Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$70K - $95K *
Join a team that's creating innovative automation solutions across industries. Collaborate with experts to design and implement real-time systems, enhance operational efficiency, and mentor others whi...
4 weeks ago
Senior Enterprise Tech Architect
$149K - $179K *
Oversee digital transformation initiatives enhancing customer experiences, managing software development lifecycles, and leading design and architecture efforts using Adobe Experience Manager digital...
3 weeks ago
Senior Enterprise Tech Architect
$149K - $179K *
Empower your career as you lead digital transformation initiatives, optimizing customer experiences and driving business outcomes through innovative AEM solutions across a global project team...
3 weeks ago
$110K - $145K *
Join a dynamic team to enhance customer growth in the automotive SaaS sector. Build strong relationships, leverage data insights, and drive customer success while collaborating across teams to shape i...
5 days ago
Account Executive - End User Sales
$125K - $150K *
Develop strategic sales initiatives to influence system designs for commercial HVAC equipment, building lasting relationships with clients and contractors. Manage sales processes from estimation to cl...
3 weeks ago
Senior Account Executive (Enterprise)
$100K - $158K *
Shape the future of cloud solutions by driving sales and fostering partnerships. Collaborate with AWS teams to create tailored business solutions and enhance customer satisfaction, all while managing...
3 weeks ago
Software Dev Engineer II, AWS End User Messaging
$143K - $194K *
Drive innovation in messaging infrastructure. Join a dynamic team to build intelligent routing systems and enhance customer communication through scalable, automated solutions across multiple global c...
Reposted 4 days ago
Service Delivery and Premium Support Engineer
$90K - $120K *
Advance your career by delivering critical AV solutions onsite, engaging directly with customers and partners. Utilize your expertise in AV over IP technologies while managing diverse projects in fast...
5 days ago
$100K - $130K *
Transform product vision into reality by collaborating with cross-functional teams. Lead the charge in developing innovative B2B SaaS solutions while managing the full product lifecycle and fostering...
4 weeks ago
Sales Engineer , Enterprise Named
$200K - $240K *
Elevate enterprise security by collaborating with sales to design tailored cybersecurity solutions. Engage C-level executives, lead assessments, and drive transformational initiatives across complex e...
4 days ago
ENA Sr Strategic Account Executive -TRS
$98K - $147K *
Champion client success by managing strategic healthcare accounts, ensuring satisfaction through innovative solutions. Lead contract negotiations and retention strategies while serving as the main cus...
3 weeks ago
ENA Sr Strategic Account Executive -TRS
$98K - $147K *
Empower client relationships by managing strategic oversight in public healthcare accounts. Act as a trusted advisor to enhance satisfaction and retention through innovative solutions and effective ne...
3 weeks ago
$93K - $137K *
Partner with us to optimize industrial water treatment programs, enhancing system performance and customer relationships through expertise in troubleshooting and technical management. Drive continuous...
Yesterday
$90K - $130K *
Drive alumni engagement and communication by enhancing the Alumni Relations ecosystem. Collaborate with cross-functional teams to ensure secure, efficient, and systematic solutions while meeting evolv...
3 weeks ago
ENA Sr Strategic Account Executive -TRS
$98K - $147K *
Transform client relationships through strategic oversight and innovative solutions. Drive retention and satisfaction by understanding business strategies and negotiating contracts while ensuring posi...
3 weeks ago
Sr. ProServe Account Executive, WWPS, ProServe EDUSLG
$157K - $212K *
Engage customers in transformative IT projects, driving success through strategic partnerships, and leveraging AWS Professional Services offerings to achieve business outcomes and metrics for growth...
3 weeks ago
Process Improvement Specialist II
$71K - $100K *
Champion the efficiency of semiconductor fabrication by expertly managing the movement and tracking of TEL target lots, ensuring optimal positioning for processing while maintaining strong relationshi...
6 days ago
Senior On-Call Systems Engineer
$176K - $282K *
Lead enterprise-focused engineering support, ensuring technical integrity and quality for high-priority DoD projects. Collaborate with stakeholders, manage complex requirements, and innovate solutions...
4 days ago
Network Systems and Solutions Engineer
$141K - $200K *
Unlock potential by joining a dynamic team of engineers to enhance next-gen programmable IPUs, ensuring superior customer integration and solutions through collaboration and innovation in the fast-evo...
4 weeks ago
Network Systems and Solutions Engineer
$141K - $200K *
Contribute to cutting-edge networking solutions by providing technical support and collaborating across teams to deliver innovative IPU products, enhancing performance and security for top cloud servi...
4 weeks ago
Sr AWS Engineer - Enterprise Services Integration
$100K - $130K *
Champion cloud innovation by designing, developing, and managing AWS-based solutions, ensuring seamless integration and optimization while leading cross-functional teams and enhancing delivery efficie...
6 days ago
Sr. Forward Deployed Engineer (Office of the CEO)
$160K - $180K *
Unlock potential by tackling complex challenges through innovative engineering solutions. Collaborate closely with executive leadership to drive impactful initiatives and build AI-driven applications...
4 weeks ago
$100K - $130K *
Transform quality assurance across the WDP Core Integration portfolio by ensuring robust governance, compliance, and continuous improvement, directly enhancing mission execution and audit readiness fo...
3 weeks ago
$90K - $130K *
Join a dynamic team to deliver innovative AI solutions, collaborating with experts to integrate cutting-edge technology in enterprise contact centers, enhancing customer experiences through real-time...
4 days ago
$98K - $135K *
Lead the financial management of large-scale projects by developing and implementing control measures to mitigate losses, analyzing costs, and collaborating on budgets to drive project success in a hy...
4 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.