Explore Technical Customer Support Engineer jobs for experienced professionals who combine technical problem-solving with customer advocacy. These engineers investigate complex product issues, guide customers through solutions, and work with product and engineering teams to improve reliability and the user experience. Ladders features vetted professional opportunities with salaries of $100,000 or more.
Technical Customer Support Engineers troubleshoot software, hardware, networking, and cloud-product problems. They reproduce defects, analyze logs and system behavior, explain technical concepts clearly, and help customers restore service or get more value from a product. Depending on the role, they may provide support through tickets, chat, phone, or live troubleshooting sessions.
Employers commonly seek strong diagnostic and communication skills, experience with relevant platforms and tools, and the ability to manage customer issues from investigation through resolution. Helpful qualifications may include knowledge of APIs, databases, operating systems, networking, cloud services, scripting, or technical documentation. Requirements vary by product and seniority.
Technical support engineering can lead to senior or escalation support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Opportunities span technology companies and industries that rely on complex digital products. Browse current openings to compare responsibilities, technologies, and compensation.
Search Ladders for vetted Technical Customer Support Engineer roles paying $100K or more. Review job requirements and focus your search on positions that match your technical strengths, customer-facing experience, and career goals.
Professional Services Engineer
$97K - $120K *
Transform complex computing environments by deploying and troubleshooting high-performance solutions. Collaborate with teams and clients to ensure seamless integration and exceptional service delivery...
1 week ago
$80K - $95K *
Empower manufacturing operations by providing on-site IT support, ensuring optimal performance of technology and systems in a GMP environment. Collaborate with teams to troubleshoot issues and maintai...
1 week ago
Support Engineer (Lab Support and Automation)
$86K - $130K *
Join a team that's driving innovation in SoC validation through hands-on software automation and lab support, enhancing validation processes while troubleshooting hardware and software issues in a dyn...
2 weeks ago
$70K - $110K *
Join a team that's dedicated to providing hands-on IT support, managing day-to-day operations, and enhancing cybersecurity measures in a fast-paced aerospace environment. Collaborate closely with coll...
3 weeks ago
$85K - $105K *
Empower a team of Service Engineers while optimizing physical security systems. Lead advanced troubleshooting, enhance client experiences, and ensure operational excellence through collaboration and m...
2 weeks ago
$85K - $105K *
Inspire excellence by leading a team of Service Engineers to optimize and enhance physical security systems. Drive technical solutions, mentor staff, and ensure exceptional client experiences through...
2 weeks ago
Cloud Customer Support Engineer (VA)
$95K - $115K *
Solve complex technical issues and optimize processes for government cloud environments, leveraging Microsoft 365 expertise while enhancing customer support and platform operations through continuous...
Reposted 3 weeks ago
Senior Principal Engineer, Technical Marketing
$175K - $226K *
Unlock your potential as you lead technical marketing strategies, translating complex engineering into compelling narratives. Drive impactful content and collaborate with teams to enhance market prese...
Reposted 6 days ago
$98K - $124K *
Join a team that's dedicated to enhancing product supportability for engine programs. You'll lead engineers, manage schedules, and collaborate with design teams to optimize supportability while minimi...
Today
Tier II Lead / Technical Support Lead
$80K - $95K *
Drive Tier II support operations, leading incident resolution and mentoring analysts. Ensure service-level agreements are met while managing escalated issues for a high-visibility federal environment...
1 week ago
Mechanical Engineer - Customer Focused Team
$94K - $141K *
Partner with us to innovate and design cutting-edge Coolant Distribution Units, collaborating closely with customers and cross-functional teams throughout the product lifecycle to ensure exceptional p...
4 days ago
Network Engineer, Deployment & Support
$120K - $145K *
Lead the deployment and support of global Edge and Backbone networks, tackling complex challenges while collaborating cross-functionally to enhance network infrastructure and drive best practices in a...
1 week ago
Lab Technician & Test Engineer
$86K - $198K *
Join a team that's dedicated to maintaining mission-ready aircraft by troubleshooting and repairing custom electronics. Collaborate with engineers to enhance equipment reliability while utilizing adva...
1 week ago
$113K - $153K *
Unlock potential by driving technical solutions and cross-functional initiatives. Collaborate with teams to enhance product quality and customer experience while owning escalations and developing inte...
5 days ago
$110K - $130K *
Drive customer success by translating business needs into Microsoft solutions. Collaborate with sales and technical teams to deliver tailored recommendations across cloud, security, and infrastructure...
2 weeks ago
$110K - $130K *
Transform customer needs into innovative Microsoft solutions. Collaborate with sales and technical teams to deliver tailored recommendations across cloud, security, and infrastructure, ensuring succes...
2 weeks ago
$110K - $130K *
Join a team that's transforming customer experiences by architecting Microsoft-based solutions. Leverage your technical expertise to support sales, engage stakeholders, and drive cloud adoption across...
2 weeks ago
$180K - $215K *
Join a team that's transforming customer needs into innovative Microsoft solutions. Collaborate with sales and technical teams to design and present cloud and infrastructure strategies, ensuring seaml...
2 weeks ago
$110K - $130K *
Innovate solutions for clients by translating their business needs into Microsoft-based technologies. Collaborate with sales and technical teams to drive opportunities from discovery to implementation...
2 weeks ago
$110K - $130K *
Lead the charge in transforming customer needs into innovative Microsoft solutions. Collaborate with sales and technical teams to architect, present, and validate solutions across cloud, security, and...
2 weeks ago
$180K - $215K *
Transform customer needs into innovative Microsoft solutions by collaborating with sales teams and technical experts. Drive technical discovery, solution architecture, and customer engagement to enhan...
2 weeks ago
$86K - $198K *
Drive innovation as a full-stack developer, crafting end-to-end solutions in an agile environment. Collaborate with teams to tackle complex challenges and enhance systems, ensuring they meet current a...
Today
$69K - $158K *
Help us shape innovative software solutions as a full stack developer, tackling complex challenges and delivering end-to-end applications in a dynamic environment. Your expertise will drive system imp...
Reposted 1 week ago
$69K - $158K *
Engineer innovative solutions as a full stack developer, tackling complex challenges with cutting-edge technologies. Collaborate in an agile environment to create impactful software from concept to pr...
1 week ago
$69K - $158K *
Engineer innovative full stack solutions, transforming complex challenges into user-friendly applications. Collaborate in an agile environment to enhance system architecture and deliver impactful soft...
1 week ago
What is a Technical Customer Support Engineer?
A Technical Customer Support Engineer helps customers resolve complex technical problems with a company’s products or services. The role combines troubleshooting and technical analysis with clear customer communication.
What skills are important for Technical Customer Support Engineer jobs?
Commonly valued skills include systematic troubleshooting, customer communication, issue ownership, and familiarity with the technologies behind the product. Depending on the role, employers may also look for experience with APIs, databases, cloud platforms, networking, operating systems, or scripting.
What qualifications do employers typically require?
Requirements vary by employer and product. Many roles seek relevant technical experience or education, familiarity with support tools and workflows, and the ability to investigate and explain technical issues. Some positions may require specific platform or industry expertise.
What career paths can follow technical customer support engineering?
Potential paths include senior or escalation support, technical account management, solutions engineering, customer success, product operations, and software or systems engineering. Career options depend on your experience and the organization.
Are Technical Customer Support Engineer jobs on Ladders vetted and high paying?
Ladders focuses on vetted professional jobs paying $100,000 or more. Review each listing for its specific compensation details, location, and qualifications.