Director, Technical Support Jobs in Boston, MA

Lead the global technical support function, enhancing service quality and efficiency through metrics-driven management, team development, and AI tools. Drive improvement initiatives to positively impa...

Transform customer experience by leading Tier 3 technical support and integrations. Build a high-performing team to resolve complex issues while ensuring seamless collaboration across Support, Enginee...

Unlock your potential as a Senior Enterprise Technical Support Engineer, leveraging 8+ years of expertise in troubleshooting complex cloud and infrastructure challenges while mentoring a dynamic team...

Join a dynamic support team and act as a trusted advisor, delivering expert assistance on technical issues while enhancing customer satisfaction through innovation and collaboration with cross-functio...

Champion solution messaging by leading a team to develop buyer-centric narratives, ensuring cross-functional alignment with marketing and sales strategies to drive engagement and growth...

Engage in providing essential technical support across multiple regions, enhancing end-user experience through hands-on training, troubleshooting, and maintaining high service levels to achieve custom...

Empower our customers and enhance their experience by troubleshooting complex issues, driving product feedback, and collaborating with cross-functional teams to ensure world-class support in a dynamic...

Empower your engineering team by managing roadmap execution, optimizing agile processes, and fostering collaboration. Use your SaaS expertise to lead diverse teams in delivering high-quality data-driv...

Pioneer the strategy and execution of data platforms and AI products, leading cross-functional teams to enhance commercial life sciences solutions while driving revenue growth and product adoption in...

Build and lead a global Professional Services team, driving customer onboarding, optimizing methodologies, and leveraging AI to enhance project delivery across regions and cultures. Play a pivotal rol...

MicroTech is seeking a results-driven Director of Sales to lead IT sales for networking services and solutions, focusing on expanding the client base within the federal government sector. The role inv...

Lead the charge in optimizing service delivery operations to meet growth goals while ensuring speed, safety, and quality in field service execution for an expanding organization...

Empower a dynamic support team by providing technical leadership and mentoring. Oversee client projects and performance management, while cultivating a culture of excellence and continuous improvement...

Engage with clients to ensure operational excellence by providing expert technical support for Symbotic systems, driving technical troubleshooting, and managing escalations in high-impact situations t...

Analyze and enhance customer support processes, ensuring quality triage of technical issues while documenting solutions and patterns for product improvement. Drive self-service initiatives and maintai...

Champion client success by leading the Client Support team to elevate service quality, drive operational excellence, and enhance client experiences through innovative technical solutions and strategic...

Champion your career by leading the evolution of our talent acquisition operations. Drive efficiency, enhance candidate experiences, and implement innovative practices that transform how we recruit an...

Take ownership of strategic planning and daily operations for facilities, focusing on compliance, budget management, and quality assurance to deliver exceptional services and foster strong client rela...

Pioneer strategic direction for Technical Solutions globally, managing teams while driving cross-functional collaboration. Shape pre-sales engagements and establish operational excellence for a seamle...

Advance customer support operations by leading remote teams to resolve complex UAS issues. Collaborate cross-functionally to enhance customer satisfaction and efficiency, driving performance metrics i...

Lead the charge in enhancing technical service excellence by empowering your team, driving innovative support solutions, and fostering a positive collaboration culture to elevate customer satisfaction...

Empower the design team in crafting innovative human-robot interactions through prototyping, technical input, and collaborative brainstorming to enhance user experiences in a dynamic design studio env...

Lead and develop remote support teams for healthcare revenue cycle applications, driving operational excellence and innovation through analytics and AI adoption to enhance customer outcomes and team p...

Join a team that's dedicated to solving customer technical issues with urgency. Collaborate across teams and manage multiple projects while enhancing our cloud-connected technology offerings for an ou...

Accelerate your career by leading a technical support team to enhance product expertise and customer satisfaction, troubleshooting complex issues, and collaborating across departments to drive process...