Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Sr Program Manager – Government Transformation
$100K - $185K *
Shape the future of government service transformation by leading complex, cross-functional programs, driving accountability, and delivering exceptional results through strategic governance and clear c...
1 week ago
Account Executive - Splunk Commercial (Remote, Kansas)
$138K - $188K *
Partner with us to drive revenue growth by establishing strategic plans, engaging customers, and delivering impactful sales outcomes. This role invites dynamic sales professionals to influence success...
3 weeks ago
Presales Solutions Engineer - Network
$120K - $230K *
Help us shape the future of network solutions by collaborating with teams to deliver tailored infrastructure strategies, engage with clients, and build partnerships that enhance business outcomes acro...
Yesterday
Senior Customer Success Manager
$145K - $175K *
Engage with customers to drive successful AI platform adoption, focusing on value realization, retention, and growth. Collaborate across teams to ensure clients leverage intelligent workflows for opti...
4 weeks ago
Senior Manager, Sales Engineering - US Public Sector
$179K - $251K *
Lead the charge in shaping the Sales Engineering team for the US Public Sector, driving technical excellence and strategic growth while supporting key government accounts in cybersecurity and threat i...
3 weeks ago
Senior Manager, Solutions Architecture - Data & AI
$120K - $145K *
Engage with clients to design and architect transformative data and AI solutions. Leverage expertise to bridge pre-sales strategy and project delivery, ensuring technical soundness and strategic align...
Reposted 2 weeks ago
Global Marketing Campaign Lead - Financial Services and Insurance
$110K - $130K *
Grow integrated marketing campaigns in financial services to drive awareness, engagement, and revenue. Lead cross-functional strategy and execution, leveraging insights and technology to optimize perf...
Today
Global Marketing Campaign Lead - Financial Services and Insurance
$110K - $130K *
Transform financial services marketing campaigns by strategizing integrated initiatives that boost awareness, engagement, and revenue impact across global markets, leveraging data-driven insights and...
Today
$120K - $150K *
Drive strategic growth by owning high-value enterprise accounts and leading complex sales cycles. Collaborate with executives to craft impactful business cases, ensuring successful deployment and fost...
Reposted 3 weeks ago
Account Executive, Mid Market Canada
$99K - $130K *
Manage a diverse portfolio of mid-market accounts, driving growth through strategic sales and cross-functional collaboration while enhancing customer engagement and achieving quarterly revenue targets...
Reposted 6 days ago
FEDERAL AWS SECURITY, ATO AND CLOUD-OPERATIONS ENGINEER - Remote
$120K - $145K *
Unlock secure cloud operations by safeguarding AWS systems in a federal environment while ensuring compliance with NIST, CUI, and FedRAMP standards. Collaborate on security plans and implement best pr...
3 days ago
$110K - $130K *
Empower your career by building strategic relationships and driving solutions that address critical business challenges in the financial services industry. Leverage your expertise to maintain client s...
Today
$110K - $130K *
Develop robust security strategies for a multi-tenant platform by integrating security practices into product lifecycles, enhancing application and cloud security, and driving incident response for se...
2 weeks ago
Sr Enterprise Account Exec, Cybersecurity (SLED)
$150K - $180K *
Lead the charge in driving new business revenue through strategic sales initiatives. Collaborate with C-level executives and a virtual team to create tailored solutions and build lasting relationships...
1 week ago
$125K - $150K *
Drive product strategy and vision for SaaS identity security solutions, focusing on endpoint privilege management. Collaborate with cross-functional teams to deliver customer-centric features that enh...
3 weeks ago
$110K - $130K *
Accelerate customer success by managing complex projects, influencing stakeholders, and ensuring seamless implementation of products. Collaborate across teams to enhance delivery processes and client...
4 weeks ago
$90K - $110K *
Elevate your career by designing and building AI-driven operational solutions, ensuring system reliability and performance in a dynamic engineering environment. Collaborate across teams, manage produc...
2 weeks ago
Principal Product Manager - Wireless
$165K - $190K *
Lead the charge in shaping the future of mission-critical wireless services, driving product strategy, development, and market growth. Partner across various teams to deliver reliable solutions that e...
3 weeks ago
Senior Director, Client Accounts - AI Data Foundry
$160K - $190K *
Lead and inspire a high-performing team to build strategic client partnerships, driving growth in AI training data projects. Combine client engagement with data annotation expertise to elevate client...
Reposted 1 week ago
Regional Director - SLED Southeast
$168K - $240K *
Lead and empower a Southeast SLED team to achieve sales excellence, coaching members to maximize their potential while implementing effective territory planning and resource allocation strategies...
1 week ago
Senior Sales Engineer - Dallas
$145K - $155K *
Lead the charge in transforming sales processes by leveraging your technical expertise and experience in security and cloud services. Collaborate with diverse teams to drive new business initiatives a...
Reposted 3 weeks ago
Senior SaaS Solutions Architect (Post Sales Implementation)
$120K - $145K *
Transform client interactions by architecting tailored conversational AI workflows. Spearhead end-to-end deployment processes, ensuring seamless integrations and effective stakeholder collaboration to...
2 weeks ago
ServiceNow OT Security Engineer (Remote)
$104K - $122K *
Pioneer integrated security solutions by designing and automating enterprise vulnerability management across IT and OT environments. Collaborate with cross-functional teams to enhance operational effi...
Yesterday
Sr Enterprise Account Exec, Cybersecurity (SLED)
$127K - $209K *
Shape new business revenue through strategic sales initiatives and client relationships. Utilize extensive experience to advise C-suite executives and drive success across collaborative teams in a dyn...
3 weeks ago
Principle Cybersecurity Analyst - Remote
$112K - $193K *
Lead the charge in deploying and integrating advanced threat intelligence capabilities to optimize the cybersecurity ecosystem, enhancing detection and response workflows while collaborating with dive...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.