Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$103K - $155K *
Tackle innovative challenges and contribute to software-defined networking and security solutions, impacting enterprise applications on a global scale in a collaborative, dynamic environment focused o...
4 weeks ago
Enterprise Cybersecurity AI Infrastructure Engineer
$77K - $176K *
Empower cybersecurity innovation by building and optimizing AI infrastructure, collaborating with engineers and analysts to transform security data into scalable solutions, and ensuring seamless deplo...
1 week ago
Senior Staff Technical Product Marketing Engineer, Primitives
$150K - $180K *
Champion developer success by enhancing Temporal's core primitives and SDKs. Collaborate with engineers and customers to identify challenges, create technical guidance, and drive product adoption thro...
2 weeks ago
Strategic Communications Specialist, Mid
$55K - $126K *
Transform stakeholder engagement by crafting impactful communications that support strategic goals. Collaborate with teams to develop diverse materials, enhancing the organization's reputation and mis...
1 week ago
Systems Engineer 3 (FST - 142)
$108K - $130K *
Lead the charge in advanced systems engineering efforts, leveraging 20 years of expertise to drive complex projects. Collaborate with cross-functional teams to ensure optimal performance and innovatio...
1 week ago
Technical Services Engineer (Timmins ON)
$84K - $110K *
Transform customer experiences by providing expert technical support in blasting solutions. Collaborate with teams to enhance safety, optimize performance, and deliver measurable value through innovat...
2 weeks ago
ENDPOINT ENGINEER - TIER III ESCALATION
$100K - $155K *
Champion advanced endpoint solutions as a Tier III engineer, diagnosing complex incidents and overseeing permanent fixes across multiple classified environments. Collaborate with vendors, lead problem...
3 weeks ago
Senior Technical Staff Engineer-Product Marketing
$91K - $232K *
Elevate your career by driving the adoption of high-performance embedded compute solutions. Engage with customers and partners in Aerospace, Defense, and Industrial sectors, shaping product strategy a...
Reposted 1 week ago
Senior Technical Staff Engineer-Product Marketing
$91K - $232K *
Accelerate the adoption of high-performance edge computing systems by engaging with customers and partners, shaping product strategy, and driving market success of advanced processor technologies in c...
Reposted 1 week ago
Senior Technical Staff Engineer-Product Marketing
$91K - $232K *
Unlock your potential in a dynamic role that engages customers, drives market adoption, and shapes product strategy for advanced 64-bit computing platforms in mission-critical sectors like Aerospace a...
Reposted 1 week ago
Senior Technical Staff Engineer-Product Marketing
$91K - $232K *
Contribute to mission-critical edge computing by driving product adoption while engaging with customers, partners, and sales teams to define strategies for PIC64 processors used in Aerospace and Indus...
Reposted 1 week ago
Senior Technical Staff Engineer-Product Marketing
$91K - $232K *
Drive your career with a pivotal role supporting mission-critical edge computing, engaging customers and partners to accelerate adoption of advanced multicore processors for aerospace, defense, and in...
Reposted 1 week ago
$84K - $161K *
Join a team that's transforming customer experiences through innovative SaaS solutions. Collaborate with sales and engineering teams to drive client success and deliver tailored solutions, ensuring op...
4 days ago
Technical Solutions Engineer - Cloud, Hyperscalers and AI networks
$85K - $150K *
Elevate customer success by troubleshooting complex network issues in dynamic environments. Collaborate with a diverse team to ensure rapid resolution and enhance product quality, driving satisfaction...
2 weeks ago
$92K - $161K *
Champion innovative solutions by partnering with sales teams to deliver technical expertise and enhance customer relationships, ensuring operational excellence and strategic growth in a dynamic SaaS e...
4 days ago
$120K - $145K *
Join a team that's redefining technical sales support by engaging with strategic accounts, delivering tailored solutions, and collaborating with engineering to drive customer success in the semiconduc...
2 weeks ago
$80K - $95K *
Lead technical support for complex enterprise server systems. Take ownership of troubleshooting, customer satisfaction, and service improvement initiatives. Collaborate across teams and mentor others...
3 weeks ago
$88K - $105K *
Drive innovative solutions as a Systems Engineer, leveraging your expertise in enterprise environments to enhance system performance and security while collaborating with cross-functional teams to ach...
5 days ago
Software Engineer - Cloud Volumes
$113K - $168K *
Unlock potential by developing and operating cloud-scale distributed systems. Collaborate across teams to enhance performance, reliability, and user experience while driving engineering excellence thr...
Today
Senior AI Support & Enablement Engineer
$87K - $148K *
Engage in the technical build-out and operation of enterprise AI platform integrations, providing user support and L2/L3 troubleshooting. Collaborate with vendors and high-touch groups to ensure seaml...
3 days ago
Sr. Technical Account Manager, TAM
$153K - $207K *
Accelerate customer success by providing strategic technical guidance and advocacy, ensuring optimal use of cloud services. Collaborate with diverse organizations to enhance operational excellence and...
3 days ago
Sr. Technical Account Manager, TAM
$153K - $207K *
Champion customer success by providing strategic technical guidance and advocacy, driving AWS service adoption, and ensuring operational excellence for diverse organizations, from startups to Fortune...
1 week ago
Sr. Technical Account Manager, TAM
$153K - $207K *
Champion customer success by providing strategic technical guidance and advocacy. Leverage your expertise to drive AWS adoption, ensuring operational excellence and cloud maturity for diverse organiza...
1 week ago
$89K - $135K *
Take ownership of preventive maintenance and troubleshooting for HITEC systems. Collaborate with teams to ensure effective field execution, customer communication, and operational discipline while mai...
1 week ago
$85K - $102K *
Elevate your career by providing hands-on IT support and systems administration in a dynamic, client-facing role. Collaborate with technical teams to enhance user experiences and maintain robust clien...
3 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.