Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$167K - $245K *
Invent impactful solutions in a dynamic, hybrid environment. Join a team of engineers focused on developing next-gen infrastructure that powers AI/ML workloads through open-source technologies and lar...
Reposted 3 weeks ago
Staff Engineer, Web Operations
$192K - $237K *
Shape the future of digital experiences by leading engineering teams to innovate scalable applications and backend services. Collaborate across functions to enhance system performance and drive archit...
1 week ago
Senior Mechanical Commissioning Project Engineer - Data Center
$150K - $170K *
Join a team that's driving innovation in critical infrastructure. As a Senior Mechanical Project Engineer, you'll lead high-stakes projects, ensuring system performance and reliability while mentoring...
4 days ago
Senior Mechanical Commissioning Project Engineer - Data Center
$150K - $170K *
Lead the charge in optimizing critical infrastructure systems through expert project management and technical oversight. Drive performance and reliability in mission-critical environments, ensuring se...
5 days ago
Senior Mechanical Commissioning Project Engineer - Data Center
$150K - $170K *
Lead critical infrastructure projects by driving system performance from design to execution. Utilize your expertise in mechanical systems to troubleshoot and ensure reliability in high-stakes environ...
1 week ago
Staff Network Engineer, Google Enterprise Network
$176K - $256K *
Engineer innovative network solutions that enhance reliability and efficiency. Lead design and deployment of secure infrastructure, collaborating across teams to drive architectural improvements and e...
1 week ago
$153K - $164K *
Lead advanced systems engineering initiatives across the lifecycle, ensuring technical integrity and quality. Collaborate with government and program teams to deliver complex solutions in a Scaled Agi...
4 days ago
$72K - $87K *
Elevate data center operations by independently executing advanced installations. You will ensure quality and efficiency while mentoring junior technicians during build, expansion, and maintenance pro...
Reposted 3 days ago
$72K - $87K *
Lead the charge in data center infrastructure projects by executing advanced installations and quality assurance processes, mentoring junior technicians, and ensuring adherence to engineered drawings...
Reposted 3 days ago
Customer Engineer, Cloud AI, Google Cloud
$192K - $267K *
Empower your career by partnering with technical sales teams to drive AI solutions. Leverage your expertise in cloud architecture and machine learning to enhance customer experiences and influence pro...
1 week ago
$95K - $115K *
Champion the development of cutting-edge Mission Integration Systems by collaborating with engineering teams and customers to deliver complex technical solutions that drive project success and innovat...
4 days ago
$95K - $115K *
Elevate your career by leveraging your Workday HCM expertise to enhance and optimize our HR systems. Collaborate with teams to deliver effective solutions, ensuring quality and efficiency throughout t...
Yesterday
$142K - $236K *
Drive innovation in cybersecurity by leading technical initiatives for MSSP partners and AI security solutions. Leverage your expertise to design, scale, and secure managed services while mentoring te...
2 weeks ago
Senior Principal Engineer, Solutions Architecture
$150K - $180K *
Empower innovation as a Solution Architect, delivering cutting-edge HPC solutions. Collaborate with global experts to meet diverse customer needs across industries, ensuring optimal IT architectures a...
6 days ago
Electronics Systems Engineer - Product Support
$90K - $141K *
Unlock your potential as you analyze and resolve complex electronic systems issues, supporting manufacturing and field teams to ensure high-quality vehicle control solutions for leading brands in the...
Today
$120K - $145K *
Unlock potential by leading electrical engineering efforts for facility construction, installation, and commissioning. Drive compliance, oversee power distribution, and ensure safe operations while co...
1 week ago
$110K - $130K *
Drive electrical engineering excellence by leading facility construction, installation, and commissioning efforts. Collaborate with teams to ensure compliance, troubleshoot issues, and establish robus...
1 week ago
Back Office/Application Engineer
$73K - $112K *
Unlock potential by delivering expert technical support and tailored engineering solutions in the pump industry. Collaborate with diverse teams to enhance customer experiences and optimize system perf...
2 weeks ago
Sr Technical Account Manager, US Federal, Enterprise Support
$153K - $207K *
Join a team that's dedicated to empowering DoD customers with strategic cloud solutions. As a key advisor, you'll build relationships, guide architecture, and ensure mission readiness through proactiv...
6 days ago
$76K - $89K *
Transform Datacenter projects by leading installation phases, ensuring quality and customer satisfaction. Leverage your expertise to manage teams, uphold standards, and deliver exceptional service thr...
5 days ago
Data Center Structural Engineer, Data Center Design Engineering
$116K - $160K *
Drive the design of resilient data center facilities, ensuring world-class uptime and efficiency. Collaborate with a creative team to solve complex structural challenges and influence projects globall...
1 week ago
$207K - $311K *
Elevate your career by leveraging your technical expertise in presales engineering to drive customer success. Collaborate with a dynamic team to transform challenges into innovative solutions in the e...
3 weeks ago
Site Process Engineer, Process Engineer, Central Ops
$91K - $136K *
Elevate operational excellence by driving process standardization and continuous improvement across the Global Customer Fulfillment Network. Collaborate with diverse teams to enhance performance metri...
1 week ago
Senior Manager, Onboarding Programs
$110K - $130K *
Optimize onboarding excellence by designing impactful programs that accelerate new sales hires' productivity and ramp times in a high-growth tech environment. Collaborate across teams to ensure practi...
Reposted 3 weeks ago
Staff Product Engineer, Opto-Mechanical Modules
$188K - $274K *
Join a pioneering team to drive innovation in product engineering for cutting-edge display technologies. Lead technical initiatives, optimize yield, and collaborate across functions to redefine user e...
5 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.