Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$104K - $160K *

Drive innovation by collaborating with cross-functional teams to enhance AWS infrastructure. You'll solve complex challenges, ensuring optimal performance and reliability while promoting an inclusive...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Transform your career by joining a dynamic team focused on cutting-edge networking technology. Engage in hands-on projects, collaborate with engineering teams, and support customer solutions while sha...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $195K *

Lead the development of virtualization solutions for Offensive Cyber Operations, focusing on product strategy and Agile execution. Collaborate with engineering teams and stakeholders to deliver scalab...

5 days ago

  •   8 - 10 years exp.  •   Technical Services

$148K - $246K *

Transform the future of cloud infrastructure by designing, automating, and operating secure, scalable platforms. Collaborate with cross-functional teams to enhance service availability and developer p...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$98K - $142K *

Advance process engineering for GaAs IC and RF Power Transistors, focusing on Wet Etch. Drive improvements in quality, yield, and productivity while collaborating with cross-functional teams to enhanc...

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$72K - $115K *

Elevate network operations by troubleshooting and optimizing a global data center network. Lead incident response, enhance processes, and drive automation initiatives while collaborating with engineer...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $115K *

Support advanced network operations by troubleshooting and optimizing a global data center network. Collaborate with teams to resolve complex issues, enhance processes, and drive continuous improvemen...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$126K - $189K *

Unlock your potential as a key player in driving customer success and technical adoption. Collaborate across teams to enhance operational readiness and deliver impactful insights that foster growth an...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $155K *

Drive operational excellence as a senior technical leader, enhancing platform resiliency and stability for mission-critical applications in the financial sector. Collaborate across teams to optimize p...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$90K - $110K *

Help us enhance semiconductor testing by providing expert support and troubleshooting for automated test equipment. Engage with customers and collaborate across teams to ensure optimal performance and...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $115K *

Join a team that's redefining network engineering by providing critical support for IT infrastructure. You'll ensure optimal performance, troubleshoot issues, and maintain secure connectivity, all whi...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Drive AI-native software development by architecting systems, guiding AI agents, and ensuring quality. Collaborate closely with users to transform business needs into reliable, efficient solutions whi...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $190K *

Elevate network performance by designing and implementing scalable solutions. Collaborate with teams to enhance security, resolve issues, and maintain documentation, ensuring optimal network health an...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $190K *

Lead the charge in developing and implementing scalable network solutions, ensuring robust security measures and optimal performance. Collaborate with teams to enhance network infrastructure and resol...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$111K - $186K *

Pioneer the maintenance and operation of critical data center facilities. Lead teams in troubleshooting mechanical and electrical systems, ensuring optimal performance and uptime. Engage closely with...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Engage with clients to build and maintain bespoke full stack applications, balancing technical expertise with customer empathy. Drive product decisions from discovery to implementation while fostering...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's dedicated to building bespoke full stack applications, balancing technical expertise with customer empathy. Drive product decisions and collaborate closely with clients to deliver i...

5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock innovative solutions as a technical bridge between customers and engineering. Leverage your expertise in aerospace composites and high-temperature materials to drive successful applications and...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a team that's dedicated to optimizing production tests and processes. You'll enhance product quality, oversee testing and verification, and collaborate with manufacturers to ensure precision in m...

Burnaby, BCIn-Person

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Engineer secure, scalable cloud platforms and automate workflows. Lead migrations, implement observability, and mentor junior engineers while driving cloud-native adoption in a collaborative environme...

RemoteRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $119K *

Lead the charge in developing and optimizing scalable backend systems, ensuring high performance and resilience. Collaborate with cross-functional teams to enhance technical roadmaps while mentoring j...

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$72K - $105K *

Drive impactful solutions by collaborating with cross-functional teams to translate customer needs into effective strategies. Leverage your expertise in data management and customer engagement to enha...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$72K - $105K *

Join our Global Delivery team to translate customer needs into effective solutions, collaborating with technical teams and managing multiple projects in a fast-paced environment. Leverage your experti...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$72K - $105K *

Join a team that's dedicated to delivering innovative solutions for high-value customers. Collaborate across functions to translate complex requirements into actionable insights, ensuring successful p...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$120K - $145K *

Support client interactions by leading technical discussions, conducting live demos, and driving failure analysis. Leverage your expertise in hardware and optics to enhance product feedback and ensure...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.