Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.
A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.
Senior Client Delivery Manager - Revenue Cycle (REMOTE)
$100K - $120K *
Drive operational excellence as a trusted advisor, managing high-impact client accounts to translate complex data into strategic insights, guiding executive decision-making, and fostering client relat...
Today
$95K - $115K *
Oversee the Agile Release Train operations, facilitating PI Planning and cross-team ceremonies to ensure timely delivery of business value while managing dependencies and promoting continuous improvem...
1 week ago
$95K - $115K *
Lead the charge in orchestrating Agile Release Train (ART) operations, synchronizing cross-functional teams to ensure effective PI Planning, continuous improvement, and predictable delivery of busines...
1 week ago
Account Executive | Large Enterprise | St. Louis
$101K - $140K *
Tackle client growth and retention as you build strategic relationships with C-Level executives. Manage a territory of large enterprises to deliver value and exceed sales targets with a focus on high...
Reposted 3 weeks ago
Sales Enablement Manager - Revenue Cycle (REMOTE)
$100K - $120K *
Lead the charge in empowering a commercial team to drive sales excellence through effective onboarding, certification, and enablement tools while leveraging AI for enhanced content delivery and measur...
3 weeks ago
$110K - $130K *
Champion the technical sales process from demos to closing, collaborating with sales teams to engage technical buyers. Build impactful demo environments and manage proof-of-concept engagements to driv...
3 weeks ago
Sr. Customer Engagement Marketing Manager (US)
$130K - $144K *
Drive customer engagement strategies to enhance online user experiences and empower communities. Collaborate across teams to advocate best practices and leverage insights for optimal marketing perform...
3 weeks ago
Identity and Access Management Lead
$126K - $189K *
Shape the future of Identity and Access Management by leading initiatives in access governance, zero trust implementation, and compliance to enhance security across complex environments and ensure eff...
Today
$130K - $201K *
Drive growth in the intelligence community by managing services, fostering partnerships, and leading strategic initiatives across teams to enhance client relationships and achieve revenue targets at a...
1 week ago
$95K - $115K *
Champion transformative customer enablement strategies through innovative, scalable education programs and personalized learning experiences that drive adoption and maximize value derived from the pla...
3 weeks ago
Account Executive, Commercial Sales [New Logo]
$200K - $230K *
Accelerate progress at a leading firm by driving sales strategies that enhance revenue enablement solutions for commercial accounts. Manage complex sales cycles, engage with C-level executives, and en...
Reposted 2 days ago
$100K - $115K *
Transform customer relationships by owning outcomes and being their dedicated point of contact. Lead onboarding, project execution, and strategic engagement to ensure satisfaction and retention in a d...
4 weeks ago
$150K - $180K + $50K bonus *
They’re seeking a motivated and experienced Sales Executive to join our growing team. In this role, you will be responsible for identifying new business opportunities, nurturing client relationships...
3 weeks ago
Enterprise Account Executive - Remote, US
$125K - $150K *
Accelerate growth in the enterprise market by driving sales and relationships. Collaborate with cross-functional teams to penetrate large accounts, manage complex negotiations, and shape go-to-market...
3 weeks ago
Account Executive - Splunk - Air Force
$304K - $384K *
Accelerate your career by driving impactful federal cybersecurity initiatives. Collaborate with cross-functional teams, engage key stakeholders, and unlock new market opportunities to fortify the secu...
4 weeks ago
$150K - $180K *
Lead revenue growth initiatives in North America, collaborating closely with executive leadership to drive strategic account engagement and achieve enterprise sales targets while fostering a high-perf...
3 weeks ago
Staff Product Manager, OpenTelemetry | US | Remote
$208K - $250K *
Transform the customer experience by leading the OpenTelemetry journey, creating cohesive strategies for seamless telemetry integration and ensuring product success through effective cross-functional...
Yesterday
$86K - $138K *
Join a team that's committed to delivering seamless network connectivity services. You'll configure devices, troubleshoot issues, and proactively enhance processes in a remote, collaborative environme...
1 week ago
Sr. Principal Product Engineer - Cloud and Hyperscale platforms
$132K - $238K *
Unlock potential by driving technical direction for cutting-edge AI/ML products, collaborating with teams to meet high standards in manufacturing, and ensuring successful customer product introduction...
Reposted 3 weeks ago
$110K - $130K *
Drive sales success by engaging high-level decision-makers, develop new opportunities, and manage the full sales cycle in a dynamic environment. Leverage B2B expertise and a strong prospecting approac...
3 weeks ago
Senior Enterprise Account Executive
$110K - $150K *
Champion the growth of a North American revenue engine, driving new customer acquisition and strategic sales. Lead market establishment and foster executive relationships to support SAP customers on t...
3 weeks ago
Engineer II, Software Assurance, Product Security (Remote)
$100K - $145K *
Engage in securing open-source software by assessing risks and implementing robust security controls, ensuring safe supply chain integrity while collaborating across teams to enhance security initiati...
5 days ago
Field Service Engineer- C-sUAS
$75K - $95K *
Drive mission readiness by providing expert IT and networking support across CONUS and OCONUS sites, ensuring seamless system integration and operational performance in dynamic environments. Hands-on...
1 month ago
Sr. Delivery Manager (Gemini Enterprise Specialist)
$150K - $180K *
Transform your career by leading innovative ML and AI projects, leveraging your expertise in Google Cloud's Generative AI ecosystem. Drive strategic initiatives and ensure successful delivery of enter...
3 weeks ago
$133K - $173K *
Lead the charge in managing cross-functional software teams, driving innovation and performance across multiple domains while optimizing the software development life cycle for enhanced product delive...
3 weeks ago
What does a Support Escalation Engineer do?
A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.
What skills are required for a Support Escalation Engineer?
Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.
What qualifications are needed to become a Support Escalation Engineer?
Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.
Does Ladders have Support Escalation Engineer jobs that pay over $100k?
Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.