Director, Technical Support Jobs

Explore Director, Technical Support opportunities for experienced leaders ready to shape customer support strategy, scale technical service operations, and build high-performing teams. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across technology, software, telecommunications, and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and systems that help customers resolve complex technical issues. Responsibilities commonly include setting service standards, overseeing support operations, improving response and resolution times, and working with product, engineering, customer success, and sales leaders to address recurring problems.

Skills and Qualifications

Employers often seek substantial experience in technical support or service operations, along with a record of leading managers and distributed teams. Valuable strengths include customer advocacy, analytical decision-making, incident management, process improvement, clear communication, and familiarity with support platforms, service-level metrics, and relevant technical products.

Career Opportunities and Compensation

Director-level support leaders can find opportunities at growing startups, established technology companies, and large enterprises. Compensation varies by employer, location, industry, and scope of responsibility. Browse Ladders for vetted roles paying $100,000 or more and compare opportunities that fit your experience and leadership goals.

Find Director, Technical Support Roles on Ladders

Search current openings to discover leadership positions aligned with your expertise. Use Ladders to explore high-paying professional opportunities and take the next step in your technical support career.

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$110K - $130K *

Lead and develop a team of security professionals overseeing testing activities for ICS products, guiding security verification, improving product safety, and collaborating with cross-functional teams...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $180K *

Elevate commercial growth by transforming innovative services into market-ready solutions. Collaborate with teams to develop go-to-market strategies and enable sales through impactful training and too...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Pioneer innovative product marketing strategies to drive commercial growth, transforming technical services into market-relevant solutions. Collaborate across teams to create impactful go-to-market pl...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Partner with us to drive commercial growth by transforming innovative services into market-relevant solutions. Shape go-to-market strategies and enable sales teams, bridging market needs with offering...

Boston, MARemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Drive product strategy and lifecycle for Commercial Displays and Projectors, ensuring market competitiveness and successful execution across teams. Collaborate cross-functionally to shape product dire...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Partner with us to enhance customer operations by ensuring technical alignment and optimizing data center performance. Drive continuous improvement while managing critical relationships and resolving...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Lead the charge in optimizing operational alignment and communication between internal teams and hyperscale customers. Drive technical excellence and customer satisfaction in data center operations th...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Take ownership of customer operations, ensuring alignment and communication between technical teams and hyperscale clients, driving improvements and resolving issues while enhancing relationships and...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$111K - $167K *

Engineer impactful technical programs by leading cross-functional teams, driving execution from strategy to launch, and ensuring alignment across global engineering and product leaders for successful...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $210K *

Develop and lead innovative support portfolio strategies to enhance business performance, ensuring competitive positioning and cross-functional collaboration to drive customer satisfaction and operati...

California, USRemote

Reposted 1 month ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$136K - $165K *

Empower a high-performing team to deliver exceptional IT support across multiple sites, enhancing employee experience through strategic leadership, proactive problem-solving, and innovative use of tec...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Media

$150K - $400K *

Tackle strategic customer implementations and enhance internal initiatives by leading full lifecycle project delivery and coordinating cross-functional teams, leveraging deep SAP expertise and enterpr...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$175K - $225K *

Lead Service Desk operations, utilizing technical expertise to enhance service delivery, mentor staff, analyze performance metrics, and drive continuous improvement initiatives to support complex tech...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$175K - $225K *

Champion IT excellence by leading Service Desk operations and mentoring staff. Enhance service quality through data analysis and collaborative improvement efforts, while providing technical expertise...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $150K *

Unlock your leadership potential by guiding a dynamic support team to enhance customer satisfaction and operational excellence. Drive continuous improvement through data insights while fostering a cul...

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Unlock your leadership potential by guiding a dynamic support team to enhance customer satisfaction and operational excellence. Drive continuous improvement through data analysis and foster a culture...

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$145K - $165K *

Transform the TechShare platform by leading IT teams and vendor partnerships to ensure effective delivery, support, and evolution of mobile and web applications, while driving operational excellence a...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$170K - $210K *

Shape the future of implementation by leading a skilled team for strategic client launches, ensuring timely delivery and quality outcomes while refining processes to enhance efficiency in a rapidly gr...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$95K - $115K *

Advance innovative projects by leading a diverse mechanical engineering team. Drive technical excellence through collaboration, mentoring, and project management while fostering a strong culture of in...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $150K *

Unlock potential by managing client relationships and maximizing satisfaction through expert guidance on trading solutions. Collaborate across teams to deliver tailored support and drive revenue growt...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $100K *

Empower success by leading client service operations in mail, reprographics, and imaging. Foster relationships, drive process improvements, and ensure compliance in a high-stakes financial services en...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$160K - $270K *

Transform corporate infrastructure by leading strategy, architecture, and operations across global networks, cloud services, and office environments. Drive resilience, security, and scalability while...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $270K *

Join a team that's redefining corporate infrastructure strategy and operations. Lead the development of resilient, secure, and scalable infrastructure across global offices and cloud environments, ens...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $270K *

Drive the future of corporate infrastructure by leading strategy, architecture, and operational performance across global networks, cloud services, and remote teams, ensuring a secure and scalable inf...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Join our Technical Support Team to enhance customer experience by troubleshooting technical issues, providing feedback, and collaborating across departments to ensure seamless product functionality an...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support oversees support strategy, teams, and operations. The role typically focuses on customer outcomes, efficient issue resolution, service quality, and coordination with product and engineering teams.

  • What qualifications are commonly required for Director, Technical Support jobs?question toggle

    Requirements vary, but employers commonly look for extensive technical support or service operations experience, people-management skills, strong communication, and experience improving support processes and performance metrics.

  • How much do Director, Technical Support jobs pay?question toggle

    Pay varies based on location, industry, company size, and the role’s scope. Ladders focuses on vetted professional jobs paying $100,000 or more; review individual listings for compensation details.

  • Where can I find Director, Technical Support jobs?question toggle

    You can explore Director, Technical Support openings on Ladders, including vetted high-paying roles at employers across technology and other industries.