Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$90K - $110K *
Unlock your potential by leading the resolution of complex production issues. Ensure system stability through cross-team collaboration and technical expertise, driving innovations across platforms and...
Reposted 6 days ago
$80K - $95K *
Join a dynamic team to ensure software excellence through rigorous IV&V processes, focusing on readiness reporting systems and enhancing the functionality of naval operations with innovative testing m...
2 weeks ago
Inside Sales Engineer - Remote
$71K - $132K *
Engage with customers to drive sales success by qualifying leads, promoting solutions, and maintaining strong relationships. Collaborate across teams to meet revenue targets while ensuring high custom...
Reposted 5 days ago
$80K - $95K *
Lead the charge in cross-organizational coordination of Ship Change Documents (SCDs) to enhance Combat Systems readiness for in-service aircraft carriers. Drive effective communication, integration, a...
2 weeks ago
$80K - $95K *
Unlock your potential as you support critical operational tasks and incident resolutions for naval logistics systems, utilizing your expertise in software maintenance and lifecycle management to enhan...
2 weeks ago
Software Engineer 1 (AWF - 078)
$80K - $95K *
Advance your career by contributing to cutting-edge software solutions. Leverage your skills in AWS, Java, and Python while working closely with engineers in an agile environment to deliver innovative...
2 weeks ago
Account Executive, Expansion - Enterprise
$100K - $120K *
Unlock potential by driving client success through account expansion and upselling. Build and maintain strong relationships while collaborating with service delivery to achieve sales goals and deliver...
1 week ago
User Engagement Systems Engineer
$110K - $130K *
Contribute to user engagement by documenting usability feedback and fostering stakeholder relationships. Drive product planning and communication to enhance system capabilities and support agile devel...
2 weeks ago
$200K - $260K *
Help us build strategic technical partnerships with key stakeholders to achieve sales success. Leverage your expertise in systems engineering to drive customer engagement and enhance pre-sales support...
2 days ago
$200K - $260K *
Transform the future of cloud solutions by engaging with technical stakeholders, building partnerships, and driving pre-sales success in the strategic hyperscaler market to achieve targeted sales goal...
3 days ago
$200K - $240K *
Unlock potential by collaborating with enterprise leaders to design comprehensive cybersecurity solutions. This role requires expertise in networking and security to guide clients through modern trans...
6 days ago
Senior Solutions Engineer, Strategic
$200K - $240K *
The Senior Sales Engineer will play a crucial role in enhancing the effectiveness and productivity of the Sales Team by partnering with Strategic Account Executives for product demonstrations and cust...
Reposted 4 weeks ago
Sales Engineer, West (Denver OR Phoenix)
$175K - $200K *
Transform your career as you lead tech-driven sales initiatives, drive security solutions for Fortune 500 clients, and ensure exceptional customer satisfaction while collaborating with sales teams acr...
Reposted 1 week ago
Mid ServiceNow ITSM Process Systems Engineer
$80K - $95K *
Elevate IT service management by optimizing processes on the ServiceNow platform. This role combines business needs with technical specifications, driving efficiency and ensuring compliance with ITIL...
3 weeks ago
Systems Engineer - VeloCloud SD-WAN/SD-Branch (MSP/SP), USA Remote
$120K - $145K *
Unlock potential by joining a collaborative team that empowers MSP/SP partners to design, sell, and operationalize cutting-edge SD-WAN solutions. Leverage your technical expertise to build lasting rel...
2 days ago
Systems Engineer - VeloCloud SD-WAN/SD-Branch (MSP/SP), USA Remote
$120K - $145K *
Lead strategic technical relationships with MSP/SP partners, driving innovation and operational excellence in SD-WAN & SD-Branch services. Collaborate across teams to enable growth and create differen...
3 weeks ago
$100K - $120K *
Accelerate defense capabilities by leveraging your expertise as a Sr. Network Engineer. Support vital network systems for the IAMD program to enhance air and missile defense, ensuring high availabilit...
3 weeks ago
$119K - $162K *
Engage key enterprise accounts and leverage channel partners to drive significant revenue growth. Lead strategic initiatives in a high-impact territory, ensuring customer satisfaction and retention wh...
1 week ago
$95K - $115K *
Elevate your career by providing advanced technical solutions to complex operational issues, ensuring optimal performance of infrastructure, software, and databases while delivering exceptional custom...
3 weeks ago
Senior Enterprise Consulting Sales Executive
$125K - $150K *
Unlock potential by building a new enterprise pipeline and driving IT consulting sales through executive relationships. Own the entire sales cycle, engage in AI transformation discussions, and deliver...
2 weeks ago
Sales Engineer - Southeast (Atlanta, Georgia)
$95K - $115K *
Elevate customer engagement by acting as the technical lead in pre-sales, solution design, and collaboration with partners to address identity and access challenges for enterprise clients in diverse s...
Reposted 3 weeks ago
$175K - $205K *
Elevate your career by leading systems engineering efforts to integrate commercial space capabilities within defense operations, ensuring mission alignment and supporting innovative aerospace technolo...
1 week ago
SRE Software Systems Engineer IV
$120K - $145K *
Transform platform reliability and efficiency as a key member of a global team enhancing data operations using AI and automated solutions. Optimize cloud services to deliver scalable, high-impact resu...
2 weeks ago
SRE Software Systems Engineer IV
$120K - $145K *
Transform data operations by driving cloud efficiency and platform reliability. Lead the implementation of automation and advanced technologies, ensuring mission-critical applications run seamlessly w...
2 weeks ago
$93K - $124K *
Engage your skills as a Field Technician III, leading advanced testing and maintenance of electrical systems while ensuring safety compliance. Collaborate with engineers, mentor junior technicians, an...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.