Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$105K - $115K *

Empower a high-performing technical support team, ensuring exceptional service and operational efficiency. Drive strategic collaboration between support and product teams to enhance customer satisfact...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Join a mission-driven organization as you lead IT operations, ensuring secure and efficient technology services. Collaborate with stakeholders to modernize systems and enhance service delivery, while...

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Lead strategic program initiatives, coordinating efforts across multiple stakeholders while ensuring successful execution of Navy modernization objectives through planning, direction, and resource all...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$124K - $186K *

Transform the AIDE data platform strategy as a Technical Program Management leader. Drive high-impact initiatives, collaborate cross-functionally, and ensure seamless delivery across multiple teams in...

Reposted yesterday

  •   5 - 7 years exp.  •   Media

$160K - $190K *

Champion innovation by leading a cross-functional team to enhance product governance and observability, aligning customer needs with business goals while driving scalable development practices in a fa...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Join a dynamic team to drive operational excellence across Business Units, ensuring accurate forecasting, insightful reporting, and effective execution. Collaborate closely with GMs to enhance perform...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $187K *

Contribute to the development of innovative programmatic advertising solutions, focusing on OpenRTB integration and API partnerships. Collaborate with cross-functional teams to enhance product feature...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$130K - $155K *

Drive the future of complex systems engineering by leading cybersecurity assessments, enhancing system resiliency, and fostering collaboration across multidisciplinary teams to exceed mission objectiv...

4 days ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $120K *

Transform fleet operations by leading a dynamic team of 20-25 in a structured, disciplined environment. Drive continuous improvement and maintain high standards while ensuring equipment readiness for...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Staffing

$96K - $155K *

Partner with us to enhance technical support, ensuring effective resolutions for complex customer scenarios while promoting self-reliance among Field Service Engineers and Technical Support Specialist...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $100K *

Lead cloud deployment projects, collaborating with global teams to drive digital transformation. Oversee planning, execution, and quality assurance while managing resources, budgets, and risks to ensu...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $130K *

Lead customer support in a fast-paced, mission-driven environment. Own ticket resolution and enhance team performance while collaborating with product and engineering to ensure customer feedback shape...

Toronto, ONIn-Person

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$130K - $200K *

Lead the charge in developing innovative digital designs and architectures. Oversee a design team through all phases of hardware delivery, ensuring technical excellence and collaboration across discip...

1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$83K - $85K *

Elevate your career by leading Directional Drill crews, ensuring safety, quality, and profitability in utility construction projects. Drive team productivity and maintain high standards while collabor...

6 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$166K - $228K *

Oversee transformational AI projects within the Voice of Customer team, collaborating with cross-functional stakeholders to enhance customer experience and drive high-impact initiatives from concept t...

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$166K - $228K *

Drive transformational AI projects within the Voice of Customer team, collaborating with cross-functional leaders to enhance customer experience and deliver high-impact programs globally. Shape the fu...

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$166K - $228K *

Lead transformational AI projects within the Voice of Customer team, collaborating with cross-functional stakeholders to enhance customer experience and drive high-impact initiatives from concept to d...

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join us to lead strategic innovation as a Senior Product Manager, overseeing a global portfolio from ideation to market success. Combine technical and commercial skills to navigate complex challenges...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$165K - $205K *

Champion the evolution of our GTM tech stack, driving architecture, integrations, and automation to enhance enterprise AI governance and efficiency, while ensuring data quality and compliance across s...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$106K - $122K *

Lead campus technology services by developing strategies, overseeing budgets, and ensuring effective IT operations. Collaborate with stakeholders to enhance technology needs and maintain security, whi...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$88K - $105K *

Transform corporate training by leading impactful leadership development and sales enablement programs. Collaborate with business leaders to create practical learning experiences that drive skill appl...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$170K - $250K *

Drive your career forward by leading large-scale electrical projects in hyperscale data centers. Oversee financial performance, project execution, and team collaboration to ensure successful outcomes...

2 weeks ago

  •   8 - 10 years exp.  •   Staffing

$80K - $95K *

Engage in the design and evaluation of advanced low voltage technology systems, ensuring effective integration of communication and medical technology infrastructures while preparing essential constru...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Contribute to customer success by managing special projects, coordinating logistics, and ensuring seamless communication with stakeholders. Leverage your supply chain expertise to drive efficiency and...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$221K - $305K *

Take ownership of the automation and controls engineering team, driving the development of advanced manufacturing systems. Lead initiatives to enhance reliability, scalability, and autonomy in product...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.