Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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$90K - $110K *

Empower the future of service transition by defining operating models and artifacts for a major contact centre migration. Collaborate closely with stakeholders to ensure operational readiness and driv...

Markham, ONIn-Person

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Analyze and drive the service transition for a major contact centre migration to the cloud. Collaborate closely with the Service Transition Lead to draft essential artifacts, conduct interviews, and e...

Toronto, ONIn-Person

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Transform operations by optimizing IT and business systems. Own data integrity and manage NetSuite ERP while integrating platforms, driving efficiency, and fostering cross-functional partnerships. Loo...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$70K - $130K *

Lead the development and support of critical mainframe applications, collaborating with teams to deliver reliable solutions in the banking sector. Drive quality and compliance while managing onsite an...

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Champion project delivery success by managing multi-stream client engagements, ensuring alignment and collaboration across teams, while building trusted client relationships and generating significant...

CanadaRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$99K - $165K *

Contribute to the success of patient services by leading cross-functional projects, ensuring alignment with business strategies, and delivering innovative solutions that enhance operational excellence...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $150K *

Lead complex enterprise-wide IT projects, collaborating with stakeholders to ensure successful delivery, risk management, and adherence to timelines and budgets while enhancing organizational capabili...

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$140K - $200K *

Shape the future of data center construction by leading planning and delivery efforts. Utilize your expertise in scheduling to ensure project success while collaborating with diverse teams and managin...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $120K *

Shape the future of People Operations by leading strategic HR initiatives, enhancing employee experiences, and ensuring compliance in a fast-paced tech environment while managing and developing a dedi...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Manage multiple electric distribution projects, ensuring timely delivery and budget adherence while collaborating with stakeholders and contractors to drive project success and maintain strong relatio...

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$99K - $120K *

Accelerate progress at the intersection of IT and business by leading complex projects, fostering collaboration, and ensuring alignment with strategic goals across multiple organizations while managin...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$200K - $350K *

Lead the execution of complex AI technology programs, ensuring alignment across teams and partners. Drive program governance, manage dependencies, and deliver AI solutions on time with measurable outc...

5 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Lead the execution of complex AI technology programs, managing cross-functional teams and external partners to ensure timely delivery of AI-enabled solutions while driving program governance and opera...

5 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Join a team that's driving innovation by leading complex AI technology programs. You'll manage cross-functional teams, establish governance, and ensure timely delivery of AI solutions, playing a pivot...

5 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Advance AI initiatives by leading complex technical programs, ensuring seamless execution across teams and partners. Drive accountability, manage risks, and establish governance for successful deliver...

5 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Lead the execution of complex AI technology programs, ensuring alignment across teams and partners. Drive program governance, manage dependencies, and deliver AI solutions on time with measurable outc...

5 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Transform AI program delivery by leading cross-functional teams, managing complex initiatives, and ensuring successful execution of AI solutions. Drive accountability and establish scalable practices...

5 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Innovate and lead complex AI technology programs, ensuring alignment across teams and successful delivery of AI solutions. Drive program execution, manage dependencies, and establish governance for me...

5 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Join a dynamic team to lead complex AI technology programs, ensuring successful delivery through strategic planning, cross-functional collaboration, and effective governance. Drive innovation and oper...

5 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Lead the execution of complex AI technology programs, ensuring alignment across teams and partners. Drive program governance, manage dependencies, and deliver AI solutions on time with measurable outc...

5 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Join us to lead complex AI technology programs, driving cross-functional collaboration and ensuring successful delivery of AI-enabled solutions while managing global teams and external partners...

5 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$200K - $350K *

Drive the execution of complex AI technology programs, ensuring alignment across teams and partners. Lead governance, manage dependencies, and establish scalable practices to deliver AI solutions on t...

5 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$170K - $200K *

Lead the strategy and architecture of a global Salesforce platform, driving delivery and innovation. Collaborate with senior leaders to align technology with business goals, ensuring scalable solution...

3 days ago

  •   11 - 15 years exp.  •   Business Services

$170K - $200K *

Drive the strategy and evolution of the Salesforce platform, leading global teams in architecture, delivery, and operations. Collaborate with senior leaders to align technology with business goals and...

3 days ago

  •   11 - 15 years exp.  •   Business Services

$160K - $190K *

Optimize our Salesforce platform strategy and delivery by leading global teams, aligning technology with business goals, and driving innovation through architecture and governance. Your expertise will...

3 days ago

  •   11 - 15 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.