Service Delivery Manager Jobs

Explore Service Delivery Manager opportunities that pay $100,000 or more on Ladders. These professionals lead the delivery of services to clients and internal stakeholders, ensuring teams meet commitments for quality, performance, and customer experience. Browse vetted roles across technology, consulting, financial services, healthcare, and other industries.

What Does a Service Delivery Manager Do?

Service Delivery Managers coordinate people, processes, and tools to deliver reliable services. Depending on the organization, responsibilities may include managing service-level agreements (SLAs), monitoring operational performance, resolving escalations, overseeing vendors, improving processes, and communicating delivery status to clients and executives. Many roles combine operational leadership with relationship management and continuous improvement.

Skills and Qualifications

Employers commonly seek strong leadership, communication, problem-solving, and project management skills. Experience with service operations, customer or client management, budgeting, risk controls, and performance reporting can be valuable. Technical roles may also require familiarity with IT service management practices and platforms, cloud services, incident and change management, or frameworks such as ITIL. Requirements vary by employer and level.

Service Delivery Manager Salary and Career Growth

Compensation depends on factors such as industry, location, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more, including senior and leadership positions. Service Delivery Managers may advance into director-level service operations, customer experience, technology operations, or broader business leadership roles.

Find Service Delivery Manager Jobs on Ladders

Use Ladders to explore high-paying Service Delivery Manager openings and identify roles aligned with your expertise. Review each listing for responsibilities, qualifications, compensation details, and location, then apply to opportunities that match your career goals.

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1
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$74K - $137K *

Drive client success by managing service delivery and support engagements, ensuring satisfaction and adherence to service level agreements while fostering strong relationships and optimizing operation...

RemoteRemote

2 days ago

  •   Less than 5 years exp.  •   Media

$89K - $166K *

Grow your career with a dynamic role managing operations and client relationships. Lead a global team to enhance data insights and operational efficiency while ensuring adherence to performance standa...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Join a dynamic team as you oversee managed IT services, ensuring client satisfaction and operational excellence. Drive continuous improvement initiatives while acting as the primary liaison between cl...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Join our team as we empower clients through exceptional technical support and strategic advisement. Collaborate on innovative solutions while building strong relationships and enhancing their network...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Elevate your career by driving end-to-end technology delivery initiatives. Collaborate with cross-functional teams to ensure alignment, manage risks, and maintain momentum, all while fostering a cultu...

5 days ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Lead the service delivery excellence by managing IT consulting engagements, fostering client relationships, and driving operational efficiency. Oversee the lifecycle of quality assurance processes whi...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$92K - $175K *

Transform customer engagement and delivery through leadership, strategy, and operational excellence in service management. Cultivate client relationships while ensuring resource efficiency and project...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Accelerate progress at our service delivery team by leading IT services and client relationships while managing a remote workforce. Be at the forefront of ensuring quality and alignment with client ex...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$98K - $154K *

Empower your career by leading diverse teams in service delivery and client management. Drive ITIL-aligned processes, enhance performance metrics, and foster strong client relationships while ensuring...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $154K *

Elevate client service delivery by leading cross-functional teams, managing risks, and applying ITIL practices. Drive performance metrics and foster strong client relationships while ensuring operatio...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $105K *

Shape the future of customer delivery by ensuring compliance with contracts, fostering collaboration across teams, and driving accountability for timely execution of obligations. Be the key liaison be...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$142K - $180K *

Lead the charge in managing Healthcare Products from design to deployment, ensuring successful delivery through effective team oversight and adherence to stakeholder goals while fostering collaboratio...

6 days ago

  •   11 - 15 years exp.  •   Business Services

$142K - $180K *

Lead the delivery of innovative healthcare solutions, managing teams and projects from design to deployment. Ensure adherence to stakeholder goals while fostering collaboration and optimizing performa...

Cary, NCRemote

6 days ago

  •   11 - 15 years exp.  •   Business Services

$88K - $105K *

Empower your career by leading the delivery of IT services to schools and clients. Manage teams, foster client relationships, and drive operational excellence in a dynamic environment with continuous...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $164K *

Lead our cybersecurity and governance initiatives, enhancing security operations and risk management while driving compliance with CMMC 2.0 and ISO/IEC 27001 standards. Collaborate across teams to imp...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$143K - $236K *

Drive strategic leadership in IT service delivery, ensuring client satisfaction and operational excellence while managing financial performance and growth opportunities across accounts...

Toronto, ONIn-Person

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$143K - $236K *

Lead the charge in delivering exceptional IT infrastructure services, ensuring client satisfaction and operational excellence while driving account growth and strategic leadership across service deliv...

Montreal, QCIn-Person

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$143K - $236K *

Drive strategic client relationships and operational excellence as you lead service delivery, ensuring compliance, financial performance, and client satisfaction while identifying growth opportunities...

Toronto, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Champion strategic client relationships, ensuring operational excellence and reporting accuracy. Leverage financial services expertise to drive engagement, development, and satisfaction across diverse...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $115K *

Join a team that's dedicated to enhancing client relationships and operational performance in financial services. Leverage your expertise to drive client engagement and deliver exceptional service whi...

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Unlock potential by managing client relationships and operational performance, ensuring quality service delivery in financial services. Collaborate with teams to enhance client engagement and drive st...

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Empower project success by managing scope, schedule, and budget while ensuring quality outcomes. Lead teams, develop client relationships, and implement effective governance structures to achieve proj...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Champion high-quality service delivery across federal contracts, driving operational excellence, compliance, and customer satisfaction while collaborating with executive leadership and technical teams...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$71K - $95K *

Drive operational excellence by leading service delivery, governance, and improvement initiatives while ensuring alignment between stakeholders and service teams for optimal performance...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $200K *

Drive client success by managing complex service delivery projects, fostering strong partnerships, and ensuring exceptional customer experiences. Lead cross-functional teams to optimize resources and...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Service Delivery Manager do?question toggle

    A Service Delivery Manager oversees the delivery of services, coordinating teams and resources to meet client expectations, service-level agreements, quality standards, and operational goals.

  • What qualifications are typically required for Service Delivery Manager jobs?question toggle

    Requirements vary, but employers often value leadership, communication, project or operations management, client relationship skills, and experience improving service performance. IT-focused roles may ask for IT service management knowledge, ITIL familiarity, or experience with cloud and service management tools.

  • How much do Service Delivery Managers earn?question toggle

    Pay varies by industry, location, experience, and role scope. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Service Delivery Manager opportunities.

  • Where can Service Delivery Managers work?question toggle

    Service Delivery Managers work across industries such as technology, consulting, financial services, healthcare, telecommunications, and business services, wherever organizations manage complex services for clients or internal teams.

  • What career paths can follow a Service Delivery Manager role?question toggle

    Experienced professionals may move into senior service delivery, service operations, customer experience, IT operations, or director and executive leadership positions.