Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$80K - $95K *

Contribute to customer success by managing special projects, coordinating logistics, and ensuring seamless communication with stakeholders. Leverage your supply chain expertise to drive efficiency and...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$221K - $305K *

Take ownership of the automation and controls engineering team, driving the development of advanced manufacturing systems. Lead initiatives to enhance reliability, scalability, and autonomy in product...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead the charge in managing projects from initiation to completion, ensuring alignment with business objectives. Collaborate with cross-functional teams to deliver results on time while effectively co...

Arkansas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Shape the future of subsea drilling by developing innovative mechanical designs. Collaborate with a diverse team to tackle complex challenges, ensuring effective product lifecycle management from conc...

5 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Shape the future of live events by leading technical production solutions across North America. Collaborate with teams to transform creative concepts into immersive experiences, ensuring successful de...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$152K - $185K *

Drive excellence in procurement for a vital educational portfolio, maximizing outcomes through strategic leadership, innovative practices, and collaborative engagement with stakeholders to support the...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Unlock potential by joining a dynamic team as an IT Systems & Support Engineer, where you'll provide expert desktop support, manage cloud infrastructures, and ensure network security, all while collab...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$203K - $280K *

Reimagine the future of manufacturing by leading a dynamic Applications Engineering team. Drive technical assessments, build customer relationships, and ensure seamless communication between clients a...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$190K - $200K *

Transform growth at a dynamic organization by leading Sales and Customer Success teams, optimizing sales processes, and driving performance metrics to achieve strategic business objectives while foste...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $140K *

Join a team that's redefining video storytelling, driving creative vision, and crafting compelling narratives that highlight the human experience behind technology. You'll own core projects and elevat...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $140K *

Transform your career by joining a creative team focused on impactful video storytelling. Lead post-production processes to craft engaging narratives, positively influencing public perception while cr...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$190K - $354K *

Lead the charge in delivering complex data governance and security projects. Collaborate with cross-functional teams to ensure timely deployment, stakeholder alignment, and effective communication, dr...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Transform the nurse onboarding experience by leading a high-impact operational team. Drive process improvements and enhance employee experience in a fast-paced, scalable environment focused on seamles...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Unlock potential by managing key customer relationships, providing technical support, and identifying business development opportunities while addressing customer needs effectively in a dynamic enviro...

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$120K - $171K *

Engage with cross-functional teams to drive automation and digital solutions, enhancing operational performance for key rail customers. Lead complex programs, ensuring customer satisfaction and value...

5 days ago

  •   8 - 10 years exp.  •   Transportation

$120K - $171K *

Transform customer engagement by leading automation and digital solutions. Drive cross-functional programs to enhance operational performance and value realization, collaborating with diverse teams to...

5 days ago

  •   8 - 10 years exp.  •   Transportation

$170K - $290K *

Shape the future of energy by leading pipeline engineering for innovative gas transmission systems. Drive design, compliance, and technical management while collaborating with cross-functional teams t...

Reposted 3 days ago

  •   11 - 15 years exp.  •   Information Technology

$72K - $96K *

Join a dynamic team as a proactive Production Controller, driving aerospace manufacturing in cleanroom environments. Collaborate closely with technicians to ensure smooth operations, manage work order...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$104K - $157K *

Empower your career by providing technical support for software issues in semiconductor equipment. Collaborate with customers nationwide, troubleshoot automation settings, and enhance software functio...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Lead modernization efforts in high-assurance communications security, overseeing a multidisciplinary team to deliver innovative cryptographic solutions while ensuring compliance with national security...

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$108K - $156K *

Lead the execution of complex, strategic programs by managing all project aspects, ensuring timely delivery, fostering client relationships, and driving continuous improvement to enhance service quali...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$108K - $156K *

Champion project success by leading comprehensive program delivery and ensuring high-quality outcomes. Collaborate with stakeholders to align resources and strategies, driving strong customer engageme...

Tucson, AZRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $150K *

Empower a dynamic team as you lead the modernization of high-assurance COMSEC solutions. Oversee the technical lifecycle, drive innovation in cryptographic practices, and ensure compliance in mission...

4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Lead the delivery of theatrical titles, ensuring seamless collaboration across teams. Manage client relationships and drive excellence from scripting to screen, while navigating tight deadlines and hi...

3 days ago

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Join a team that's accountable for a state-of-the-art data center campus. Lead a diverse team, manage multi-disciplinary operations, and ensure successful project delivery while interfacing with corpo...

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.