Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$95K - $115K *

Empower enterprise customers through expert support, incident management, and strategic collaboration, ensuring system stability and compliance while driving operational excellence and continuous impr...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in enhancing customer support by diagnosing issues, resolving technical challenges, and creating documentation that empowers users. Collaborate with engineering to improve product func...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$91K - $122K *

Unlock potential by leading technical services for Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures in complex environments, ensuring exc...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$111K - $149K *

Join a team that's dedicated to optimizing energy performance in complex environments. Leverage your expertise in HVAC and energy management to drive innovative solutions and mentor others in the comm...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$111K - $149K *

Join a team that's redefining energy efficiency by providing technical expertise in Energy-as-a-Service projects. Collaborate across disciplines to optimize system performance and mentor staff while e...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$101K - $135K *

Drive your career forward as a Technical Services Engineer, providing expertise in energy conservation and retro-commissioning for complex projects in higher education and healthcare. Collaborate with...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$101K - $135K *

Transform energy conservation initiatives by providing technical expertise in retro-commissioning projects across multi-building portfolios, ensuring optimal system performance and client satisfaction...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$101K - $135K *

Engage your expertise to drive energy conservation initiatives in complex multi-building projects. Collaborate with teams to optimize system performance and mentor staff, ensuring excellence in energy...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$111K - $149K *

Join a team that's dedicated to optimizing energy performance through innovative solutions. Leverage your technical expertise in HVAC and energy management to drive successful project outcomes in comp...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$127K - $183K *

Transform customer solutions by architecting AI-driven applications using Google Cloud. Collaborate cross-functionally to optimize performance and deliver innovative, scalable solutions that meet busi...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Lead the charge in ensuring top-tier quality and service for Commercial Display products. Manage product evaluations, support cross-functional teams, and drive improvements from launch through post-ma...

Yesterday

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $120K *

Unlock potential by delivering top-notch technical support, solving complex issues, and collaborating with diverse teams to enhance our cybersecurity products and services, ensuring customer satisfact...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $110K *

Unlock your potential as a key IT Support Engineer, blending hands-on support with engineering tasks. Drive automation, manage access, and enhance security while ensuring seamless IT operations in a d...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$99K - $225K *

Champion user-centric design by crafting intuitive digital experiences for self-service cloud platforms. Collaborate with product managers and agile teams to enhance user engagement through research...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$99K - $225K *

Join a dynamic team to design intuitive user experiences for cloud platforms. Collaborate with product managers and agile teams to enhance user engagement through research, prototyping, and interface...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$117K - $188K *

Elevate customer satisfaction by managing product support and service escalations. Collaborate with cross-functional teams to ensure timely resolution of requests while providing training and support...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock potential by solving complex technical issues in healthcare IT, collaborating with global teams to enhance reliability and customer satisfaction while driving continuous improvement and proacti...

Waterloo, ONIn-Person

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$83K - $127K *

Join a dynamic team to enhance customer success through technical expertise in software solutions, focusing on endpoint security and service delivery. Collaborate with clients to implement and optimiz...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$83K - $127K *

Shape the future of customer success by implementing HP's software solutions, focusing on DEX and endpoint security. Collaborate with clients to enhance their experience and drive value through strate...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Elevate customer satisfaction by providing expert engineering support for semiconductor products, collaborating with global teams, and driving new product development while ensuring quality and techni...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$99K - $165K *

Take ownership of the Austin CTS test lab, leading a team to execute customer qualifications, manage test infrastructure, and ensure timely reporting of qualification statuses while driving process im...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$56K - $115K *

Join a team that's dedicated to delivering exceptional technical support while driving innovative solutions for complex challenges. Leverage your expertise to mentor peers and enhance customer experie...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$146K - $208K *

Join us to empower client success as a Support Engineer, resolving technical issues, implementing customizations, and enhancing product quality. Collaborate with engineering to ensure seamless client...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Empower end users by providing expert technical support and mentorship. Lead initiatives to enhance user experience and technology adoption while ensuring exceptional service and collaboration within...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $152K *

Join us to empower technical support excellence, driving system performance and customer satisfaction through effective troubleshooting, documentation, and collaboration with engineering teams on inno...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.