Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
$100K - $130K *
Drive test evaluation strategies for advanced defense systems. Collaborate with integrated teams to design and implement comprehensive test plans throughout a weapon system's lifecycle, ensuring top-n...
3 weeks ago
Sales Engineer - Eastern Canada
$90K - $120K *
Partner with us to elevate client success through expert cybersecurity solutions. As a Senior Sales Engineer, you lead technical engagements, support sales processes, and forge strong relationships wi...
3 weeks ago
Solutions Engineer, Mid Market
$124K - $165K *
Transform customer experiences by partnering with sales teams to solve complex business problems. As a solution expert, navigate mid-market accounts and showcase how Atlassian products elevate busines...
1 week ago
$170K - $214K *
Join a team that's redefining enterprise software solutions. Drive technical sales cycles, build strategic relationships, and deliver impactful presentations to executives and technical audiences whil...
3 weeks ago
Senior Principal Technology Consultant-ServiceNow
$120K - $150K *
Collaborate with customers as a technical expert to drive ServiceNow Risk & Resilience solutions. Enhance client satisfaction by configuring systems and advising on best practices while delivering suc...
Yesterday
$95K - $140K *
Pioneer in systems engineering to optimize naval aviation designs and capabilities. Engage in integrated design assessments, technical documentation, risk mitigation, and process improvements to ensur...
3 weeks ago
Account Executive, Public Sector, Army
$90K - $130K *
Transform government IT infrastructure by leveraging cloud and hybrid solutions. Collaborate with US Federal agencies to drive sales and enhance monitoring capabilities, while maintaining strong relat...
Reposted 1 week ago
$175K - $205K *
Engineer and optimize cloud-based infrastructures, implementing CI/CD pipelines and architecting Infrastructure as Code using Terraform to streamline software delivery and enhance developer productivi...
3 weeks ago
$90K - $120K *
Reimagine customer engagement by driving collaboration and innovation in supplier solutions. Leverage cross-functional expertise to expand market presence, enhance technical offerings, and deliver str...
3 weeks ago
Account Executive - Enterprise (Toronto)
$101K - $232K *
Join a team that's shaping the future of technology sales by driving new account acquisition in the SME market. This role requires a dynamic, self-motivated professional to achieve sales goals while c...
3 weeks ago
$175K - $205K *
Join a team that architects cutting-edge cloud infrastructures, streamlining deployment processes and enhancing CI/CD pipelines, ensuring effective collaboration between development and operations to...
3 weeks ago
Systems Integration Engineer (Telecom) - Senior
$104K - $166K *
Optimize the integration of fiber and IP-based circuits in modernizing legacy systems. Collaborate with key stakeholders to ensure successful execution of technical initiatives that enhance reliabilit...
4 weeks ago
$202K - $250K *
Optimize systems engineering processes across all project phases, providing technical guidance, ensuring quality deliverables, and collaborating with stakeholders to address engineering challenges and...
2 weeks ago
$90K - $120K *
Lead the charge in designing and optimizing complex network systems. This role demands overseeing infrastructure updates, managing communication protocols, and ensuring top-tier performance and securi...
2 weeks ago
Technical Account Manager, DRAM Business Enablement
$163K - $253K *
Lead the charge in driving customer engagement for DRAM solutions, focusing on technical management and collaboration to enhance Samsung's product design-in process. Build critical relationships and p...
3 weeks ago
Senior Technical Account Manager, Customer Network Solutions
$192K - $278K *
Innovate and lead intricate technical projects, partnering with stakeholders to shape strategic direction, manage risks, and ensure seamless communication across diverse teams in a dynamic, global env...
3 weeks ago
Account Executive, Enterprise Content Services
$109K - $163K *
Engage with enterprise accounts to provide innovative software solutions. Use a consultative approach to identify opportunities and collaborate with teams. Drive growth through relationship-building a...
1 week ago
$108K - $153K *
Engineer resilient network infrastructures that integrate complex systems, ensuring seamless operation from design to maintenance. Support critical operations with innovative solutions while balancing...
Reposted today
Senior Customer Tech Support Engineer II
$90K - $120K *
Deliver advanced technical support for MFT application, resolving complex customer issues while ensuring satisfaction. Collaborate across teams to enhance product solutions and maintain high service l...
4 days ago
Principal Specialist Sales Engineer - Data Security, SLED/Healthcare
$170K - $243K *
Unlock strategic opportunities as a Principal Specialist Sales Engineer, expertly translating complex customer needs in Data Security for SLED and Healthcare sectors while collaborating with sales tea...
3 weeks ago
$160K - $210K *
Take ownership of system designs and transitions for complex projects. Collaborate with cross-functional teams to deliver exceptional engineering solutions that enhance national security using advance...
6 days ago
$160K - $210K *
Lead advanced systems engineering for complex DoD programs, translating customer needs into innovative technical solutions, while evolving systems with cutting-edge technology to enhance national secu...
6 days ago
$75K - $95K *
Support health data standards by designing, developing, and maintaining application systems. Collaborate with teams to enhance system performance and ensure alignment with operational needs, all while...
2 weeks ago
$153K - $207K *
Lead the transformation of cloud solutions by bridging technical and business needs. Collaborate with stakeholders to deliver high-impact AWS projects, ensuring alignment with customer goals through i...
Reposted 3 days ago
$220K - $260K *
Accelerate progress at the forefront of cybersecurity by collaborating with Account Executives to deliver tailored solutions that protect enterprises, ensuring customers recognize the strategic value...
Today
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.