Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$90K - $110K *

Unlock your potential by leading the resolution of complex production issues. Ensure system stability through cross-team collaboration and technical expertise, driving innovations across platforms and...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Join a dynamic team to ensure software excellence through rigorous IV&V processes, focusing on readiness reporting systems and enhancing the functionality of naval operations with innovative testing m...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$71K - $132K *

Engage with customers to drive sales success by qualifying leads, promoting solutions, and maintaining strong relationships. Collaborate across teams to meet revenue targets while ensuring high custom...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Lead the charge in cross-organizational coordination of Ship Change Documents (SCDs) to enhance Combat Systems readiness for in-service aircraft carriers. Drive effective communication, integration, a...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Unlock your potential as you support critical operational tasks and incident resolutions for naval logistics systems, utilizing your expertise in software maintenance and lifecycle management to enhan...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$80K - $95K *

Advance your career by contributing to cutting-edge software solutions. Leverage your skills in AWS, Java, and Python while working closely with engineers in an agile environment to deliver innovative...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Unlock potential by driving client success through account expansion and upselling. Build and maintain strong relationships while collaborating with service delivery to achieve sales goals and deliver...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Contribute to user engagement by documenting usability feedback and fostering stakeholder relationships. Drive product planning and communication to enhance system capabilities and support agile devel...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$200K - $260K *

Help us build strategic technical partnerships with key stakeholders to achieve sales success. Leverage your expertise in systems engineering to drive customer engagement and enhance pre-sales support...

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $260K *

Transform the future of cloud solutions by engaging with technical stakeholders, building partnerships, and driving pre-sales success in the strategic hyperscaler market to achieve targeted sales goal...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $240K *

Unlock potential by collaborating with enterprise leaders to design comprehensive cybersecurity solutions. This role requires expertise in networking and security to guide clients through modern trans...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $240K *

The Senior Sales Engineer will play a crucial role in enhancing the effectiveness and productivity of the Sales Team by partnering with Strategic Account Executives for product demonstrations and cust...

US-AnywhereRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $200K *

Transform your career as you lead tech-driven sales initiatives, drive security solutions for Fortune 500 clients, and ensure exceptional customer satisfaction while collaborating with sales teams acr...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Elevate IT service management by optimizing processes on the ServiceNow platform. This role combines business needs with technical specifications, driving efficiency and ensuring compliance with ITIL...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Unlock potential by joining a collaborative team that empowers MSP/SP partners to design, sell, and operationalize cutting-edge SD-WAN solutions. Leverage your technical expertise to build lasting rel...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$120K - $145K *

Lead strategic technical relationships with MSP/SP partners, driving innovation and operational excellence in SD-WAN & SD-Branch services. Collaborate across teams to enable growth and create differen...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Accelerate defense capabilities by leveraging your expertise as a Sr. Network Engineer. Support vital network systems for the IAMD program to enhance air and missile defense, ensuring high availabilit...

3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$119K - $162K *

Engage key enterprise accounts and leverage channel partners to drive significant revenue growth. Lead strategic initiatives in a high-impact territory, ensuring customer satisfaction and retention wh...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Elevate your career by providing advanced technical solutions to complex operational issues, ensuring optimal performance of infrastructure, software, and databases while delivering exceptional custom...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Unlock potential by building a new enterprise pipeline and driving IT consulting sales through executive relationships. Own the entire sales cycle, engage in AI transformation discussions, and deliver...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Elevate customer engagement by acting as the technical lead in pre-sales, solution design, and collaboration with partners to address identity and access challenges for enterprise clients in diverse s...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $205K *

Elevate your career by leading systems engineering efforts to integrate commercial space capabilities within defense operations, ensuring mission alignment and supporting innovative aerospace technolo...

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $145K *

Transform platform reliability and efficiency as a key member of a global team enhancing data operations using AI and automated solutions. Optimize cloud services to deliver scalable, high-impact resu...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Transform data operations by driving cloud efficiency and platform reliability. Lead the implementation of automation and advanced technologies, ensuring mission-critical applications run seamlessly w...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$93K - $124K *

Engage your skills as a Field Technician III, leading advanced testing and maintenance of electrical systems while ensuring safety compliance. Collaborate with engineers, mentor junior technicians, an...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.