Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
Telecommunications + Security Designer
$80K - $140K *
Develop innovative telecommunications cabling solutions across diverse projects, collaborating closely with clients and integrated design teams to enhance building functionality and user experience fr...
3 weeks ago
Telecommunications + Security Designer
$80K - $140K *
Transform telecommunications design by crafting robust cabling infrastructure plans. Collaborate with cross-functional teams to deliver innovative technology solutions across diverse building types wh...
3 weeks ago
Telecommunications + Security Designer
$80K - $140K *
Lead the charge in designing advanced telecommunications systems, ensuring seamless integration throughout all project stages. Collaborate with diverse teams to elevate building experiences through in...
3 weeks ago
Telecommunications + Security Designer
$80K - $140K *
Lead the charge in designing innovative telecommunications solutions across diverse projects, collaborating closely with multidisciplinary teams to ensure seamless integration of technology systems fr...
3 weeks ago
Telecommunications + Security Designer
$80K - $140K *
Join a team that's focused on designing cutting-edge telecommunications infrastructure across diverse building projects, ensuring seamless integration with architectural and engineering disciplines fo...
3 weeks ago
Telecommunications + Security Designer
$80K - $140K *
Shape the future of telecommunications design by leading the development of network cabling infrastructure for diverse building projects, coordinating with multidisciplinary teams from concept to cons...
3 weeks ago
Telecommunications + Security Designer
$80K - $140K *
Join a team that's committed to designing innovative telecommunications systems. You'll develop comprehensive plans and specifications, collaborating with various disciplines to enhance building proje...
3 weeks ago
Telecommunications + Security Designer
$80K - $140K *
Contribute to the design of telecommunications infrastructure, transforming project goals into detailed cabling plans. Collaborate with a diverse team while ensuring project success from concept to co...
3 weeks ago
$88K - $105K *
Lead the charge in ensuring project success by managing resources, deadlines, and stakeholder relationships. Drive efficiency and enhance processes while participating in all phases of project deliver...
Reposted 2 weeks ago
$150K - $250K *
Drive the future of cybersecurity assurance by leading a team focused on risk management, security architecture, and compliance. Shape strategies and metrics to enhance security outcomes while collabo...
5 days ago
Special Project Manager - Server and Network
$95K - $115K *
Shape comprehensive strategies as you manage complex logistics and network security projects, ensuring efficient operations and integration of tactical systems for mission success...
2 weeks ago
Supervisor, Product Security Test
$110K - $130K *
Lead and develop a team of security professionals overseeing testing activities for ICS products, guiding security verification, improving product safety, and collaborating with cross-functional teams...
4 weeks ago
$150K - $180K *
Elevate commercial growth by transforming innovative services into market-ready solutions. Collaborate with teams to develop go-to-market strategies and enable sales through impactful training and too...
2 weeks ago
$150K - $180K *
Pioneer innovative product marketing strategies to drive commercial growth, transforming technical services into market-relevant solutions. Collaborate across teams to create impactful go-to-market pl...
2 weeks ago
$150K - $180K *
Partner with us to drive commercial growth by transforming innovative services into market-relevant solutions. Shape go-to-market strategies and enable sales teams, bridging market needs with offering...
2 weeks ago
$110K - $130K *
Drive product strategy and lifecycle for Commercial Displays and Projectors, ensuring market competitiveness and successful execution across teams. Collaborate cross-functionally to shape product dire...
3 weeks ago
Technical Customer Operations Manager
$110K - $130K *
Partner with us to enhance customer operations by ensuring technical alignment and optimizing data center performance. Drive continuous improvement while managing critical relationships and resolving...
2 weeks ago
Technical Customer Operations Manager
$110K - $130K *
Lead the charge in optimizing operational alignment and communication between internal teams and hyperscale customers. Drive technical excellence and customer satisfaction in data center operations th...
2 weeks ago
Technical Customer Operations Manager
$110K - $130K *
Take ownership of customer operations, ensuring alignment and communication between technical teams and hyperscale clients, driving improvements and resolving issues while enhancing relationships and...
2 weeks ago
Staff Technical Program Manager - 220781
$111K - $167K *
Engineer impactful technical programs by leading cross-functional teams, driving execution from strategy to launch, and ensuring alignment across global engineering and product leaders for successful...
5 days ago
Principal, Support Product Manager
$160K - $210K *
Develop and lead innovative support portfolio strategies to enhance business performance, ensuring competitive positioning and cross-functional collaboration to drive customer satisfaction and operati...
Reposted 4 weeks ago
$136K - $165K *
Empower a high-performing team to deliver exceptional IT support across multiple sites, enhancing employee experience through strategic leadership, proactive problem-solving, and innovative use of tec...
Reposted 2 weeks ago
$175K - $225K *
Lead Service Desk operations, utilizing technical expertise to enhance service delivery, mentor staff, analyze performance metrics, and drive continuous improvement initiatives to support complex tech...
3 weeks ago
$175K - $225K *
Champion IT excellence by leading Service Desk operations and mentoring staff. Enhance service quality through data analysis and collaborative improvement efforts, while providing technical expertise...
3 weeks ago
Senior Manager, Customer Support - CLS Scientific
$120K - $150K *
Unlock your leadership potential by guiding a dynamic support team to enhance customer satisfaction and operational excellence. Drive continuous improvement through data insights while fostering a cul...
3 days ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.