Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$110K - $130K *

Take ownership of customer operations, ensuring alignment and communication between technical teams and hyperscale clients, driving improvements and resolving issues while enhancing relationships and...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$111K - $167K *

Engineer impactful technical programs by leading cross-functional teams, driving execution from strategy to launch, and ensuring alignment across global engineering and product leaders for successful...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $210K *

Develop and lead innovative support portfolio strategies to enhance business performance, ensuring competitive positioning and cross-functional collaboration to drive customer satisfaction and operati...

California, USRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$136K - $165K *

Empower a high-performing team to deliver exceptional IT support across multiple sites, enhancing employee experience through strategic leadership, proactive problem-solving, and innovative use of tec...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Media

$150K - $400K *

Tackle strategic customer implementations and enhance internal initiatives by leading full lifecycle project delivery and coordinating cross-functional teams, leveraging deep SAP expertise and enterpr...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$175K - $225K *

Lead Service Desk operations, utilizing technical expertise to enhance service delivery, mentor staff, analyze performance metrics, and drive continuous improvement initiatives to support complex tech...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$175K - $225K *

Champion IT excellence by leading Service Desk operations and mentoring staff. Enhance service quality through data analysis and collaborative improvement efforts, while providing technical expertise...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$145K - $165K *

Transform the TechShare platform by leading IT teams and vendor partnerships to ensure effective delivery, support, and evolution of mobile and web applications, while driving operational excellence a...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$170K - $210K *

Shape the future of implementation by leading a skilled team for strategic client launches, ensuring timely delivery and quality outcomes while refining processes to enhance efficiency in a rapidly gr...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $115K *

Advance innovative projects by leading a diverse mechanical engineering team. Drive technical excellence through collaboration, mentoring, and project management while fostering a strong culture of in...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $150K *

Unlock potential by managing client relationships and maximizing satisfaction through expert guidance on trading solutions. Collaborate across teams to deliver tailored support and drive revenue growt...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $100K *

Empower success by leading client service operations in mail, reprographics, and imaging. Foster relationships, drive process improvements, and ensure compliance in a high-stakes financial services en...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$160K - $270K *

Transform corporate infrastructure by leading strategy, architecture, and operations across global networks, cloud services, and office environments. Drive resilience, security, and scalability while...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $270K *

Join a team that's redefining corporate infrastructure strategy and operations. Lead the development of resilient, secure, and scalable infrastructure across global offices and cloud environments, ens...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $270K *

Drive the future of corporate infrastructure by leading strategy, architecture, and operational performance across global networks, cloud services, and remote teams, ensuring a secure and scalable inf...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Join our Technical Support Team to enhance customer experience by troubleshooting technical issues, providing feedback, and collaborating across departments to ensure seamless product functionality an...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $160K *

Lead cross-functional teams to drive technology initiatives, ensuring operational stability and project delivery. Collaborate with stakeholders to align technology solutions with business goals while...

3 days ago

  •   8 - 10 years exp.  •   Staffing

$110K - $130K *

Lead IT projects to optimize an Online Workflow Management System, coordinating development, compliance, and user support for military operations. Drive system architecture, deployment, and adherence...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Advance your career by driving business development in clinical research and medical imaging. Build strategic client relationships, identify new opportunities, and contribute to innovative healthcare...

United StatesRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Empower a high-performing Solutions Engineering team while driving technical excellence and consultative selling. Lead strategic deals, mentor engineers, and collaborate cross-functionally to translat...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$176K - $229K *

Help us lead clinical supplies for trials by managing CSPs, overseeing packaging, and ensuring compliance with industry regulations. Drive budget management and collaborate across teams for uninterrup...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Elevate your career by leading technical services across 12 aggregate operations. Drive quality, compliance, and continuous improvement initiatives while developing a high-performing team to enhance p...

1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$135K - $175K *

Lead and innovate ERP solutions in a collaborative Agile environment, ensuring project success through effective management, design, and implementation of Oracle Cloud Financials while driving team pe...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Champion operational excellence by leading production processes, ensuring compliance, and driving strategic initiatives. Collaborate cross-functionally to enhance performance, develop future leaders...

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Optimize production schedules and workflows while ensuring quality and compliance in aerospace manufacturing. Lead a dynamic team to achieve operational excellence and improved efficiency in a fast-pa...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.