Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$188K - $282K *
Shape the future of AI solutions by developing POCs and API integrations, while collaborating closely with clients and technical teams to showcase advanced capabilities and drive success in technical...
2 weeks ago
Account Executive - Public Sector
$110K - $130K *
Transform public sector services by partnering with agencies to drive innovative solutions. As an Account Executive, you will lead creative strategies for business development, closing deals that enha...
2 days ago
Sales Engineer, Enterprise Majors
$120K - $145K *
Engage with enterprise organizations as a trusted advisor in cybersecurity, leveraging strong technical skills and strategic insight. Work collaboratively to design solutions that address complex secu...
3 weeks ago
$80K - $95K *
Champion testing excellence by designing, implementing, and executing test strategies for software, ensuring product compliance with regulatory standards while collaborating closely with developers an...
Reposted yesterday
$80K - $95K *
Champion testing excellence to enhance product quality and compliance. Collaborate with development teams to design, implement, and execute comprehensive test plans while identifying improvement oppor...
Reposted yesterday
System Engineer-Cloud and Infrastructure
$90K - $110K *
Transform and optimize enterprise infrastructure by leveraging cloud solutions, ensuring reliable and secure operations, and collaborating across teams to enhance technology alignment with business st...
1 week ago
$287K - $371K *
Contribute to the growth of mission-critical solutions in the Intelligence Community. Develop strategic accounts while collaborating with cross-functional teams to deliver secure solutions tailored fo...
Reposted yesterday
$287K - $371K *
Tackle the challenge of driving business growth in the Intelligence Community by developing strategic account plans, engaging stakeholders, and generating innovative solutions in classified environmen...
Reposted yesterday
$79K - $147K *
Engage in systems engineering to drive the development of innovative launcher hardware, supporting various Navy platforms. Collaborate with a dynamic team to translate customer requirements into actio...
Reposted 1 week ago
System Health Engineer III/Senior
$110K - $130K *
Accelerate asset performance by leveraging engineering expertise to evaluate equipment health. Collaborate across teams to optimize reliability and support long-range planning within a dynamic mainten...
1 week ago
Staff Systems Engineer- Microsoft365/MDM
$110K - $130K *
Lead the charge in enhancing systems design and infrastructure, delivering innovative solutions to complex technical challenges while ensuring optimal performance, availability, and security across bu...
Reposted 6 days ago
$100K - $120K *
Champion day-to-day production health and customer issue resolution, driving proactive monitoring and effective communication with clinical teams to ensure optimal platform performance across diverse...
2 weeks ago
$80K - $95K *
Unlock potential by leading level 2 technical support for AI companies, diagnosing complex GPU and Kubernetes issues, and building robust support processes to enhance customer experience and resolutio...
2 weeks ago
$130K - $270K *
Optimize the operational integrity and performance of Kubernetes clusters in a secure, multi-tenant PaaS environment while ensuring reliability, scalability, and security compliance to support mission...
4 weeks ago
$130K - $270K *
Support the administration and operational excellence of a secure PaaS infrastructure. Ensure Kubernetes cluster performance, scalability, and security compliance to meet mission and application requi...
4 weeks ago
$175K - $185K *
Unlock potential by helping clients drive AI adoption and data governance. You'll guide stakeholders from concept to production, evangelizing impactful solutions and collecting insights to enhance pro...
2 weeks ago
$110K - $125K *
Optimize client engagement by unraveling complex tech needs and crafting tailored solutions. Collaborate across teams to ensure seamless project execution, driving satisfaction and business success th...
4 days ago
Systems Engineer 3 - Linux/PKI/Crypto/SSP/STE/STN/AWS
$130K - $270K *
Optimize systems engineering processes to enhance efficiency and performance. Contribute to the design and support of advanced solutions in a collaborative environment, utilizing your technical expert...
4 weeks ago
Systems Engineer 3 - Linux/PKI/Crypto/SSP/STE/STN/AWS
$130K - $270K *
Pioneer innovative solutions as a mid-level systems engineer, collaborating on dynamic projects that enhance system functionality, drive efficiencies, and support critical operations in a secure envir...
4 weeks ago
$100K - $160K *
Shape the future of systems engineering by leading requirement analysis, design, and integration efforts. Drive collaboration between stakeholders while ensuring the technical integrity of deliverable...
3 weeks ago
Application Engineer - Generator Subject Matter Expert
$110K - $130K *
Join a team that champions innovation in generator systems. As a technical authority, you will define standards and support integration across modular power platforms, ensuring reliability and complia...
2 weeks ago
Principal Presales, Systems Engineer
$175K - $411K *
Empower customer success by serving as a trusted advisor, design solutions, and lead technical strategies for complex networking, cloud, and AI-driven infrastructure challenges throughout the sales li...
Reposted 5 days ago
Principal Presales, Systems Engineer
$199K - $411K *
Lead the charge in delivering innovative AI-driven networking solutions. Engage with customers and partners to architect and implement comprehensive technical strategies that meet complex business nee...
Reposted 5 days ago
Principal Presales, Systems Engineer
$175K - $411K *
Join a leading AI-driven networking solutions team, serving as a trusted technical advisor, designing and implementing complex networking strategies while collaborating with sales teams to drive impac...
Reposted 5 days ago
Systems Engineer Skill Level 2 (TTO2-001)
$171K - $202K *
Advance systems engineering excellence by translating operational needs into clear requirements, designing robust architectures, and driving cross-discipline integration to align with mission goals, e...
6 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.