Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
Technical Customer Operations Manager
$110K - $130K *
Take ownership of customer operations, ensuring alignment and communication between technical teams and hyperscale clients, driving improvements and resolving issues while enhancing relationships and...
2 weeks ago
Staff Technical Program Manager - 220781
$111K - $167K *
Engineer impactful technical programs by leading cross-functional teams, driving execution from strategy to launch, and ensuring alignment across global engineering and product leaders for successful...
5 days ago
Principal, Support Product Manager
$160K - $210K *
Develop and lead innovative support portfolio strategies to enhance business performance, ensuring competitive positioning and cross-functional collaboration to drive customer satisfaction and operati...
Reposted 4 weeks ago
$136K - $165K *
Empower a high-performing team to deliver exceptional IT support across multiple sites, enhancing employee experience through strategic leadership, proactive problem-solving, and innovative use of tec...
Reposted 2 weeks ago
Solution Manager - Technical Project Manager
$150K - $400K *
Tackle strategic customer implementations and enhance internal initiatives by leading full lifecycle project delivery and coordinating cross-functional teams, leveraging deep SAP expertise and enterpr...
3 weeks ago
$175K - $225K *
Lead Service Desk operations, utilizing technical expertise to enhance service delivery, mentor staff, analyze performance metrics, and drive continuous improvement initiatives to support complex tech...
3 weeks ago
$175K - $225K *
Champion IT excellence by leading Service Desk operations and mentoring staff. Enhance service quality through data analysis and collaborative improvement efforts, while providing technical expertise...
3 weeks ago
$145K - $165K *
Transform the TechShare platform by leading IT teams and vendor partnerships to ensure effective delivery, support, and evolution of mobile and web applications, while driving operational excellence a...
1 week ago
$170K - $210K *
Shape the future of implementation by leading a skilled team for strategic client launches, ensuring timely delivery and quality outcomes while refining processes to enhance efficiency in a rapidly gr...
3 weeks ago
$95K - $115K *
Advance innovative projects by leading a diverse mechanical engineering team. Drive technical excellence through collaboration, mentoring, and project management while fostering a strong culture of in...
3 weeks ago
$125K - $150K *
Unlock potential by managing client relationships and maximizing satisfaction through expert guidance on trading solutions. Collaborate across teams to deliver tailored support and drive revenue growt...
2 weeks ago
Client Services Manager Mail, Reprographics & Imaging Services
$90K - $100K *
Empower success by leading client service operations in mail, reprographics, and imaging. Foster relationships, drive process improvements, and ensure compliance in a high-stakes financial services en...
3 weeks ago
Director, Corporate Infrastructure
$160K - $270K *
Transform corporate infrastructure by leading strategy, architecture, and operations across global networks, cloud services, and office environments. Drive resilience, security, and scalability while...
Reposted 3 days ago
Director, Corporate Infrastructure
$160K - $270K *
Join a team that's redefining corporate infrastructure strategy and operations. Lead the development of resilient, secure, and scalable infrastructure across global offices and cloud environments, ens...
Reposted 3 days ago
Director, Corporate Infrastructure
$160K - $270K *
Drive the future of corporate infrastructure by leading strategy, architecture, and operational performance across global networks, cloud services, and remote teams, ensuring a secure and scalable inf...
Reposted 3 days ago
$90K - $110K *
Join our Technical Support Team to enhance customer experience by troubleshooting technical issues, providing feedback, and collaborating across departments to ensure seamless product functionality an...
Reposted 3 weeks ago
Production Support Engineering Lead (opentext)
$140K - $160K *
Lead cross-functional teams to drive technology initiatives, ensuring operational stability and project delivery. Collaborate with stakeholders to align technology solutions with business goals while...
3 days ago
Contingent IT Lead / Project Manager
$110K - $130K *
Lead IT projects to optimize an Online Workflow Management System, coordinating development, compliance, and user support for military operations. Drive system architecture, deployment, and adherence...
Reposted 2 weeks ago
Account Director, Medical Imaging and SS
$110K - $130K *
Advance your career by driving business development in clinical research and medical imaging. Build strategic client relationships, identify new opportunities, and contribute to innovative healthcare...
Reposted 5 days ago
Director, Solutions Engineering
$150K - $180K *
Empower a high-performing Solutions Engineering team while driving technical excellence and consultative selling. Lead strategic deals, mentor engineers, and collaborate cross-functionally to translat...
3 days ago
$176K - $229K *
Help us lead clinical supplies for trials by managing CSPs, overseeing packaging, and ensuring compliance with industry regulations. Drive budget management and collaborate across teams for uninterrup...
2 weeks ago
Director of Technical Services - Aggregates
$110K - $130K *
Elevate your career by leading technical services across 12 aggregate operations. Drive quality, compliance, and continuous improvement initiatives while developing a high-performing team to enhance p...
1 week ago
Director, ERP (Oracle Cloud Financials and HCM)
$135K - $175K *
Lead and innovate ERP solutions in a collaborative Agile environment, ensuring project success through effective management, design, and implementation of Oracle Cloud Financials while driving team pe...
1 week ago
Director, Production Operations
$110K - $130K *
Champion operational excellence by leading production processes, ensuring compliance, and driving strategic initiatives. Collaborate cross-functionally to enhance performance, develop future leaders...
2 weeks ago
Production Manager, Part 21 and Part 145
$100K - $120K *
Optimize production schedules and workflows while ensuring quality and compliance in aerospace manufacturing. Lead a dynamic team to achieve operational excellence and improved efficiency in a fast-pa...
3 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.