Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$103K - $146K *

Transform software development by integrating AI capabilities and designing cloud-native applications. Collaborate across teams to enhance user experience and streamline processes while ensuring secur...

Yesterday

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$167K - $245K *

Shape the future of AI resilience by partnering with enterprise clients to design scalable solutions, troubleshoot complex issues, and enhance product offerings through collaboration with engineering...

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$139K - $203K *

Lead the delivery of complex software projects, enhancing engineering standards and resolving system issues. Collaborate across teams to drive innovation and maintain high-performance data systems whi...

6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$133K - $150K *

Unlock potential by supporting advanced liquid cooling systems with a focus on design, operation, and testing. Collaborate across teams to ensure optimal performance and reliability of cutting-edge da...

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Drive customer success by managing the post-sales lifecycle, implementing solutions, and troubleshooting technical issues for strategic clients, ensuring they maximize value from Teleport products and...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$180K - $200K *

Elevate your career by designing and implementing a high-performance testing network, enhancing both manual and automated testing capabilities through innovative solutions and collaboration with cross...

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$167K - $245K *

Invent impactful solutions in a dynamic, hybrid environment. Join a team of engineers focused on developing next-gen infrastructure that powers AI/ML workloads through open-source technologies and lar...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$192K - $237K *

Shape the future of digital experiences by leading engineering teams to innovate scalable applications and backend services. Collaborate across functions to enhance system performance and drive archit...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$150K - $170K *

Join a team that's driving innovation in critical infrastructure. As a Senior Mechanical Project Engineer, you'll lead high-stakes projects, ensuring system performance and reliability while mentoring...

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $170K *

Lead the charge in optimizing critical infrastructure systems through expert project management and technical oversight. Drive performance and reliability in mission-critical environments, ensuring se...

5 days ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $170K *

Lead critical infrastructure projects by driving system performance from design to execution. Utilize your expertise in mechanical systems to troubleshoot and ensure reliability in high-stakes environ...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$176K - $256K *

Engineer innovative network solutions that enhance reliability and efficiency. Lead design and deployment of secure infrastructure, collaborating across teams to drive architectural improvements and e...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$153K - $164K *

Lead advanced systems engineering initiatives across the lifecycle, ensuring technical integrity and quality. Collaborate with government and program teams to deliver complex solutions in a Scaled Agi...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$72K - $87K *

Elevate data center operations by independently executing advanced installations. You will ensure quality and efficiency while mentoring junior technicians during build, expansion, and maintenance pro...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$72K - $87K *

Lead the charge in data center infrastructure projects by executing advanced installations and quality assurance processes, mentoring junior technicians, and ensuring adherence to engineered drawings...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$192K - $267K *

Empower your career by partnering with technical sales teams to drive AI solutions. Leverage your expertise in cloud architecture and machine learning to enhance customer experiences and influence pro...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Champion the development of cutting-edge Mission Integration Systems by collaborating with engineering teams and customers to deliver complex technical solutions that drive project success and innovat...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Elevate your career by leveraging your Workday HCM expertise to enhance and optimize our HR systems. Collaborate with teams to deliver effective solutions, ensuring quality and efficiency throughout t...

Yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$142K - $236K *

Drive innovation in cybersecurity by leading technical initiatives for MSSP partners and AI security solutions. Leverage your expertise to design, scale, and secure managed services while mentoring te...

CanadaRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Empower innovation as a Solution Architect, delivering cutting-edge HPC solutions. Collaborate with global experts to meet diverse customer needs across industries, ensuring optimal IT architectures a...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $141K *

Unlock your potential as you analyze and resolve complex electronic systems issues, supporting manufacturing and field teams to ensure high-quality vehicle control solutions for leading brands in the...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Unlock potential by leading electrical engineering efforts for facility construction, installation, and commissioning. Drive compliance, oversee power distribution, and ensure safe operations while co...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive electrical engineering excellence by leading facility construction, installation, and commissioning efforts. Collaborate with teams to ensure compliance, troubleshoot issues, and establish robus...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$73K - $112K *

Unlock potential by delivering expert technical support and tailored engineering solutions in the pump industry. Collaborate with diverse teams to enhance customer experiences and optimize system perf...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$153K - $207K *

Join a team that's dedicated to empowering DoD customers with strategic cloud solutions. As a key advisor, you'll build relationships, guide architecture, and ensure mission readiness through proactiv...

6 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.