Find Your Next Support Escalation Engineer Job on Ladders

Are you ready to level up your career? Explore a broad collection of lucrative Support Escalation Engineer roles that pay $100k and above, exclusively on Ladders.

What is a Support Escalation Engineer?

A Support Escalation Engineer works closely with team members, customers, and other stakeholders to troubleshoot technical issues and escalate them as needed. They play a critical role in maintaining customer satisfaction and driving product improvement.

How to Land a Support Escalation Engineer Job?

Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Key skills include customer service skills, detailed understanding of the product or service, communication skills, and problem-solving abilities. Browse through our job listings to find the perfect fit for you.

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$110K - $130K *

Champion the technical sales process from demos to closing, collaborating with sales teams to engage technical buyers. Build impactful demo environments and manage proof-of-concept engagements to driv...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $144K *

Drive customer engagement strategies to enhance online user experiences and empower communities. Collaborate across teams to advocate best practices and leverage insights for optimal marketing perform...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$126K - $189K *

Shape the future of Identity and Access Management by leading initiatives in access governance, zero trust implementation, and compliance to enhance security across complex environments and ensure eff...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$130K - $201K *

Drive growth in the intelligence community by managing services, fostering partnerships, and leading strategic initiatives across teams to enhance client relationships and achieve revenue targets at a...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Champion transformative customer enablement strategies through innovative, scalable education programs and personalized learning experiences that drive adoption and maximize value derived from the pla...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$200K - $230K *

Accelerate progress at a leading firm by driving sales strategies that enhance revenue enablement solutions for commercial accounts. Manage complex sales cycles, engage with C-level executives, and en...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $115K *

Transform customer relationships by owning outcomes and being their dedicated point of contact. Lead onboarding, project execution, and strategic engagement to ensure satisfaction and retention in a d...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$150K - $180K + $50K bonus *

They’re seeking a motivated and experienced Sales Executive to join our growing team. In this role, you will be responsible for identifying new business opportunities, nurturing client relationships...

US-AnywhereRemote

3 weeks ago

by Natalie Valente   •     Information Technology

$125K - $150K *

Accelerate growth in the enterprise market by driving sales and relationships. Collaborate with cross-functional teams to penetrate large accounts, manage complex negotiations, and shape go-to-market...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$304K - $384K *

Accelerate your career by driving impactful federal cybersecurity initiatives. Collaborate with cross-functional teams, engage key stakeholders, and unlock new market opportunities to fortify the secu...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$150K - $180K *

Lead revenue growth initiatives in North America, collaborating closely with executive leadership to drive strategic account engagement and achieve enterprise sales targets while fostering a high-perf...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$208K - $250K *

Transform the customer experience by leading the OpenTelemetry journey, creating cohesive strategies for seamless telemetry integration and ensuring product success through effective cross-functional...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$86K - $138K *

Join a team that's committed to delivering seamless network connectivity services. You'll configure devices, troubleshoot issues, and proactively enhance processes in a remote, collaborative environme...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$132K - $238K *

Unlock potential by driving technical direction for cutting-edge AI/ML products, collaborating with teams to meet high standards in manufacturing, and ensuring successful customer product introduction...

US-AnywhereRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$110K - $130K *

Drive sales success by engaging high-level decision-makers, develop new opportunities, and manage the full sales cycle in a dynamic environment. Leverage B2B expertise and a strong prospecting approac...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $150K *

Champion the growth of a North American revenue engine, driving new customer acquisition and strategic sales. Lead market establishment and foster executive relationships to support SAP customers on t...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $145K *

Engage in securing open-source software by assessing risks and implementing robust security controls, ensuring safe supply chain integrity while collaborating across teams to enhance security initiati...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$75K - $95K *

Drive mission readiness by providing expert IT and networking support across CONUS and OCONUS sites, ensuring seamless system integration and operational performance in dynamic environments. Hands-on...

US-AnywhereRemote

1 month ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$150K - $180K *

Transform your career by leading innovative ML and AI projects, leveraging your expertise in Google Cloud's Generative AI ecosystem. Drive strategic initiatives and ensure successful delivery of enter...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$133K - $173K *

Lead the charge in managing cross-functional software teams, driving innovation and performance across multiple domains while optimizing the software development life cycle for enhanced product delive...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $185K *

Shape the future of government service transformation by leading complex, cross-functional programs, driving accountability, and delivering exceptional results through strategic governance and clear c...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$138K - $188K *

Partner with us to drive revenue growth by establishing strategic plans, engaging customers, and delivering impactful sales outcomes. This role invites dynamic sales professionals to influence success...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $230K *

Help us shape the future of network solutions by collaborating with teams to deliver tailored infrastructure strategies, engage with clients, and build partnerships that enhance business outcomes acro...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$145K - $175K *

Engage with customers to drive successful AI platform adoption, focusing on value realization, retention, and growth. Collaborate across teams to ensure clients leverage intelligent workflows for opti...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$179K - $251K *

Lead the charge in shaping the Sales Engineering team for the US Public Sector, driving technical excellence and strategic growth while supporting key government accounts in cybersecurity and threat i...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Support Escalation Engineer do?question toggle

    A Support Escalation Engineer troubleshoots complex technical issues, works closely with team members, manages customer expectations, and escalates issues when necessary. They play a pivotal role in maintaining customer service levels and driving product improvement.

  • What skills are required for a Support Escalation Engineer?question toggle

    Common skills required for a Support Escalation Engineer include problem-solving abilities, excellent customer service skills, knowledge of the product or service, and strong communication skills.

  • What qualifications are needed to become a Support Escalation Engineer?question toggle

    Typically, a bachelor's degree in Computer Science, Information Systems, or a related field is required. Additionally, experience in a similar role and industry certifications may be beneficial.

  • Does Ladders have Support Escalation Engineer jobs that pay over $100k?question toggle

    Yes, Ladders specializes in high-paying jobs and features a variety of Support Escalation Engineer jobs that pay $100k and above.