Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Senior DevOps / Release Engineer
$120K - $145K *
Take ownership of the CI/CD pipeline and infrastructure for a network security appliance, ensuring robust automation and release integrity while modernizing legacy systems and integrating AI-assisted...
1 week ago
$99K - $225K *
Champion innovative network security solutions to protect critical infrastructure. Lead a team in deploying advanced firewall technologies, enhancing threat prevention, and ensuring robust cybersecuri...
2 days ago
Senior Technical Marketing Engineering Leader
$194K - $285K *
Transform enterprise AI infrastructure by leading technical marketing efforts, bridging engineering and customer needs. Own the technical narrative, validate solutions, and influence product roadmaps...
4 days ago
Senior Cloud Engineer - Microsoft Azure
$120K - $145K *
Transform cloud infrastructure by designing and managing Azure environments, ensuring security and compliance while automating processes. Collaborate with teams to enhance cloud adoption and operation...
1 week ago
Security Technical Account Manager - Project Lightwell
$124K - $198K *
Empower enterprise customers through tailored security insights and proactive support. Collaborate with teams to enhance application security, provide mentorship, and maintain strong relationships, en...
Reposted 2 weeks ago
$83K - $93K *
Join a team that's dedicated to servicing and repairing CNC machine tools. Perform complex diagnostics and repairs, ensuring operational excellence through customer interaction, advanced troubleshooti...
Reposted today
Staff Systems Engineer- Microsoft365/MDM
$108K - $130K *
Lead the charge in enhancing systems design and infrastructure, delivering innovative solutions to complex technical challenges while ensuring optimal performance, availability, and security across bu...
Reposted 6 days ago
$160K - $200K *
Drive innovation by designing and developing scalable backend services, collaborating closely with engineering teams to enhance platform performance and reliability while mentoring junior developers a...
2 weeks ago
$95K - $115K *
Drive validation excellence by developing test strategies and collaborating cross-functionally to enhance SSD quality and efficiency. Leverage AI tools to optimize processes and ensure timely project...
2 weeks ago
$95K - $115K *
Join a dynamic team to enhance client and enterprise systems through efficient test engineering. Drive process improvements, manage inventory, and execute test cases while solving complex issues in a...
2 weeks ago
$110K - $130K *
Champion advanced anti-tamper technologies by assessing microelectronics and collaborating with military labs to enhance weapon systems' security against exploitation, ensuring the protection of U.S...
Yesterday
Customer Engineer I, Outcome, SMB, Google Cloud
$104K - $150K *
Help us drive customer success by managing cloud deployments, clearing blockers, and ensuring seamless transitions to production. Leverage your technical expertise to enhance customer engagement and m...
1 week ago
Sr Engineer - Process Engineering
$69K - $120K *
Elevate semiconductor processes by designing and executing experiments, driving continuous improvement, and collaborating with cross-functional teams to enhance production efficiency and yield in a dy...
1 week ago
$85K - $100K *
Transform customer engagement by aligning technical solutions with strategic goals. Collaborate with sales teams to navigate software choices, ensuring seamless integration and optimal architectural p...
Yesterday
$110K - $130K *
Manage and optimize internal IT operations, focusing on identity, access, and device management. Automate processes and enhance team efficiency while ensuring seamless onboarding and support for users...
1 week ago
$104K - $156K *
Join our team to lead innovative engineering solutions for surgical stapling devices. Drive product enhancements, mentor junior engineers, and ensure compliance with regulatory standards while managin...
Today
Senior Product Manager, Advanced Storage Platforms
$120K - $145K *
Innovate as a Senior Product Manager, driving execution for advanced platforms. Lead transitions, governance, and lifecycle management while collaborating across teams to ensure competitive, scalable...
2 weeks ago
$95K - $115K *
Transform industrial networks by designing, implementing, and maintaining high-performance OT infrastructure. Ensure maximum availability and scalability while supporting digital initiatives across in...
Reposted 2 weeks ago
Robot Service & Support Engineer (Boston, MA based)
$105K - $140K *
Champion your career by leading technical support for robotic systems. Utilize engineering expertise to troubleshoot, install, and enhance customer deployments, ensuring optimal performance and reliab...
1 week ago
$82K - $173K *
Architect innovative RF testing solutions to enhance national security. Collaborate with a leading R&D team to develop and validate critical systems, ensuring safety and compliance while executing com...
Today
$110K - $130K *
Unlock potential by becoming a key technical authority in enterprise sales. Collaborate with teams to drive demos, PoCs, and RFP responses, leveraging AI to enhance efficiency while applying your expe...
1 week ago
Technical Services Engineer - OSD Equipment
$80K - $95K *
Deliver hands-on technical support for OSD manufacturing equipment, ensuring reliable operations through troubleshooting, maintenance, and compliance with GMP standards while collaborating with cross...
5 days ago
Enterprise Cloud & Platform Engineer
$100K - $120K *
Accelerate your career by leading the design and management of enterprise cloud and network platforms. Drive automation and operational excellence while ensuring security and compliance across Microso...
2 weeks ago
$110K - $130K *
Empower customers by leading technical evaluations and implementations, ensuring seamless onboarding and ongoing support. Collaborate with teams to enhance product adoption and drive effective solutio...
2 days ago
Manufacturing Solutions Engineer
$80K - $95K *
Support manufacturers by implementing solutions that enhance operational performance. Collaborate with teams to drive adoption and deliver measurable improvements, ensuring lasting value from the plat...
6 days ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.