Technical Customer Support Engineer Jobs

Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.

What Does a Technical Customer Support Engineer Do?

Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.

Skills and Qualifications

Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.

Career Paths and Opportunities

Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.

Find Technical Customer Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.

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$95K - $115K *

Empower the U.S. Navy by facilitating seamless data migration to temporary networks, ensuring operational continuity during maintenance phases. Collaborate with stakeholders and conduct regular system...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $160K *

Join a team that's modernizing mission-critical DoD infrastructure and applications. Leverage your extensive systems engineering expertise to drive innovative solutions, collaborate with stakeholders...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$99K - $165K *

Lead customer qualification efforts for datacenter SSD products, ensuring test execution, failure analysis, and timely reporting. Collaborate with teams to drive issue resolution and maintain qualific...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Champion technical enablement by collaborating with cross-functional teams to elevate customer engagement and drive excellence throughout the product lifecycle, ensuring teams are equipped with the to...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Accelerate progress at test operations by developing solutions, managing technician performance, and ensuring compliance. Maintain equipment and collaborate cross-functionally to meet customer satisfa...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$70K - $95K *

Transform customer software support by resolving equipment application issues, analyzing software problems, and enhancing product knowledge through training. Collaborate with teams to ensure effective...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Empower customers by owning their implementation journey from deal closure to graduation. Drive project plans, manage relationships, and ensure timely delivery while collaborating across teams to achi...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$100K - $120K *

Champion the technical side of sales by delivering tailored demos, managing RFPs, and collaborating on complex deals. Immerse yourself in the sales cycle, ensuring prospects see the value of our solut...

Chicago, ILRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $100K *

Support our technical sales efforts by collaborating across teams to ensure product designs meet customer needs. Leverage your engineering expertise to manage projects, enhance customer satisfaction...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$183K - $220K *

Elevate technical storytelling by creating impactful demos and workshops that bridge the gap between product capabilities and customer understanding, empowering sales teams and enhancing buyer engagem...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$184K - $250K *

Lead the design and deployment of AI systems, collaborating with enterprise customers to drive technical strategy and operational excellence. Own end-to-end outcomes while mentoring teams and scaling...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$103K - $155K *

Grow your career with hands-on experience in software development, contributing to scalable, high-quality projects. Collaborate closely with experienced engineers and enhance your programming skills i...

Vancouver, BCIn-Person

Reposted 2 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by driving enterprise cloud data security solutions. Collaborate with clients to identify needs, deliver technical demonstrations, and manage cross-functional resources to achieve sus...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $140K *

Drive innovative infrastructure solutions by collaborating with account teams to assess customer data center needs, design tailored strategies, and build technical relationships with partners, ensurin...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$80K - $85K *

Support and enhance IT operations by providing comprehensive technical assistance to users across various platforms, ensuring minimal downtime and efficient service delivery in a fast-paced retail env...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K *

Empower enterprise customers by managing post-sales support, ensuring seamless product adoption and technical issue resolution. Collaborate with cross-functional teams to enhance customer experience a...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$69K - $141K *

Transform complex engineering projects by leading teams to design, develop, and implement innovative systems. Ensure high-quality deliverables while fostering collaboration and maintaining strong rela...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$69K - $141K *

Lead engineering teams to execute complex projects, ensuring high-quality system designs and timely delivery while collaborating across disciplines and maintaining strong stakeholder relationships...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $103K *

Optimize test engineering solutions by enhancing fixture designs and supporting production processes. Collaborate with teams to troubleshoot and improve test coverage for advanced optical systems, ens...

Waterdown, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Partner with us to design and develop complex software systems, troubleshoot issues, and collaborate with engineering teams to deliver reliable solutions across mission-critical environments...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$184K - $250K *

Transform enterprise AI systems by leading technical delivery, architecting scalable solutions, and mentoring teams. Drive operational excellence and accelerate customer adoption of AI technologies th...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $121K *

Unlock the potential of customer learning by delivering innovative, impactful training experiences. Drive engagement through digital programs and live sessions, ensuring thousands of customers succeed...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Contribute to the development of quality manufacturing processes for next-gen networking hardware products, ensuring robust evaluation and continuous improvement in collaboration with engineering and...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Elevate your career by designing and delivering innovative video solutions across diverse sectors. Collaborate with teams to create scalable architectures that enhance broadcast, streaming, and cloud...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$67K - $136K *

Join a dynamic team as you ensure software quality through testing and automation. Collaborate with experts to deliver high-quality technology solutions for financial services clients, managing the fu...

1 week ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What is a Technical Customer Support Engineer?question toggle

    A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.

  • What skills are important for Technical Customer Support Engineer jobs?question toggle

    Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.

  • What qualifications do employers typically require?question toggle

    Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.

  • What career paths can follow technical customer support engineering?question toggle

    Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.

  • Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?question toggle

    Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.