Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$77K - $176K *

Elevate national defense by designing and optimizing networks for the DoD. Collaborate with stakeholders to ensure robust, secure, and efficient network solutions that adapt to evolving operational ne...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Empower quality assurance in complex electro-mechanical systems. Ensure adherence to high standards, drive improvements, and collaborate across teams to enhance product performance and compliance whil...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$119K - $161K *

Unlock potential by leading complex, cross-functional projects to enhance sortation and distribution solutions. Engage with teams and stakeholders to drive timely implementations and optimize facility...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$116K - $160K *

Shape the security framework for Data Centers by leading design projects and collaborating with diverse teams to enhance AWS's global safety standards. Your expertise will drive innovations in securit...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$200K - $225K *

Transform complex IT initiatives by guiding requirements gathering, implementation, and operational transition. Collaborate with leadership and technical teams to enhance enterprise services and impro...

5 days ago

  •   11 - 15 years exp.  •   Staffing

$80K - $95K *

Empower our technical support team by providing advanced troubleshooting, software development, and integration expertise. Collaborate across departments to enhance customer satisfaction and streamlin...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Lead advanced technical support initiatives, enhancing software troubleshooting and integration. Collaborate across teams to resolve complex issues, mentor peers, and contribute to innovative solution...

Edmonton, ABIn-Person

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $145K *

Drive excellence in network infrastructure by designing, supporting, and enhancing enterprise environments. Ensure seamless operations and introduce innovative solutions that empower sustainable growt...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$99K - $225K *

Join us to leverage your expertise in Forcepoint cybersecurity technologies, enhancing our enterprise infrastructure through effective deployment, management, and optimization of DLP solutions while e...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Join a team that's enhancing cybersecurity by architecting and optimizing Forcepoint solutions. Leverage your expertise in DLP and network security to protect enterprise infrastructure and ensure comp...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Lead the architecture and optimization of Forcepoint cybersecurity solutions, ensuring robust data protection and compliance across enterprise infrastructure. Collaborate with teams to enhance securit...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$99K - $225K *

Champion the deployment and optimization of Forcepoint cybersecurity solutions, leveraging extensive experience in DLP and network security to enhance enterprise infrastructure and ensure compliance w...

2 days ago

  •   5 - 7 years exp.  •   Business Services

$125K - $175K *

Lead the charge in designing and coordinating process utility systems for pharmaceutical operations, ensuring compliance with industry standards and collaborating across disciplines to deliver impactf...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $115K *

Transform our regional Customer Support team by leading, mentoring, and driving exceptional service delivery while managing critical incidents and aligning global strategies to enhance customer satisf...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$96K - $132K *

Drive impactful technical implementations by managing projects and collaborating with diverse teams to ensure successful deployment of solutions, enhancing client satisfaction and operational efficien...

Pennsylvania, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$96K - $166K *

Empower seamless operations in our cutting-edge Data Center Engineering team. Take ownership of facility management, ensuring all systems operate at peak efficiency to support global cloud infrastruct...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Unlock potential by leading software development for critical space applications. Collaborate with teams to enhance existing systems and create innovative solutions, ensuring seamless integration acro...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$108K - $148K *

Support new product rollouts through effective maintenance strategies, troubleshooting, and collaboration with engineering and manufacturing teams to enhance quality and reliability in a dynamic, resu...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Drive impactful customer experiences by leading technical discovery, crafting compelling demos, and executing proof-of-value initiatives. Collaborate with sales to bridge technology and business value...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $100K *

Join a team that's driving excellence in technical support and customer satisfaction. Elevate field service standards and resolve complex HVAC and consumer electronics issues while enabling partners t...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$95K - $115K *

Empower security initiatives by bridging technical operations with product development. This role enhances payment processing security while collaborating cross-functionally to integrate marketable se...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$109K - $152K *

Transform customer communications by leveraging technical expertise and pre-sales experience. Collaborate with clients to identify needs and deliver tailored solutions, while effectively communicating...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Transportation

$114K - $158K *

Shape the future of communications by partnering with clients to deliver innovative, technical solutions. Leverage your expertise to guide customers through complex challenges, ensuring their success...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$130K - $150K *

Lead the charge in ensuring top-tier quality standards for automotive OEMs by collaborating with manufacturing and engineering teams to resolve issues, implement corrective actions, and drive continuo...

5 days ago

  •   5 - 7 years exp.  •   Transportation

$142K - $266K *

Shape the future of enterprise AI by building and operating secure, reliable cloud infrastructure. Lead incident response, automate workflows, and ensure operational readiness while collaborating with...

2 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.