Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$80K - $100K *

Join a dynamic team as a Strategic Customer Success Manager, driving growth and retention for major law firm accounts. Collaborate cross-functionally to enhance customer value and ensure successful ad...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $180K *

Lead the charge in enhancing client success by building strategic relationships, driving collaboration across teams, and delivering exceptional service to a diverse portfolio of key health industry cl...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $170K *

Shape the future of customer success by cultivating strategic relationships, driving adoption, and ensuring enterprise clients achieve measurable value from innovative API solutions and AI platforms...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$160K - $200K *

Transform customer experiences by leading a global team of Customer Success Managers, driving strategic value, fostering cross-functional collaboration, and ensuring high retention and satisfaction fo...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$95K - $115K *

Optimize customer success by driving engagement and retention, ensuring clients maximize value from services. Collaborate with teams to enhance the customer experience and advocate for their needs, co...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$112K - $125K *

Champion customer success by managing strategic partnerships, optimizing client engagement, and driving value through innovative solutions in the healthcare sector. Collaborate with C-level executives...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$118K - $132K *

Drive customer success by managing partnerships and optimizing solutions for enterprise clients. Leverage your consulting expertise to engage C-level executives and enhance value in the healthcare sec...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$95K - $148K *

Manage strategic customer relationships, driving value and success through effective communication and collaboration across teams. Lead change initiatives and advocate for best practices to enhance cu...

Yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$95K - $148K *

Advance customer success by building strategic relationships and driving value through effective account management. Collaborate across teams to ensure client satisfaction and optimize product usage f...

Yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Elevate sales performance by developing and scaling a forward-thinking sales enablement strategy. Lead onboarding, ongoing skills enhancement, and sales methodology adherence while leveraging AI-drive...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Accelerate customer success by managing enterprise accounts, driving onboarding, and ensuring long-term satisfaction. Collaborate cross-functionally to deliver value, mitigate risks, and identify grow...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Empower our Enterprise customers by enhancing product adoption and health. Collaborate with cross-functional teams to deliver tailored solutions, ensuring exceptional experiences for high-growth organ...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Grow your career with an influential role in customer success, fostering strong relationships and driving client satisfaction post-sale while managing renewals and growth opportunities in the health c...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Elevate customer success in the Americas by leading a growing team of CSMs. Drive adoption, value realization, and customer health while shaping playbooks and strategies for scalable growth. Collabora...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $150K *

Lead the charge in elevating client success through strategic relationship management, team development, and robust operational frameworks to ensure exceptional service delivery and client satisfactio...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Develop and nurture partnerships with school districts to drive product adoption, enhance customer success, and ensure long-term retention through strategic implementation and proactive engagement...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Transform customer success strategies to enhance client satisfaction and retention. Lead a dynamic team, driving initiatives that elevate user experience and foster growth within a fast-paced SaaS env...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$85K - $92K *

Lead a dynamic team of Customer Advisors to enhance SMB client success, focusing on adoption, retention, and account health. Drive key metrics and collaborate cross-functionally to resolve issues, ens...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$221K - $426K *

Elevate customer success by leading a high-performing team to drive enterprise growth, retention, and adoption of AI solutions. Engage with C-suite executives to foster strategic partnerships and deli...

1 week ago

  •   11 - 15 years exp.  •   Enterprise Technology

$111K - $168K *

Empower industry leaders by becoming a trusted partner in their success. Work cross-functionally to enhance customer operations and drive value through innovative solutions. This role offers growth po...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Shape the future of customer success by guiding clients to maximize value from our platform. Collaborate with stakeholders, synthesize data into insights, and drive growth while ensuring exceptional c...

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$130K - $140K *

Partner with us to drive growth for interventional psychiatry clinics. You'll manage relationships, analyze performance, and implement strategies to enhance patient care and clinic success, all while...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $115K *

Unlock potential by driving customer success in the Retail and CPG sectors. Own relationships with major brands, enhance digital engagement, and ensure measurable outcomes through strategic account ma...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Transform the customer experience by driving growth strategies for healthcare practices, coaching providers, and executing innovative initiatives for retention and revenue. Collaborate with leadership...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$171K - $273K *

Shape the future of sales operations by leading a high-performing team focused on strategic business planning, capacity management, and performance analysis to drive growth and productivity across glo...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.