Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$120K - $145K *

Take ownership of the CI/CD pipeline and infrastructure for a network security appliance, ensuring robust automation and release integrity while modernizing legacy systems and integrating AI-assisted...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$99K - $225K *

Champion innovative network security solutions to protect critical infrastructure. Lead a team in deploying advanced firewall technologies, enhancing threat prevention, and ensuring robust cybersecuri...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$194K - $285K *

Transform enterprise AI infrastructure by leading technical marketing efforts, bridging engineering and customer needs. Own the technical narrative, validate solutions, and influence product roadmaps...

4 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$120K - $145K *

Transform cloud infrastructure by designing and managing Azure environments, ensuring security and compliance while automating processes. Collaborate with teams to enhance cloud adoption and operation...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$124K - $198K *

Empower enterprise customers through tailored security insights and proactive support. Collaborate with teams to enhance application security, provide mentorship, and maintain strong relationships, en...

Boston, MARemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$83K - $93K *

Join a team that's dedicated to servicing and repairing CNC machine tools. Perform complex diagnostics and repairs, ensuring operational excellence through customer interaction, advanced troubleshooti...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$108K - $130K *

Lead the charge in enhancing systems design and infrastructure, delivering innovative solutions to complex technical challenges while ensuring optimal performance, availability, and security across bu...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$160K - $200K *

Drive innovation by designing and developing scalable backend services, collaborating closely with engineering teams to enhance platform performance and reliability while mentoring junior developers a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$95K - $115K *

Drive validation excellence by developing test strategies and collaborating cross-functionally to enhance SSD quality and efficiency. Leverage AI tools to optimize processes and ensure timely project...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join a dynamic team to enhance client and enterprise systems through efficient test engineering. Drive process improvements, manage inventory, and execute test cases while solving complex issues in a...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Champion advanced anti-tamper technologies by assessing microelectronics and collaborating with military labs to enhance weapon systems' security against exploitation, ensuring the protection of U.S...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$104K - $150K *

Help us drive customer success by managing cloud deployments, clearing blockers, and ensuring seamless transitions to production. Leverage your technical expertise to enhance customer engagement and m...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$69K - $120K *

Elevate semiconductor processes by designing and executing experiments, driving continuous improvement, and collaborating with cross-functional teams to enhance production efficiency and yield in a dy...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Transform customer engagement by aligning technical solutions with strategic goals. Collaborate with sales teams to navigate software choices, ensuring seamless integration and optimal architectural p...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Manage and optimize internal IT operations, focusing on identity, access, and device management. Automate processes and enhance team efficiency while ensuring seamless onboarding and support for users...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$104K - $156K *

Join our team to lead innovative engineering solutions for surgical stapling devices. Drive product enhancements, mentor junior engineers, and ensure compliance with regulatory standards while managin...

Today

  •   Less than 5 years exp.  •   Healthcare

$120K - $145K *

Innovate as a Senior Product Manager, driving execution for advanced platforms. Lead transitions, governance, and lifecycle management while collaborating across teams to ensure competitive, scalable...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Transform industrial networks by designing, implementing, and maintaining high-performance OT infrastructure. Ensure maximum availability and scalability while supporting digital initiatives across in...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$105K - $140K *

Champion your career by leading technical support for robotic systems. Utilize engineering expertise to troubleshoot, install, and enhance customer deployments, ensuring optimal performance and reliab...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$82K - $173K *

Architect innovative RF testing solutions to enhance national security. Collaborate with a leading R&D team to develop and validate critical systems, ensuring safety and compliance while executing com...

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Unlock potential by becoming a key technical authority in enterprise sales. Collaborate with teams to drive demos, PoCs, and RFP responses, leveraging AI to enhance efficiency while applying your expe...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Deliver hands-on technical support for OSD manufacturing equipment, ensuring reliable operations through troubleshooting, maintenance, and compliance with GMP standards while collaborating with cross...

5 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Accelerate your career by leading the design and management of enterprise cloud and network platforms. Drive automation and operational excellence while ensuring security and compliance across Microso...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Empower customers by leading technical evaluations and implementations, ensuring seamless onboarding and ongoing support. Collaborate with teams to enhance product adoption and drive effective solutio...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Support manufacturers by implementing solutions that enhance operational performance. Collaborate with teams to drive adoption and deliver measurable improvements, ensuring lasting value from the plat...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.