Director of Technical Support Jobs

Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.

What Does a Director of Technical Support Do?

A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.

Common Responsibilities

  • Develop support strategies, service processes, and performance goals.
  • Hire, coach, and lead technical support managers and teams.
  • Monitor metrics such as response and resolution times, customer satisfaction, and case volume.
  • Improve escalation management, troubleshooting resources, and knowledge bases.
  • Work with product and engineering teams to identify recurring issues and inform product improvements.
  • Manage budgets, staffing plans, tools, and operational priorities.

Skills and Experience Employers Seek

Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.

Find Director of Technical Support Jobs

Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.

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$180K - $200K *

Shape the future of DevSecOps by leading technical strategy and delivery excellence across Federal and DoD markets. Collaborate with teams to innovate solutions, drive business development, and mentor...

4 days ago

  •   11 - 15 years exp.  •   Information Technology

$130K - $180K *

Unlock potential by joining a dynamic engineering team as a Project Technical Manager, overseeing complex capital projects in a regulated pharmaceutical environment while collaborating with various st...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $95K *

Drive operational excellence in the Remote Operations Center, overseeing real-time market commitments and compliance. Lead a team to ensure efficient generation unit management and effective communica...

Charlotte, NCRemote

5 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Advance your career by leading operations in a dynamic Remote Operations Center. Oversee real-time market commitments, ensure compliance, and enhance team capabilities while managing critical generati...

5 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $121K *

Unlock the potential of customer learning by delivering innovative, impactful training experiences. Drive engagement through digital programs and live sessions, ensuring thousands of customers succeed...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $190K *

Lead the development and execution of enterprise data strategies, ensuring scalable, secure data systems that align with organizational goals while mentoring teams and driving impactful results across...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$160K - $190K *

Join a dynamic team to lead global clinical development programs, ensuring successful site startup and operational excellence while fostering high-performance cultures and strategic partnerships acros...

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $172K *

Drive strategic leadership for project and resource management, ensuring timely delivery and optimal resource utilization. Collaborate with cross-functional teams to enhance customer experience and fi...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$135K - $205K *

Lead the charge in delivering client-focused mainframe solutions. Oversee diverse projects, manage teams, and leverage strategic insights to enhance hardware and software lifecycle management while fo...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Unlock potential by providing expert service and maintenance for complex medical imaging equipment in healthcare settings, ensuring optimal performance and safety while supporting clinical teams...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Staffing

$84K - $88K *

Lead the charge in supervising production equipment maintenance, ensuring optimal performance and workflow. Manage a team of technicians, oversee preventative measures, and maintain inventory while dr...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $102K *

Elevate your career by providing hands-on IT support and systems administration in a dynamic, client-facing role. Collaborate with technical teams to enhance user experiences and maintain robust clien...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Accelerate innovation by leading engineering teams in cutting-edge web, mobile, and cloud solutions. Collaborate globally to deliver top-tier digital products while implementing strategic project mana...

Vaughan, ONIn-Person

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Champion customer success by delivering expert technical support in the paper and packaging industry. Build partnerships, resolve complex issues, and lead product development initiatives, traveling 60...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Deliver exceptional project leadership for complex manufacturing programs. Lead cross-functional teams to ensure timely, high-quality product delivery while maintaining customer satisfaction and compl...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join us to provide expert AV production support for studio productions, applying advanced technical skills in live and recorded formats. Lead audio workflows and collaborate with teams to ensure top-q...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Media

$80K - $90K *

Join a team that's dedicated to delivering exceptional technical support for complex technologies, ensuring global customer satisfaction and product quality through collaborative troubleshooting and i...

United StatesRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Elevate global technical support by transforming service delivery into a proactive, data-driven capability. Lead cross-functional teams to enhance diagnostic accuracy and improve dealer and customer e...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Lead the charge in global FAE and Customer Support, driving technical excellence and customer success through strategic initiatives, team development, and operational oversight to enhance product depl...

Montreal, QCIn-Person

2 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Join a team that's dedicated to solving complex IT challenges while providing exceptional support. Leverage your technical expertise and communication skills to enhance user experiences and collaborat...

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Engage with hyperscale customers by ensuring operational alignment and technical communication. Drive issue resolution, performance monitoring, and project coordination to enhance customer satisfactio...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Engage in leading large-scale construction projects, overseeing planning, execution, and quality assurance. Develop strategies, manage resources, and coordinate cross-functional teams for successful p...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$165K - $200K *

Lead a dynamic technical service organization, enhancing HVAC performance and customer satisfaction through strategic oversight, data-driven improvements, and effective team management across multiple...

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$150K - $180K *

Shape the future of global benefits and wellbeing programs. Lead strategy and execution across US, EMEA, and APAC regions, ensuring compliance and alignment with Total Rewards philosophy while fosteri...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Drive advanced technical support and software solutions, tackling complex integrations and deployments. Collaborate with cross-functional teams to enhance operational efficiency while mentoring peers...

3 days ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Technical Support do?question toggle

    A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.

  • What qualifications are typically required for Director of Technical Support jobs?question toggle

    Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.

  • How much do Director of Technical Support jobs pay?question toggle

    Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.

  • Where can I find Director of Technical Support jobs paying $100,000 or more?question toggle

    Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.