Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$110K - $130K *
Join a dynamic team as a Senior Applications Manager, providing technical leadership and support in complex engineering applications. Drive innovation, mentor engineers, and enhance customer solutions...
2 weeks ago
$110K - $130K *
Join a team that's shaping the future of semiconductor manufacturing by ensuring the highest quality standards. Lead cross-functional initiatives, drive improvements, and enhance product reliability t...
3 weeks ago
$95K - $115K *
Transform customer engagement by providing expert product demonstrations and training. Collaborate with cross-functional teams to support pre-sales and post-sales activities, ensuring seamless integra...
Today
$110K - $130K *
Partner with us to drive technical excellence in sales, providing expert support and solutions in semiconductor and industrial applications while collaborating with internal teams to meet client needs...
1 week ago
$82K - $102K *
Develop strong customer relationships and provide engineering support for OEM clients, ensuring successful integration of CAT engines. Utilize your expertise to analyze needs, design solutions, and le...
3 weeks ago
$85K - $150K *
Empower customer success by promoting and supporting advanced optical products. Engage in consultative sales, manage relationships, and provide technical expertise to drive growth in defense and resea...
Today
$120K - $145K *
Join a dynamic team that drives enterprise success by bridging technical guidance and innovative CX solutions, integrating advanced voice technologies to enhance business communication and customer in...
Reposted 4 days ago
$80K - $95K *
Join us to drive innovative automated storage solutions, collaborating with sales teams and customers to design efficient proposals and ensure seamless project execution from concept to delivery...
3 weeks ago
$115K - $165K *
Join a team that's dedicated to optimizing virtualized infrastructure, supporting the Navy's VMware environments. Your expertise in administration and troubleshooting will enhance performance while co...
3 weeks ago
$74K - $102K *
Drive your career with an Applications Engineer role, collaborating with customers to design innovative solutions, perform structural calculations, and contribute to new product development while ensu...
3 weeks ago
Network Security Production Engineer - Load Balancing
$130K - $225K *
Transform your career by driving the automation and scalability of our global network infrastructure, enhancing load balancing solutions that support Bloomberg's core products and services, and ensuri...
Reposted 5 days ago
Senior Product Engineer - HYBRID
$180K - $250K *
Transform complex challenges into scalable products. In this senior role, leverage your full-stack expertise to drive product development from concept to production, ensuring quality and user experien...
1 week ago
SSD Product Quality & Reliability Engineer
$121K - $194K *
Join a dynamic team to optimize the qualification of Solid State Drives, ensuring top-tier quality and reliability through innovative methodologies and data-driven insights, while collaborating with i...
1 week ago
$80K - $95K *
Join a team that's dedicated to sourcing and developing senior-level talent. Leverage your expertise in recruiting to build strong relationships with business leaders and drive effective hiring strate...
1 week ago
Technical Account Manager (Customer Solutions Architect)
$200K - $250K *
Transform your career by guiding enterprise clients to success as a Technical Account Manager. Leverage your technical expertise to drive adoption, maximize value, and foster strong relationships acro...
3 weeks ago
$80K - $95K *
Contribute to innovative automated storage solutions by developing competitive proposals and collaborating with sales teams to ensure project feasibility and execution, enhancing customer satisfaction...
3 weeks ago
System Engineer - Pre-Production & Deployment
$79K - $147K *
Advance the future of strategic defense by leading developmental test planning and execution for the Fleet Ballistic Missile program. Collaborate across teams to ensure successful integration and test...
1 week ago
$80K - $95K *
Execute comprehensive technical support for Global Projects Sales, ensuring timely quotations and customer satisfaction across mechanical seal systems while collaborating with diverse teams to meet de...
Reposted 4 days ago
Technology Operations Engineer
$80K - $95K *
Optimize technology solutions by partnering with our TechOps team to enhance operations for our Boston office. Drive improvements in service delivery while supporting a globally distributed workforce...
3 weeks ago
$85K - $95K *
Support and optimize network infrastructure by designing, configuring, and maintaining LAN/WAN systems, while providing advanced technical assistance and ensuring network security and system reliabili...
Reposted 3 weeks ago
$60K - $180K *
Engage in advanced system integration and verification, driving innovation through testing and automation. Collaborate with teams to develop test plans and troubleshoot issues, ensuring high-quality o...
1 week ago
Systems Engineer Level 1 - 537
$168K - $198K *
Innovate solutions by collaborating with multidisciplinary teams to enhance system administration and infrastructure maintenance, ensuring operational readiness and compliance throughout the systems e...
5 days ago
Systems Engineer Level 1 - 537
$168K - $198K *
Support and enhance system operations by collaborating with stakeholders, managing infrastructure, and optimizing processes through automation, ensuring compliance and operational readiness across div...
5 days ago
$80K - $95K *
Transform mission-critical network operations through innovative design, implementation, and support. Collaborate with stakeholders to ensure seamless data transmission and system performance across d...
Reposted 1 week ago
$80K - $95K *
Join a team that's dedicated to optimizing manufacturing processes for autonomous surface vessels. Collaborate with cross-functional teams to enhance production efficiency and ensure high-quality stan...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.