Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$70K - $95K *

Join a team that's creating innovative automation solutions across industries. Collaborate with experts to design and implement real-time systems, enhance operational efficiency, and mentor others whi...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$149K - $179K *

Oversee digital transformation initiatives enhancing customer experiences, managing software development lifecycles, and leading design and architecture efforts using Adobe Experience Manager digital...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$149K - $179K *

Empower your career as you lead digital transformation initiatives, optimizing customer experiences and driving business outcomes through innovative AEM solutions across a global project team...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $145K *

Join a dynamic team to enhance customer growth in the automotive SaaS sector. Build strong relationships, leverage data insights, and drive customer success while collaborating across teams to shape i...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Develop strategic sales initiatives to influence system designs for commercial HVAC equipment, building lasting relationships with clients and contractors. Manage sales processes from estimation to cl...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $158K *

Shape the future of cloud solutions by driving sales and fostering partnerships. Collaborate with AWS teams to create tailored business solutions and enhance customer satisfaction, all while managing...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$143K - $194K *

Drive innovation in messaging infrastructure. Join a dynamic team to build intelligent routing systems and enhance customer communication through scalable, automated solutions across multiple global c...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $120K *

Advance your career by delivering critical AV solutions onsite, engaging directly with customers and partners. Utilize your expertise in AV over IP technologies while managing diverse projects in fast...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $130K *

Transform product vision into reality by collaborating with cross-functional teams. Lead the charge in developing innovative B2B SaaS solutions while managing the full product lifecycle and fostering...

Toronto, ONIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $240K *

Elevate enterprise security by collaborating with sales to design tailored cybersecurity solutions. Engage C-level executives, lead assessments, and drive transformational initiatives across complex e...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$98K - $147K *

Champion client success by managing strategic healthcare accounts, ensuring satisfaction through innovative solutions. Lead contract negotiations and retention strategies while serving as the main cus...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$98K - $147K *

Empower client relationships by managing strategic oversight in public healthcare accounts. Act as a trusted advisor to enhance satisfaction and retention through innovative solutions and effective ne...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$93K - $137K *

Partner with us to optimize industrial water treatment programs, enhancing system performance and customer relationships through expertise in troubleshooting and technical management. Drive continuous...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$90K - $130K *

Drive alumni engagement and communication by enhancing the Alumni Relations ecosystem. Collaborate with cross-functional teams to ensure secure, efficient, and systematic solutions while meeting evolv...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$98K - $147K *

Transform client relationships through strategic oversight and innovative solutions. Drive retention and satisfaction by understanding business strategies and negotiating contracts while ensuring posi...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$157K - $212K *

Engage customers in transformative IT projects, driving success through strategic partnerships, and leveraging AWS Professional Services offerings to achieve business outcomes and metrics for growth...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$71K - $100K *

Champion the efficiency of semiconductor fabrication by expertly managing the movement and tracking of TEL target lots, ensuring optimal positioning for processing while maintaining strong relationshi...

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$176K - $282K *

Lead enterprise-focused engineering support, ensuring technical integrity and quality for high-priority DoD projects. Collaborate with stakeholders, manage complex requirements, and innovate solutions...

4 days ago

  •   15+ years exp.  •   Aerospace & Defense

$141K - $200K *

Unlock potential by joining a dynamic team of engineers to enhance next-gen programmable IPUs, ensuring superior customer integration and solutions through collaboration and innovation in the fast-evo...

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$141K - $200K *

Contribute to cutting-edge networking solutions by providing technical support and collaborating across teams to deliver innovative IPU products, enhancing performance and security for top cloud servi...

4 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Champion cloud innovation by designing, developing, and managing AWS-based solutions, ensuring seamless integration and optimization while leading cross-functional teams and enhancing delivery efficie...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $180K *

Unlock potential by tackling complex challenges through innovative engineering solutions. Collaborate closely with executive leadership to drive impactful initiatives and build AI-driven applications...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Transform quality assurance across the WDP Core Integration portfolio by ensuring robust governance, compliance, and continuous improvement, directly enhancing mission execution and audit readiness fo...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $130K *

Join a dynamic team to deliver innovative AI solutions, collaborating with experts to integrate cutting-edge technology in enterprise contact centers, enhancing customer experiences through real-time...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$98K - $135K *

Lead the financial management of large-scale projects by developing and implementing control measures to mitigate losses, analyzing costs, and collaborating on budgets to drive project success in a hy...

4 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.