Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
$80K - $95K *
Join our dynamic Professional Services team to enhance client systems through hands-on technical solutions, project delivery, and automation. Collaborate with senior engineers and play a key role in m...
3 weeks ago
Data Center Project Engineer (TFO)
$100K - $120K *
Engineer mission-critical data center projects, focusing on tenant fit-out and deployment. Collaborate with teams to ensure projects meet specifications, timelines, and budgets while maintaining safet...
2 weeks ago
$95K - $105K *
Drive innovation in infrastructure engineering by integrating DevSecOps and AI architectures. Collaborate with cross-functional teams to enhance security, optimize workflows, and ensure reliable servi...
2 days ago
Director of Customer Technical Support - 1021
$110K - $130K *
Shape the future of global technical support by leading teams and enhancing service delivery through strategic partnerships and data-driven decision-making, ensuring best-in-class customer experiences...
Reposted 3 weeks ago
$90K - $110K *
Bring your expertise to a dynamic role focused on resolving server issues in enterprise data centers. Collaborate with teams to enhance post-sales support and ensure customer satisfaction through exce...
Reposted 1 week ago
$79K - $87K *
Drive your career forward by joining a skilled team focused on resolving complex server issues in dynamic data center environments. Engage directly with customers to ensure optimal performance and sat...
Reposted 1 week ago
$70K - $100K *
Empower your career with a role ensuring customer satisfaction through technical support, troubleshooting, and expert knowledge of server systems. Work collaboratively in a fast-paced environment to u...
Reposted 2 weeks ago
$85K - $100K *
Join a team that's dedicated to resolving complex technical issues and enhancing customer satisfaction through expert support in data center environments. You'll play a vital role in our global servic...
Reposted 2 weeks ago
$85K - $100K *
Partner with us to deliver exceptional field support for server systems. As a vital member of our post-sales team, you'll troubleshoot technical issues, enhance customer satisfaction, and contribute t...
Reposted 2 weeks ago
$85K - $95K *
Join a dynamic team as a Service Engineer, driving total customer satisfaction through technical support. You'll troubleshoot, deploy hardware, and ensure seamless service operations within data cente...
Reposted 2 weeks ago
$70K - $100K *
Support our Global Service network by resolving complex server issues on-site and remotely. This role requires exceptional technical skills and customer service to enhance post-sales support and build...
2 weeks ago
$85K - $100K *
Grow your career by troubleshooting complex technical problems on server systems, providing exceptional customer support, and enhancing service excellence through field and remote engagements. Drive s...
Reposted 4 weeks ago
$70K - $100K *
Analyze and resolve complex technical issues at customer sites, ensuring service excellence while supporting a dynamic global service network. Contribute to building a world-class engineering organiza...
Reposted 1 week ago
Google Workspace Customer Engineer, Mid-Market Enterprise, Google Cloud
$127K - $184K *
Innovate by partnering with sales teams to deliver cloud solutions, addressing customer needs through technical expertise and strategic problem-solving. Engage with stakeholders to drive adoption and...
1 week ago
$62K - $111K *
Accelerate progress at the forefront of test engineering by supporting the development and commissioning of test solutions, enhancing production efficiency, and driving continuous improvement in test...
1 week ago
$62K - $111K *
Drive the charge in developing and optimizing test solutions, ensuring quality and efficiency in production. Collaborate with teams to enhance processes and deliver comprehensive documentation and tra...
1 week ago
Senior Forward Deployed Engineer
$125K - $150K *
Engineer transformative solutions by integrating cutting-edge APIs into enterprise systems. Collaborate closely with clients to deploy production software efficiently while leveraging modern AI tools...
Reposted 4 weeks ago
$100K - $115K *
Transform customer experiences by leading technical presales and solution design. Collaborate with partners to create tailored security solutions, conduct training, and support sales teams in deliveri...
Today
Production Support Engineer II
$100K - $120K *
Support our anti-money laundering platform by resolving technical issues, managing databases, and collaborating with stakeholders. Leverage your SQL and cloud computing skills to enhance operations an...
Reposted 5 days ago
$120K - $145K *
Empower our cloud platform's production health by leading incident response, enhancing monitoring with AI, and executing seamless upgrades. Collaborate across teams to ensure operational excellence an...
2 weeks ago
Software Application Support Engineer, Retail & Marcom Engineering (R&ME)
$110K - $130K *
Collaborate with cross-functional teams to ensure software release readiness, troubleshoot issues, and optimize test environments, driving operational efficiency and rapid service restoration in a dyn...
2 weeks ago
$72K - $106K *
Unlock potential by coordinating customer service journeys, ensuring timely updates and effective scheduling. Collaborate with teams to enhance service quality and maintain project milestones, driving...
6 days ago
Tier 2 Service Desk Technician
$62K - $141K *
Empower mission success by providing expert Tier 2 support in a dynamic IT environment. Collaborate with a skilled team to troubleshoot and enhance technology solutions for critical DoD operations, en...
5 days ago
Technical Support Specialist, Tax
$77K - $91K *
Solve technical challenges as a key support specialist, ensuring customer satisfaction by troubleshooting issues, documenting solutions, and collaborating with engineering to enhance software performa...
6 days ago
Platform and Reliability Engineer, Lead
$99K - $225K *
Optimize the secure, reliable foundation for enterprise AI by building cloud infrastructure, automating environments, and ensuring operational readiness. Collaborate across teams to enhance platform r...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.