Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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1
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$150K - $170K *

Unlock potential by leading commissioning activities for critical infrastructure projects. Drive technical solutions, manage project lifecycles, and engage with clients to ensure systems perform optim...

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$130K - $180K *

Grow your career with a dynamic role leading electrical commissioning in high-stakes environments. Drive project success through technical expertise, client engagement, and team mentorship while manag...

5 days ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $95K *

Provide exceptional support by triaging and resolving customer issues using AI tools. Collaborate effectively with clients, manage ticket priorities, and enhance support processes while ensuring high...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$206K - $283K *

Elevate your career by partnering with us to deliver innovative endpoint security solutions. Collaborate with sales teams to demonstrate product value, build customer trust, and drive technical wins t...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$206K - $283K *

Champion the technical win in sales by delivering impactful demos and presentations, aligning Palo Alto Networks solutions with customer needs, and building trust through expertise in endpoint securit...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$206K - $283K *

Champion innovation at the forefront of endpoint security, collaborating with sales teams to deliver impactful solutions. Leverage your expertise to build customer trust and drive technical wins throu...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$206K - $283K *

Transform the future of endpoint security by leveraging your expertise to drive technical wins in sales cycles. Collaborate with teams to deliver impactful presentations and build lasting customer rel...

California, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$206K - $283K *

Empower your career by leveraging your expertise in endpoint security to drive technical wins in sales cycles. Collaborate with teams to deliver impactful presentations and build customer trust while...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a dynamic team to drive customer success by designing and implementing technical solutions that enhance platform integration, ensuring measurable outcomes while collaborating across departments t...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Build impactful technical solutions that enhance customer integration with our platform. Collaborate across teams to deliver projects on time and within budget, ensuring clients achieve measurable ope...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$116K - $136K *

Help us build robust IT infrastructure by automating processes and enhancing systems. You'll support engineering and operations, ensuring seamless access and compliance while reducing support volume t...

Today

  •   Less than 5 years exp.  •   Information Technology

$118K - $219K *

Champion the development of AI-driven legal software, leading a team to innovate and deliver scalable solutions. Drive technical strategy, mentor engineers, and ensure operational excellence in a fast...

2 days ago

  •   5 - 7 years exp.  •   Media

$118K - $219K *

Lead the charge in architecting innovative AI-driven legal solutions, guiding a talented engineering team to deliver scalable, production-ready products while fostering a culture of experimentation an...

2 days ago

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Elevate your career by troubleshooting complex server environments and business applications. Collaborate with clients and vendors to resolve incidents swiftly, ensuring optimal performance of network...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$82K - $172K *

Shape the future of IT solutions by leading infrastructure management and modernization efforts across global facilities. Collaborate with a high-performing team to enhance national security through i...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Lead the charge in designing and implementing complex network solutions for a federal agency, ensuring high-performance and secure connectivity across multiple enclaves while providing expert troubles...

Today

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate your impact as you lead transformative engineering projects, enhancing security, reliability, and performance of critical banking applications through hands-on development, modern methodologie...

Mississauga, ONIn-Person

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $155K *

Shape the future of technology engineering by providing strategic leadership and driving modernization initiatives. Influence architectural standards and mentor teams to enhance operational efficiency...

6 days ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$87K - $99K *

Empower clinical teams by leading the biomedical equipment program across multiple sites. Oversee technicians, ensure compliance, and deliver high-quality service through maintenance, repair, and educ...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$118K - $219K *

Lead architectural direction and drive complex initiatives in Cloud Cost Management. Mentor engineers, establish best practices, and enhance platform capabilities through AI and automation, ensuring s...

1 week ago

  •   8 - 10 years exp.  •   Media

$120K - $145K *

Take ownership of the CI/CD pipeline and infrastructure for a network security appliance, ensuring robust automation and release integrity while modernizing legacy systems and integrating AI-assisted...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$99K - $225K *

Champion innovative network security solutions to protect critical infrastructure. Lead a team in deploying advanced firewall technologies, enhancing threat prevention, and ensuring robust cybersecuri...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$194K - $285K *

Transform enterprise AI infrastructure by leading technical marketing efforts, bridging engineering and customer needs. Own the technical narrative, validate solutions, and influence product roadmaps...

4 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$120K - $145K *

Transform cloud infrastructure by designing and managing Azure environments, ensuring security and compliance while automating processes. Collaborate with teams to enhance cloud adoption and operation...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$124K - $198K *

Empower enterprise customers through tailored security insights and proactive support. Collaborate with teams to enhance application security, provide mentorship, and maintain strong relationships, en...

Boston, MARemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.