Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Specialty Sales Account Executive - Data Security SLED/Healthcare
$122K - $175K *
Engage with customers and partners to drive sales for Data Protection solutions, enhancing our portfolio in DLP and CASB. Collaborate closely with sales teams and contribute to strategic account plann...
3 weeks ago
$120K - $160K *
Join a team committed to redefining enterprise IT by driving new business growth while transforming how organizations utilize technology to enhance productivity and employee experiences across the Nor...
3 weeks ago
$90K - $130K *
Join a team that's committed to ensuring client success through expert guidance and solution delivery. As the primary liaison, you'll facilitate smooth implementation and strategically align technolog...
2 weeks ago
$90K - $120K *
Transform operational efficiencies by leading cross-functional teams and driving strategic initiatives. Collaborate with stakeholders to enhance processes, utilize analytics to inform decisions, and f...
Reposted 6 days ago
Account Executive, Public Safety - Los Angeles/Santa Barbara/Ventura Counties
$65K - $118K *
Champion sales initiatives by generating opportunities and fostering relationships to exceed targets while enhancing customer satisfaction and engagement through effective issue resolution and continu...
Reposted 4 days ago
$150K - $225K *
Lead mission critical operations and provide commissioning oversight for data center projects, ensuring efficiency and quality standards are met while mentoring teams and fostering internal expertise...
2 weeks ago
Senior Enablement Operations Manager
$149K - $185K *
Join a team that's enhancing sales enablement by optimizing tools, processes, and workflows. Drive adoption and improve deal execution while collaborating across functions to ensure success in a fast...
4 days ago
Lead L3 Support Engineer- Imaging
$123K - $184K *
Join a team that provides advanced technical leadership for a critical Cloud PACS application, focusing on resolving complex issues, enhancing application stability, and leading software development i...
3 weeks ago
Sr. Product Operations Manager, Falcon Complete (Remote)
$125K - $180K *
Manage product integration and optimize operations through collaboration with teams and strategic initiatives. Lead projects to enhance system functionality and improve operational efficiency in align...
6 days ago
Senior Technical Customer Success Manager
$147K - $175K *
Unlock potential by serving as a trusted advisor for strategic customers, driving post-sales relationships, translating goals into actionable strategies, and enhancing customer lifecycle programs to b...
2 weeks ago
$90K - $130K *
Join a dynamic team as you manage key Telco accounts, forge C-level relationships, and drive strategic sales plans to exceed revenue targets in a fast-paced environment...
6 days ago
$160K - $213K *
Deliver innovative cloud solutions by architecting, securing, and managing Azure infrastructure for mission-critical applications, ensuring high availability and compliance while leading teams through...
1 week ago
Enterprise Sales Engineer - FED
$118K - $157K *
Unlock technical expertise in sales to elevate customer engagement and drive success through product demonstrations, evaluations, and competitive insight, while liaising with both clients and product...
Reposted 2 weeks ago
$90K - $120K *
Champion the proposal development process, leading teams to deliver compelling, compliant responses for federal solicitations, while enhancing best practices and mentoring junior staff in a dynamic, r...
4 weeks ago
Senior DBA Engineer - Fuze Care Services
$125K - $157K *
Build a robust AWS database strategy by leading the migration from SQL Server on EC2 to RDS. Upskill a dedicated team, optimize costs, and ensure compliance for critical healthcare applications servin...
6 days ago
$80K - $120K *
Engage with high-value customers by driving adoption, value realization, and retention. Mentor junior team members while collaborating cross-functionally to shape success strategies and enhance overal...
2 weeks ago
$103K - $181K *
Lead the charge in analyzing military C2 processes while enhancing software interfaces. Collaborate with engineers and deliver effective training to users. Engage across multiple projects, thriving in...
1 week ago
$75K - $90K *
Unlock potential by improving digital marketing infrastructure through effective automation, campaign execution, and technology integration. Collaborate across teams to optimize performance and lead m...
Reposted 2 weeks ago
$85K - $110K *
Drive innovative solutions by deploying cutting-edge technologies, configuring, and maintaining operating systems. Collaborate in a secure environment to enhance system performance and support user ne...
Reposted 1 week ago
Principal Software Engineer - Remote
$134K - $230K *
Empower innovation by leading architectural design and development for scalable, data-driven solutions. Collaborate with cross-functional teams to enhance engineering practices and produce high-qualit...
Reposted 1 week ago
$160K - $170K *
Partner with us to lead test planning and execution for a critical biometric program. Oversee defect management and reporting while collaborating with cross-functional teams to ensure quality and comp...
1 week ago
Security Engineer - Email Security
$72K - $158K *
Join a team that's enhancing Email Security solutions across a large enterprise. Collaborate closely with developers and security professionals, ensuring seamless email functionality and support while...
Yesterday
Sr. Principal Customer Success Manager - NYC
$124K - $171K *
Lead customer success initiatives by fostering executive-level relationships, guiding digital transformation, and driving product adoption. Collaborate cross-functionally to ensure customer satisfacti...
5 days ago
Network Engineer - Meraki CMSS Required (Remote)
$80K - $110K *
Empower success by deploying top-tier networking solutions and exceptional customer service. Drive innovative solutions, manage enterprise networks, and lead installations while collaborating with tea...
Yesterday
$132K - $165K *
Join a team that's transforming the way data powers innovation. As a key member, you'll optimize and manage SQL Server and document databases, ensuring performance, security, and collaboration with so...
6 days ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.