Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$130K - $160K *

Lead the charge in delivering transformative digital strategies for top-tier clients, forming executive partnerships and developing market-ready products that foster innovation and drive revenue growt...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$156K - $258K *

Shape customer success during onboarding by managing relationships, aligning expectations, and ensuring seamless transitions from sales to operational stability. Drive engagement with teams to facilit...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Join a team that's driving digital transformation for top Telecom clients, crafting innovative strategies with executives to turn ideas into market-ready solutions while leading high-performing teams...

Vancouver, BCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Innovate digital strategies for a Telecom client, leading high-impact initiatives that transform business operations while developing lasting executive relationships and driving market solutions tailo...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$140K - $175K *

Support cross-functional teams to implement AI-driven healthcare solutions, driving project success and ensuring post-implementation ROI. You'll tackle challenges in customer engagement and enhance th...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$180K - $195K *

Lead the charge in advancing customer experience operations through defining, building, and optimizing a comprehensive service delivery framework for hyperscale customers, driving excellence and insig...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$180K - $200K *

Drive the future of customer success by leading a high-performing team. Own retention and revenue targets, establish proactive risk management, and refine operational models to ensure sustained custom...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$108K - $174K *

Tackle the challenge of transforming customer engagement by leading operations, implementing innovative technologies, and enhancing service strategies to elevate customer satisfaction and drive busine...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$108K - $174K *

Transform customer engagement strategies by leading innovative initiatives that enhance service delivery and operational efficiency across multiple channels, focusing on AI integration and customer ex...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$108K - $174K *

Join a team that's redefining customer experience through innovative engagement strategies, overseeing operations, enhancing service delivery, and leveraging technology to elevate satisfaction and eff...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$108K - $174K *

Transform customer engagement by leading operations, driving innovation, and enhancing service delivery through strategic initiatives and technology integration. Collaborate across teams to optimize p...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $180K *

Accelerate progress at health digital transformation by enhancing Member engagement, designing scalable processes, and driving value through strategic insights and collaboration across the AVIA Networ...

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $150K *

Advance product innovation at a global scale by leading a high-impact software team. Shape multi-year strategies and mentor top talent in product management while ensuring project quality aligns with...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$190K - $230K *

Join a dynamic team to oversee strategic customer programs, strengthen relationships, and drive growth across Federal and commercial markets while ensuring successful program execution and customer mi...

3 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$190K - $230K *

Lead the charge in enhancing customer programs by driving account growth, developing executive relationships, and overseeing program execution across government and commercial sectors, ensuring alignm...

3 days ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$160K - $200K *

Accelerate progress at key accounts by driving AI transformation and achieving double-digit YOY growth. Engage with C-level executives to expand offerings and enhance client relationships while orches...

2 weeks ago

  •   15+ years exp.  •   Enterprise Technology

$183K - $340K *

Join a transformative leadership role to shape and operationalize a customer trust strategy that enhances data protection and regulatory compliance, while partnering with diverse teams to strengthen c...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$143K - $194K *

Drive data-driven insights for cross-functional teams, transforming complex analytics into strategic narratives that enhance customer service leadership's decision-making capabilities while maintainin...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Business Services

$150K - $180K *

Engage with customers to strengthen relationships, drive revenue growth, and lead cross-functional teams in delivering strategic leasing initiatives while ensuring alignment with market trends and ope...

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$192K - $266K *

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$163K - $220K *

Shape the future of customer experience operations by building adaptable frameworks that enhance growth and optimize performance across delivery functions. Leverage analytics and cross-functional coll...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Elevate customer engagement by leading a global team, shaping delivery methodologies, and anchoring flagship accounts while driving measurable outcomes for a high-stakes AI-focused environment...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K - $150K *

Redefine enterprise customer engagement by owning strategic account growth and retention. Drive the acceleration of Tealium's presence in key accounts through innovative solutions, maintaining strong...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Transform enterprise relationships by driving account growth and ensuring client success. Lead renewal and expansion strategies while developing compelling proposals that align technology solutions wi...

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Unlock significant growth opportunities by driving account expansion and strategic AI initiatives with executive stakeholders, fostering collaborative partnerships to achieve revenue goals and deliver...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.