Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Hardware Support Engineer - Qualcomm Government Technologies
$78K - $117K *
Manage and execute system level debugging and integration for RF, analog, and digital systems. Collaborate with design engineers to optimize testing and ensure compliance, while documenting findings a...
Reposted 4 days ago
Technical Staff, Platform Architect
$160K - $190K *
Engage in the development of cutting-edge AI infrastructure, optimizing solutions for high-profile clients. Drive innovation in datacenter technologies, collaborating with partners to enhance performa...
4 days ago
Technical Staff, Platform Architect
$150K - $180K *
Shape the future of AI infrastructure by driving innovative solutions and optimizing performance for enterprise-scale applications. Collaborate with partners to develop cutting-edge architectures that...
4 days ago
Advanced Technical Support Specialist US MDT
$90K - $110K *
Drive advanced technical support and software solutions, tackling complex integrations and deployments. Collaborate with cross-functional teams to enhance operational efficiency while mentoring peers...
1 week ago
$100K - $115K *
Drive engineering excellence on complex projects, ensuring technical compliance, effective communication, and thorough documentation while supporting project deliverables and managing stakeholder rela...
3 weeks ago
Production Support Engineering Manager
$140K - $170K *
Join a dynamic team to ensure stability and support for production technology services. Lead incident resolution and optimize operational practices while fostering a culture of development and collabo...
Reposted 2 weeks ago
Commercial Sales Engineer - East
$200K - $230K *
Transform cloud data security solutions by analyzing client needs and delivering technical insights. Collaborate with diverse teams to drive sales growth, elevate customer experiences, and establish i...
Reposted 3 weeks ago
Desktop Onsite Technical Support
$84K - $105K *
Transform the employee experience by delivering exceptional onsite IT support, resolving technical issues, and ensuring seamless operations in a dynamic financial services environment. Engage with sta...
1 week ago
$75K - $90K *
Optimize client experiences by resolving complex technical issues through remote and onsite support. Engage with clients across various environments, leveraging strong communication and technical skil...
4 days ago
Systems Engineer 3 (PPA - 010)
$108K - $130K *
Join a team that's driving innovation in systems engineering and cybersecurity. Lead complex technical programs, manage Agile processes, and collaborate with diverse teams to enhance defense initiativ...
2 weeks ago
Senior Supplier Process Engineer
$102K - $140K *
Lead the charge in enhancing supplier processes and product quality for advanced cooling and power solutions. Collaborate across teams to drive innovation, efficiency, and reliability in manufacturing...
Reposted 1 week ago
$95K - $110K *
Transform your career by leading impactful solutions that empower our subscribers. Leverage your technical expertise to design, implement, and optimize systems across departments while driving ongoing...
Reposted 3 weeks ago
Customer Engineer, Platform, Google Cloud
$152K - $221K *
Unlock potential by partnering with sales teams to deliver innovative cloud solutions. Engage with customers to address technical challenges, architect solutions, and drive business growth through str...
2 weeks ago
$95K - $115K *
Innovate as a Full Stack Engineer, shaping impactful products in a dynamic space. Collaborate across teams to drive reliable solutions, utilizing AI tools for efficiency while fostering a culture of l...
Reposted 3 weeks ago
$90K - $110K *
Empower your career by bridging technical solutions and customer needs in the drive-thru technology space. Collaborate with Sales and Product teams to design and deliver innovative solutions that enha...
2 weeks ago
$85K - $100K *
Elevate your career as a Senior IT Engineer, driving operational excellence and technical leadership in a dynamic global IT environment. Collaborate with teams to enhance security, streamline processe...
6 days ago
Staff Technical Program Manager
$110K - $130K *
Accelerate your career by leading large-scale, cross-functional programs in data and AI. Drive execution, manage dependencies, and influence strategy while collaborating with engineering and product t...
2 weeks ago
Customer Delivery Technical Leader (Canada)
$126K - $159K *
Champion customer success by leading the adoption and optimization of Splunk solutions. Collaborate with teams to enhance service delivery, tackle complex challenges, and ensure clients achieve maximu...
1 week ago
Customer Delivery Technical Leader (Canada)
$126K - $159K *
Transform customer experiences by leading the adoption and optimization of Splunk solutions. Collaborate with teams to enhance service delivery, tackle complex challenges, and drive customer success i...
1 week ago
Customer Delivery Technical Leader (Canada)
$126K - $159K *
Champion customer success by leading the adoption and optimization of Splunk solutions. Collaborate with teams to enhance service delivery, tackle complex challenges, and ensure clients achieve maximu...
1 week ago
Customer Delivery Technical Leader (Canada)
$126K - $159K *
Elevate customer success by leading the adoption and optimization of Splunk solutions. Collaborate with teams to enhance service delivery, tackle complex challenges, and ensure clients achieve maximum...
1 week ago
Technical Support Eng-CT (Medical Devices)
$96K - $155K *
Partner with us to enhance technical support, ensuring effective resolutions for complex customer scenarios while promoting self-reliance among Field Service Engineers and Technical Support Specialist...
Reposted 3 weeks ago
Manager Engineering Technical Support – Level 2
$146K - $219K *
Unlock potential by leading a hands-on manufacturing team in antenna development, integration, and testing. Drive process improvements and foster a high-performance environment while managing cost, sc...
Today
Senior Service Engineer - 3D Printing
$89K - $130K *
Elevate your career by resolving complex technical challenges in 3D printing. Collaborate with cross-functional teams to enhance service performance and customer satisfaction while driving continuous...
Reposted 3 weeks ago
$75K - $97K *
Join a dynamic R&D team to support medical device product design and testing. Utilize your technical skills to ensure compliance, troubleshoot issues, and contribute to innovative solutions that enhan...
3 weeks ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.