Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$100K - $130K *

Drive test evaluation strategies for advanced defense systems. Collaborate with integrated teams to design and implement comprehensive test plans throughout a weapon system's lifecycle, ensuring top-n...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $120K *

Partner with us to elevate client success through expert cybersecurity solutions. As a Senior Sales Engineer, you lead technical engagements, support sales processes, and forge strong relationships wi...

Kanata, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$124K - $165K *

Transform customer experiences by partnering with sales teams to solve complex business problems. As a solution expert, navigate mid-market accounts and showcase how Atlassian products elevate busines...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $214K *

Join a team that's redefining enterprise software solutions. Drive technical sales cycles, build strategic relationships, and deliver impactful presentations to executives and technical audiences whil...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Collaborate with customers as a technical expert to drive ServiceNow Risk & Resilience solutions. Enhance client satisfaction by configuring systems and advising on best practices while delivering suc...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $140K *

Pioneer in systems engineering to optimize naval aviation designs and capabilities. Engage in integrated design assessments, technical documentation, risk mitigation, and process improvements to ensur...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$90K - $130K *

Transform government IT infrastructure by leveraging cloud and hybrid solutions. Collaborate with US Federal agencies to drive sales and enhance monitoring capabilities, while maintaining strong relat...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$175K - $205K *

Engineer and optimize cloud-based infrastructures, implementing CI/CD pipelines and architecting Infrastructure as Code using Terraform to streamline software delivery and enhance developer productivi...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$90K - $120K *

Reimagine customer engagement by driving collaboration and innovation in supplier solutions. Leverage cross-functional expertise to expand market presence, enhance technical offerings, and deliver str...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$101K - $232K *

Join a team that's shaping the future of technology sales by driving new account acquisition in the SME market. This role requires a dynamic, self-motivated professional to achieve sales goals while c...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $205K *

Join a team that architects cutting-edge cloud infrastructures, streamlining deployment processes and enhancing CI/CD pipelines, ensuring effective collaboration between development and operations to...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$104K - $166K *

Optimize the integration of fiber and IP-based circuits in modernizing legacy systems. Collaborate with key stakeholders to ensure successful execution of technical initiatives that enhance reliabilit...

4 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$202K - $250K *

Optimize systems engineering processes across all project phases, providing technical guidance, ensuring quality deliverables, and collaborating with stakeholders to address engineering challenges and...

2 weeks ago

  •   15+ years exp.  •   Aerospace & Defense

$90K - $120K *

Lead the charge in designing and optimizing complex network systems. This role demands overseeing infrastructure updates, managing communication protocols, and ensuring top-tier performance and securi...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$163K - $253K *

Lead the charge in driving customer engagement for DRAM solutions, focusing on technical management and collaboration to enhance Samsung's product design-in process. Build critical relationships and p...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$192K - $278K *

Innovate and lead intricate technical projects, partnering with stakeholders to shape strategic direction, manage risks, and ensure seamless communication across diverse teams in a dynamic, global env...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$109K - $163K *

Engage with enterprise accounts to provide innovative software solutions. Use a consultative approach to identify opportunities and collaborate with teams. Drive growth through relationship-building a...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $153K *

Engineer resilient network infrastructures that integrate complex systems, ensuring seamless operation from design to maintenance. Support critical operations with innovative solutions while balancing...

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Deliver advanced technical support for MFT application, resolving complex customer issues while ensuring satisfaction. Collaborate across teams to enhance product solutions and maintain high service l...

4 days ago

  •   5 - 7 years exp.  •   Technical Services

$170K - $243K *

Unlock strategic opportunities as a Principal Specialist Sales Engineer, expertly translating complex customer needs in Data Security for SLED and Healthcare sectors while collaborating with sales tea...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $210K *

Take ownership of system designs and transitions for complex projects. Collaborate with cross-functional teams to deliver exceptional engineering solutions that enhance national security using advance...

6 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$160K - $210K *

Lead advanced systems engineering for complex DoD programs, translating customer needs into innovative technical solutions, while evolving systems with cutting-edge technology to enhance national secu...

6 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$75K - $95K *

Support health data standards by designing, developing, and maintaining application systems. Collaborate with teams to enhance system performance and ensure alignment with operational needs, all while...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$153K - $207K *

Lead the transformation of cloud solutions by bridging technical and business needs. Collaborate with stakeholders to deliver high-impact AWS projects, ensuring alignment with customer goals through i...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Technical Services

$220K - $260K *

Accelerate progress at the forefront of cybersecurity by collaborating with Account Executives to deliver tailored solutions that protect enterprises, ensuring customers recognize the strategic value...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.