Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$84K - $150K *

Join a team that's shaping the future of engineering solutions by leading technical engagement and demand creation, driving strategic plans, and fostering relationships with key stakeholders in a dyna...

Oregon, USRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$117K - $150K *

Elevate your career by designing and optimizing a global enterprise network infrastructure, ensuring high availability and security across diverse environments while driving innovation and operational...

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $190K *

Drive quality excellence by establishing robust practices that ensure product reliability and performance. Collaborate with engineering teams to enhance testing, documentation, and metrics analysis, f...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Transform data centre operations by performing hands-on maintenance, managing infrastructure, and ensuring compliance. Collaborate with teams to optimize performance and support a leading cryptocurren...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$149K - $248K *

Transform partner interactions as a technical ambassador of cyber resilience solutions, driving sales strategies and fostering relationships with strategic organizations to enhance data protection and...

Toronto, ONIn-Person

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $95K *

Lead customer support excellence by resolving escalations, coaching teams, and developing playbooks. Collaborate with product and engineering to enhance service quality and ensure successful product l...

Toronto, ONIn-Person

Today

  •   Less than 5 years exp.  •   Consumer Technology

$187K - $242K *

Unlock potential by driving innovative mechanical designs for cutting-edge PC products. Collaborate across teams to influence product strategies and lead technical decisions, ensuring high-quality, cu...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Unlock your potential as a senior expert providing essential 24x7 support for complex federal network architectures, ensuring operational excellence and delivering cutting-edge networking solutions in...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$199K - $258K *

Oversee the electrical architecture and strategy for next-gen laptop platforms, guiding teams through product development phases while driving innovation and ensuring alignment with business objective...

Reposted 1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$132K - $189K *

Engineer comprehensive EMC/EMI test plans and ensure hardware compliance with global standards. Collaborate cross-functionally to troubleshoot and validate designs, driving quality and efficiency in h...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Analyze test systems and drive process improvements to ensure product quality and performance compliance. Collaborate with cross-functional teams throughout all product development phases from concept...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Champion developer success by enhancing Temporal's core primitives and SDKs. Collaborate with engineers and customers to identify challenges, create technical guidance, and drive product adoption thro...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$103K - $155K *

Tackle innovative challenges and contribute to software-defined networking and security solutions, impacting enterprise applications on a global scale in a collaborative, dynamic environment focused o...

Vancouver, BCIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$77K - $176K *

Empower cybersecurity innovation by building and optimizing AI infrastructure, collaborating with engineers and analysts to transform security data into scalable solutions, and ensuring seamless deplo...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$84K - $110K *

Transform customer experiences by providing expert technical support in blasting solutions. Collaborate with teams to enhance safety, optimize performance, and deliver measurable value through innovat...

Timmins, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$108K - $130K *

Lead the charge in advanced systems engineering efforts, leveraging 20 years of expertise to drive complex projects. Collaborate with cross-functional teams to ensure optimal performance and innovatio...

1 week ago

  •   15+ years exp.  •   Enterprise Technology

$55K - $126K *

Transform stakeholder engagement by crafting impactful communications that support strategic goals. Collaborate with teams to develop diverse materials, enhancing the organization's reputation and mis...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $155K *

Champion advanced endpoint solutions as a Tier III engineer, diagnosing complex incidents and overseeing permanent fixes across multiple classified environments. Collaborate with vendors, lead problem...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$84K - $161K *

Join a team that's transforming customer experiences through innovative SaaS solutions. Collaborate with sales and engineering teams to drive client success and deliver tailored solutions, ensuring op...

4 days ago

  •   5 - 7 years exp.  •   Transportation

$91K - $232K *

Elevate your career by driving the adoption of high-performance embedded compute solutions. Engage with customers and partners in Aerospace, Defense, and Industrial sectors, shaping product strategy a...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$91K - $232K *

Accelerate the adoption of high-performance edge computing systems by engaging with customers and partners, shaping product strategy, and driving market success of advanced processor technologies in c...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$91K - $232K *

Unlock your potential in a dynamic role that engages customers, drives market adoption, and shapes product strategy for advanced 64-bit computing platforms in mission-critical sectors like Aerospace a...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$91K - $232K *

Contribute to mission-critical edge computing by driving product adoption while engaging with customers, partners, and sales teams to define strategies for PIC64 processors used in Aerospace and Indus...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$91K - $232K *

Drive your career with a pivotal role supporting mission-critical edge computing, engaging customers and partners to accelerate adoption of advanced multicore processors for aerospace, defense, and in...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $150K *

Elevate customer success by troubleshooting complex network issues in dynamic environments. Collaborate with a diverse team to ensure rapid resolution and enhance product quality, driving satisfaction...

Vancouver, BCIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.