Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$93K - $151K *

Unlock potential by enhancing core business systems and tools, optimizing usage, and supporting user training to align with evolving technology needs. Work cross-functionally to ensure impactful data...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $104K *

Take ownership of a critical function within Customer Support, leading teams to enhance service quality and operational efficiency through data-driven strategies and AI integration. Inspire change whi...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $120K *

Transform your career by joining a dynamic Clinical team, driving product adoption and implementation while enhancing client relationships and clinical workflows in healthcare through innovative data...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Join a team that's driving advancements in satellite communications for the Space Development Agency. Leverage your expertise to shape innovative solutions and tackle complex projects that enhance ope...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$90K - $120K *

Optimize security posture by investigating alerts, hunting threats, and enhancing detection capabilities across network, cloud, and endpoint environments, collaborating with teams to ensure comprehens...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $175K *

Drive cloud and application security enhancements by collaborating with cross-functional teams. Contribute to security best practices, leveraging AWS capabilities, while continuously improving resilie...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $250K *

Grow sales by mastering value propositions, cultivating customer relationships, and developing strategic approaches to meet revenue and profit goals while staying updated on industry trends and buildi...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$190K - $225K *

Champion the evolution of our platform's capabilities by collaborating with Product Managers and Engineering teams to drive impactful features and integrations in our Infrastructure Observability port...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Elevate your career as a ServiceNow Technical Architect, where you'll design innovative ITSM and Virtual Agent solutions, oversee integrations, and lead teams in creating efficient automation strategi...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $130K *

Unlock potential by driving successful customer transformations in the federal sector. Engage with clients, navigate complexities, and lead AI initiatives, all while collaborating with diverse teams t...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$152K - $221K *

Join us as a Technical Product Manager to enhance the developer experience on our innovative platform, collaborating with internal teams and external developers to optimize user engagement and streaml...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $201K *

Support enterprise customers by driving digital transformation through innovative software solutions; leverage consultative selling skills and collaborate with a dedicated team to exceed sales targets...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Join our team to drive growth in Payment Accuracy, leveraging technical expertise and collaboration with sales and product teams. Engage with customers, enhance workflows, and foster relationships wit...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$100K - $150K *

Elevate your career by developing trusted partnerships, managing complex sales cycles, and closing high-value enterprise SaaS deals while paving the way for potential leadership opportunities in a dyn...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$156K - $184K *

Unlock potential by leading strategic Professional Services growth initiatives, enhancing customer outcomes across enterprise segments, and fostering collaboration with cross-functional teams to drive...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$250K - $310K *

Elevate your career by managing strategic partner relationships and driving sales growth through effective territory planning and solution campaigns, ensuring a high-quality pipeline and successful de...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $120K *

Lead the charge in nurturing long-term customer relationships, ensuring successful integration of products, and driving customer satisfaction through proactive engagement and technical expertise...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $200K *

Drive global channel partnerships to enhance sales strategies and growth. Collaborate with partners to achieve revenue goals, develop marketing campaigns, and foster successful relationships, ensuring...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$112K - $179K *

Architect dynamic solutions by modernizing business applications. Lead teams through Java-based development, AI integrations, and cloud deployments, ensuring seamless system performance and robust sec...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$143K - $196K *

Bring your expertise to drive sales training and education for our US Direct Sales team, enhancing their ability to address healthcare documentation and revenue cycle challenges with effective solutio...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $220K *

Architect and lead the design of secure, resilient cloud environments and Zero Trust architectures within a federal healthcare setting, ensuring adherence to stringent security standards and moderniza...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$101K - $140K *

Accelerate client growth by building strong relationships with C-Level executives. Drive value delivery and identify new opportunities while managing a diverse portfolio of large enterprise accounts...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$101K - $140K *

Grow your career with a role driving client value and growth across enterprise accounts, fostering relationships with C-Level executives, and managing complex sales in a dynamic environment...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$101K - $140K *

Accelerate your career by driving client growth and retention for large enterprises. Build impactful relationships with C-Level Executives while maximizing the value of services delivered. Own a terri...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $110K *

Drive technical excellence in sales support by collaborating with teams to deliver optimal solutions. Be the expert customers trust for integration and troubleshooting across a diverse product line, e...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.