Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$120K - $150K *

Partner with us to drive strategic HR initiatives, aligning people and business objectives. Influence executive leaders, enhance workforce planning, foster talent development, and shape innovative wor...

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Accelerate client growth and retention by strategizing team objectives and optimizing service delivery. Lead client strategies, mitigate churn, and drive team performance while ensuring alignment with...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Shape the future of client engagement by leading a regional strategy team focused on maximizing satisfaction and retention. Drive client advocacy and product adoption while working closely with cross...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $130K *

Drive client success by leading the strategy team, enhancing satisfaction, retention, and product adoption while analyzing market opportunities and risks to optimize client engagement and build long-t...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Join a team that's driving customer success through exceptional implementations, education, and managed services. Lead cross-functional teams to enhance client experience, retention, and growth, ensur...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$90K - $120K *

Champion customer success by leveraging your FERC compliance expertise to enhance enterprise relationships and guide the evolution of our eTariff, EQR, and MBR applications for regulated entities. Dri...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $130K *

Deliver strategic oversight as a Technical Customer Success Manager, maximizing customer engagement with HERE’s technology solutions across diverse industries, ensuring sustained success and growth in...

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $130K *

Unlock complex customer relationships by driving renewals, managing escalations, and conducting quarterly business reviews. Own the process from start to finish, ensuring client voices are integrated...

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$70K - $95K *

Advance customer success through deep domain expertise in manufacturing, supply chain, or procurement. Own end-to-end account management, implement operational change, and ensure ROI by being a strate...

Montreal, QCIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $110K *

Bring your expertise to foster customer partnerships and drive success, guiding clients to achieve their business objectives and realize value through strategic engagement and ongoing relationship man...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Business Services

$145K - $185K *

Lead the charge in nurturing strategic relationships with key enterprise clients while driving satisfaction, retention, and product adoption through collaborative solutions and exceptional service del...

US-AnywhereRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $90K *

Champion client relationships by ensuring satisfaction and loyalty while managing account renewals. You will serve as a liaison to coordinate solutions that meet customer needs, driving growth through...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Unlock potential by providing expert support in healthcare revenue cycle management, ensuring successful adoption of contract management and analytics solutions while optimizing client relationships a...

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$70K - $95K *

Drive client success by optimizing healthcare revenue cycles and ensuring effective use of solutions. Collaborate across teams to enhance contract management and analytics, delivering training and sup...

Reposted today

  •   Less than 5 years exp.  •   Healthcare

$90K - $130K *

Empower client success by managing strategic accounts, ensuring value delivery, and enhancing customer relationships. Drive engagement and retention while optimizing the customer lifecycle in a dynami...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$70K - $95K *

Lead the charge in enhancing customer satisfaction for SMB Pool Service Pros. Manage a portfolio, driving product adoption and retention while providing key insights to ensure customers leverage Skimm...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $120K *

Own and optimize the Gainsight platform to enhance customer experience through health scoring, playbooks, and actionable insights, collaborating across teams to ensure data-driven customer engagement...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Business Services

$155K - $175K *

Transform the client support experience by leading a technical team, driving continuous improvement, and ensuring high-quality, timely resolutions for diverse complex issues, all while enhancing opera...

Today

  •   5 - 7 years exp.  •   Technical Services

$132K - $178K *

Lead the charge in optimizing customer success through data-driven strategies. Engage with clients to ensure impactful implementation of analytics tools, driving long-term business transformation and...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$132K - $178K *

Elevate your career by partnering with customers to drive data analytics success! You will guide clients through implementation, ensuring they achieve business value and optimal usage of analytics too...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$70K - $100K *

Contribute to customer success by driving software adoption and onboarding. Collaborate with teams to enhance the customer journey, providing insights for product evolution and achieving onboarding go...

2 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$70K - $100K *

Drive customer success and adoption of innovative SaaS solutions, managing onboarding and maximizing client value. Collaborate across teams to enhance product offerings and create impactful customer e...

US-AnywhereRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $185K *

Elevate your career by partnering with senior living executives to drive adoption and ROI. This strategic role combines clinical insight and commercial acumen to enhance client relationships and opera...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$76K - $95K *

Join a team that's dedicated to enhancing customer success by building strong relationships, analyzing data trends, and providing technical support to ensure optimal utilization of solutions while adv...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$230K - $270K *

Join us to lead customer marketing initiatives that drive revenue and advocacy. As a strategic leader, you'll manage a talented team to enhance customer experiences and implement impactful marketing p...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.