Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$122K - $175K *

Engage with customers and partners to drive sales for Data Protection solutions, enhancing our portfolio in DLP and CASB. Collaborate closely with sales teams and contribute to strategic account plann...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $160K *

Join a team committed to redefining enterprise IT by driving new business growth while transforming how organizations utilize technology to enhance productivity and employee experiences across the Nor...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Join a team that's committed to ensuring client success through expert guidance and solution delivery. As the primary liaison, you'll facilitate smooth implementation and strategically align technolog...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Transform operational efficiencies by leading cross-functional teams and driving strategic initiatives. Collaborate with stakeholders to enhance processes, utilize analytics to inform decisions, and f...

US-AnywhereRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Healthcare

$65K - $118K *

Champion sales initiatives by generating opportunities and fostering relationships to exceed targets while enhancing customer satisfaction and engagement through effective issue resolution and continu...

US-AnywhereRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$150K - $225K *

Lead mission critical operations and provide commissioning oversight for data center projects, ensuring efficiency and quality standards are met while mentoring teams and fostering internal expertise...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$149K - $185K *

Join a team that's enhancing sales enablement by optimizing tools, processes, and workflows. Drive adoption and improve deal execution while collaborating across functions to ensure success in a fast...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$123K - $184K *

Join a team that provides advanced technical leadership for a critical Cloud PACS application, focusing on resolving complex issues, enhancing application stability, and leading software development i...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $180K *

Manage product integration and optimize operations through collaboration with teams and strategic initiatives. Lead projects to enhance system functionality and improve operational efficiency in align...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$147K - $175K *

Unlock potential by serving as a trusted advisor for strategic customers, driving post-sales relationships, translating goals into actionable strategies, and enhancing customer lifecycle programs to b...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Join a dynamic team as you manage key Telco accounts, forge C-level relationships, and drive strategic sales plans to exceed revenue targets in a fast-paced environment...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$160K - $213K *

Deliver innovative cloud solutions by architecting, securing, and managing Azure infrastructure for mission-critical applications, ensuring high availability and compliance while leading teams through...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$118K - $157K *

Unlock technical expertise in sales to elevate customer engagement and drive success through product demonstrations, evaluations, and competitive insight, while liaising with both clients and product...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Champion the proposal development process, leading teams to deliver compelling, compliant responses for federal solicitations, while enhancing best practices and mentoring junior staff in a dynamic, r...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $157K *

Build a robust AWS database strategy by leading the migration from SQL Server on EC2 to RDS. Upskill a dedicated team, optimize costs, and ensure compliance for critical healthcare applications servin...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $120K *

Engage with high-value customers by driving adoption, value realization, and retention. Mentor junior team members while collaborating cross-functionally to shape success strategies and enhance overal...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$103K - $181K *

Lead the charge in analyzing military C2 processes while enhancing software interfaces. Collaborate with engineers and deliver effective training to users. Engage across multiple projects, thriving in...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$75K - $90K *

Unlock potential by improving digital marketing infrastructure through effective automation, campaign execution, and technology integration. Collaborate across teams to optimize performance and lead m...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $110K *

Drive innovative solutions by deploying cutting-edge technologies, configuring, and maintaining operating systems. Collaborate in a secure environment to enhance system performance and support user ne...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$134K - $230K *

Empower innovation by leading architectural design and development for scalable, data-driven solutions. Collaborate with cross-functional teams to enhance engineering practices and produce high-qualit...

US-AnywhereRemote

Reposted 1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$160K - $170K *

Partner with us to lead test planning and execution for a critical biometric program. Oversee defect management and reporting while collaborating with cross-functional teams to ensure quality and comp...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$72K - $158K *

Join a team that's enhancing Email Security solutions across a large enterprise. Collaborate closely with developers and security professionals, ensuring seamless email functionality and support while...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$124K - $171K *

Lead customer success initiatives by fostering executive-level relationships, guiding digital transformation, and driving product adoption. Collaborate cross-functionally to ensure customer satisfacti...

US-AnywhereRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $110K *

Empower success by deploying top-tier networking solutions and exceptional customer service. Drive innovative solutions, manage enterprise networks, and lead installations while collaborating with tea...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$132K - $165K *

Join a team that's transforming the way data powers innovation. As a key member, you'll optimize and manage SQL Server and document databases, ensuring performance, security, and collaboration with so...

US-AnywhereRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.