Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
$180K - $200K *
Shape the future of DevSecOps by leading technical strategy and delivery excellence across Federal and DoD markets. Collaborate with teams to innovate solutions, drive business development, and mentor...
4 days ago
$130K - $180K *
Unlock potential by joining a dynamic engineering team as a Project Technical Manager, overseeing complex capital projects in a regulated pharmaceutical environment while collaborating with various st...
Reposted 3 weeks ago
Supervisor, Remote Operations Center
$80K - $95K *
Drive operational excellence in the Remote Operations Center, overseeing real-time market commitments and compliance. Lead a team to ensure efficient generation unit management and effective communica...
5 days ago
Supervisor, Remote Operations Center
$80K - $95K *
Advance your career by leading operations in a dynamic Remote Operations Center. Oversee real-time market commitments, ensure compliance, and enhance team capabilities while managing critical generati...
5 days ago
Senior Product Training Specialist
$80K - $121K *
Unlock the potential of customer learning by delivering innovative, impactful training experiences. Drive engagement through digital programs and live sessions, ensuring thousands of customers succeed...
Reposted 2 weeks ago
$170K - $190K *
Lead the development and execution of enterprise data strategies, ensuring scalable, secure data systems that align with organizational goals while mentoring teams and driving impactful results across...
2 weeks ago
Senior Director, FSA Project Management
$160K - $190K *
Join a dynamic team to lead global clinical development programs, ensuring successful site startup and operational excellence while fostering high-performance cultures and strategic partnerships acros...
4 days ago
Director, Project Management & Resource Operations
$150K - $172K *
Drive strategic leadership for project and resource management, ensuring timely delivery and optimal resource utilization. Collaborate with cross-functional teams to enhance customer experience and fi...
2 weeks ago
Director, Mainframe Systems Programming
$135K - $205K *
Lead the charge in delivering client-focused mainframe solutions. Oversee diverse projects, manage teams, and leverage strategic insights to enhance hardware and software lifecycle management while fo...
1 week ago
Senior Imaging Service Engineer
$80K - $95K *
Unlock potential by providing expert service and maintenance for complex medical imaging equipment in healthcare settings, ensuring optimal performance and safety while supporting clinical teams...
Reposted 4 weeks ago
Production Technician Support Supervisor - Onsite (Overnights)
$84K - $88K *
Lead the charge in supervising production equipment maintenance, ensuring optimal performance and workflow. Manage a team of technicians, oversee preventative measures, and maintain inventory while dr...
2 weeks ago
$85K - $102K *
Elevate your career by providing hands-on IT support and systems administration in a dynamic, client-facing role. Collaborate with technical teams to enhance user experiences and maintain robust clien...
2 weeks ago
$125K - $150K *
Accelerate innovation by leading engineering teams in cutting-edge web, mobile, and cloud solutions. Collaborate globally to deliver top-tier digital products while implementing strategic project mana...
2 weeks ago
$95K - $115K *
Champion customer success by delivering expert technical support in the paper and packaging industry. Build partnerships, resolve complex issues, and lead product development initiatives, traveling 60...
4 weeks ago
$80K - $95K *
Deliver exceptional project leadership for complex manufacturing programs. Lead cross-functional teams to ensure timely, high-quality product delivery while maintaining customer satisfaction and compl...
Reposted 3 weeks ago
Senior AV Studio Production Specialist
$95K - $115K *
Join us to provide expert AV production support for studio productions, applying advanced technical skills in live and recorded formats. Lead audio workflows and collaborate with teams to ensure top-q...
Reposted 2 weeks ago
Technical Customer Support Engineer
$80K - $90K *
Join a team that's dedicated to delivering exceptional technical support for complex technologies, ensuring global customer satisfaction and product quality through collaborative troubleshooting and i...
Reposted 5 days ago
Global Director, Dealer Technical Support & Field Service Engineering
$150K - $180K *
Elevate global technical support by transforming service delivery into a proactive, data-driven capability. Lead cross-functional teams to enhance diagnostic accuracy and improve dealer and customer e...
1 week ago
Director, Field Applications Engineering & Customer Support
$125K - $150K *
Lead the charge in global FAE and Customer Support, driving technical excellence and customer success through strategic initiatives, team development, and operational oversight to enhance product depl...
2 weeks ago
$80K - $95K *
Join a team that's dedicated to solving complex IT challenges while providing exceptional support. Leverage your technical expertise and communication skills to enhance user experiences and collaborat...
3 days ago
Technical Customer Operations Manager
$110K - $130K *
Engage with hyperscale customers by ensuring operational alignment and technical communication. Drive issue resolution, performance monitoring, and project coordination to enhance customer satisfactio...
2 weeks ago
$80K - $95K *
Engage in leading large-scale construction projects, overseeing planning, execution, and quality assurance. Develop strategies, manage resources, and coordinate cross-functional teams for successful p...
3 weeks ago
$165K - $200K *
Lead a dynamic technical service organization, enhancing HVAC performance and customer satisfaction through strategic oversight, data-driven improvements, and effective team management across multiple...
2 weeks ago
$150K - $180K *
Shape the future of global benefits and wellbeing programs. Lead strategy and execution across US, EMEA, and APAC regions, ensuring compliance and alignment with Total Rewards philosophy while fosteri...
1 week ago
Advanced Technical Support Specialist US MDT
$90K - $110K *
Drive advanced technical support and software solutions, tackling complex integrations and deployments. Collaborate with cross-functional teams to enhance operational efficiency while mentoring peers...
3 days ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.