Explore Director of Technical Support jobs for experienced leaders who can build high-performing support organizations, improve customer experiences, and help resolve complex technical issues. Ladders features vetted professional opportunities with salaries of $100,000 or more, including senior roles across technology and other industries.
A Director of Technical Support leads the teams and operations responsible for helping customers and employees use technical products and services. The role often includes setting support strategy, managing managers and specialists, establishing service standards, and partnering with product, engineering, customer success, and sales teams. Directors may oversee multiple support channels, regions, or product lines.
Employers commonly look for substantial experience in technical support, customer operations, or service delivery, along with a record of leading teams and improving measurable outcomes. Helpful strengths include people leadership, customer communication, analytical thinking, incident and escalation management, and familiarity with support platforms and reporting tools. Requirements vary by company, product, and industry; some roles prioritize experience with enterprise software, cloud services, or global support operations.
Browse Director of Technical Support openings on Ladders to discover vetted professional jobs paying $100,000 or more. Compare opportunities by industry, location, and responsibilities, and focus your search on roles that match your leadership experience and career goals.
$170K - $205K *
Join a dynamic team as you lead the technical service organization, driving performance metrics and enhancing customer satisfaction through effective service strategies and operational excellence acro...
2 weeks ago
$80K - $95K *
Deliver exceptional project leadership for complex manufacturing programs. Lead cross-functional teams to ensure timely, high-quality product delivery while maintaining customer satisfaction and compl...
Reposted 3 weeks ago
Senior AV Studio Production Specialist
$95K - $115K *
Join us to provide expert AV production support for studio productions, applying advanced technical skills in live and recorded formats. Lead audio workflows and collaborate with teams to ensure top-q...
Reposted 2 weeks ago
Technical Customer Support Engineer
$80K - $90K *
Join a team that's dedicated to delivering exceptional technical support for complex technologies, ensuring global customer satisfaction and product quality through collaborative troubleshooting and i...
Reposted 5 days ago
Global Director, Dealer Technical Support & Field Service Engineering
$150K - $180K *
Elevate global technical support by transforming service delivery into a proactive, data-driven capability. Lead cross-functional teams to enhance diagnostic accuracy and improve dealer and customer e...
1 week ago
Global Director, Dealer Technical Support & Field Service Engineering
$150K - $180K *
Join a team that's transforming technical support into a proactive, data-driven service. Lead global operations, enhance dealer and technician experiences, and drive continuous improvement in diagnost...
1 week ago
Director, Field Applications Engineering & Customer Support
$125K - $150K *
Lead the charge in global FAE and Customer Support, driving technical excellence and customer success through strategic initiatives, team development, and operational oversight to enhance product depl...
2 weeks ago
$80K - $95K *
Join a team that's dedicated to solving complex IT challenges while providing exceptional support. Leverage your technical expertise and communication skills to enhance user experiences and collaborat...
3 days ago
Technical Customer Operations Manager
$110K - $130K *
Engage with hyperscale customers by ensuring operational alignment and technical communication. Drive issue resolution, performance monitoring, and project coordination to enhance customer satisfactio...
2 weeks ago
$80K - $95K *
Engage in leading large-scale construction projects, overseeing planning, execution, and quality assurance. Develop strategies, manage resources, and coordinate cross-functional teams for successful p...
3 weeks ago
$165K - $200K *
Lead a dynamic technical service organization, enhancing HVAC performance and customer satisfaction through strategic oversight, data-driven improvements, and effective team management across multiple...
2 weeks ago
$150K - $180K *
Shape the future of global benefits and wellbeing programs. Lead strategy and execution across US, EMEA, and APAC regions, ensuring compliance and alignment with Total Rewards philosophy while fosteri...
1 week ago
Advanced Technical Support Specialist US MDT
$90K - $110K *
Drive advanced technical support and software solutions, tackling complex integrations and deployments. Collaborate with cross-functional teams to enhance operational efficiency while mentoring peers...
3 days ago
$110K - $130K *
Transform your career by leading a team responsible for the architecture, engineering, and security of critical data and SharePoint systems. Partner with business teams to ensure reliable data movemen...
3 weeks ago
$62K - $116K *
Shape the future of manufacturing by leading production teams, driving Lean initiatives, and ensuring operational excellence while fostering a safe and efficient work environment for all employees...
6 days ago
$62K - $116K *
Empower production teams by leading daily operations, driving Lean initiatives, and fostering a safe work environment. Champion continuous improvement while mentoring staff and ensuring performance go...
1 week ago
$90K - $110K *
Empower your career by developing impactful training and documentation for a large-scale healthcare modernization initiative, collaborating with diverse teams to enhance user understanding and adoptio...
3 days ago
$125K - $150K *
Lead the charge in transforming operational excellence through a Zero Defects mindset, driving innovation in alloy development and manufacturing technologies while mentoring a high-performing technica...
2 weeks ago
$135K - $160K *
Join us in driving a Zero Defects mindset through technical leadership, enhancing product performance, and fostering a high-performing team. Influence manufacturing technologies and customer satisfact...
2 weeks ago
Technical Director, Stations Lead
$200K - $260K *
Lead the charge in managing complex station design projects, ensuring technical deliverables meet project requirements while coordinating with various stakeholders and teams to facilitate successful o...
Today
Staff Technical Program Manager, Deployments
$200K - $240K *
Elevate deployment programs by leading infrastructure projects end-to-end. Shape the TPM function, oversee GPU architecture integration, and drive technical excellence in a rapidly expanding AI cloud...
Reposted 2 weeks ago
Staff Technical Program Manager, Deployments
$200K - $240K *
Shape the future of AI infrastructure deployment as a Staff TPM overseeing new site expansions, vendor engagement, and collaborative inter-departmental programs, driving innovation and sustainability...
Reposted 2 weeks ago
Staff Technical Program Manager, Deployments
$200K - $240K *
Unlock impactful deployment programs in sustainable AI infrastructure. Lead end-to-end new site initiatives, shape TPM frameworks, and drive cross-organizational alignment to optimize GPU architecture...
Reposted 2 weeks ago
$150K - $190K *
Advance your career by leading a dynamic U.S. sales organization, driving customer acquisition and market expansion, while fostering a high-performance culture and aligning teams to achieve strategic...
3 weeks ago
$150K - $190K *
Lead the charge in U.S. sales growth by enhancing customer acquisition, cultivating a high-performance sales culture, and driving market expansion through strategic leadership and robust execution acr...
3 weeks ago
What does a Director of Technical Support do?
A Director of Technical Support leads support teams and operations, sets service standards, manages escalations and performance, and works with other departments to improve the customer experience and resolve recurring technical issues.
What qualifications are typically required for Director of Technical Support jobs?
Requirements vary, but employers often seek significant technical support or service operations experience, a history of leading teams, strong communication and analytical skills, and the ability to improve support performance. Some roles require expertise in a particular product, industry, or support platform.
How much do Director of Technical Support jobs pay?
Compensation depends on factors such as industry, location, company size, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, where you can explore current opportunities and their listed compensation details.
Where can I find Director of Technical Support jobs paying $100,000 or more?
Browse Director of Technical Support listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more. Use job details to compare responsibilities, locations, and qualifications.