastructure. Leverage your networking expertise to optimize performance, troubleshoot issues, and collaborate with c...
4 days ago
$75K - $90K *
Advance field support for medical devices, focusing on installation, repair, and account management. Drive customer satisfaction through proactive service and contract sales while managing logistics a...
Reposted yesterday
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.