Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$120K - $145K *

Drive customer success by leading a team of Technical Success Architects, enhancing technical delivery and fostering strategic partnerships to maximize client value and achieve business objectives acr...

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Join a team that's dedicated to enhancing customer success through leadership, technical expertise, and strategic engagement. Drive growth and adoption while overseeing a talented group, ensuring sati...

3 days ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Drive customer success by cultivating relationships, ensuring value, and expanding growth through proactive engagement and solution adoption within a designated account base...

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$67K - $103K *

Champion customer success by managing enterprise accounts, driving retention, and upselling. Build strong relationships to ensure clients realize value from the platform, while meeting renewal targets...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Accelerate customer engagement through proactive relationship building and effective value selling. Drive success by onboarding customers, resolving issues, and identifying growth opportunities within...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Champion customer success by driving value realization and retention for enterprise accounts while coordinating cross-functionally to ensure exceptional outcomes and growth strategies that align with...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Elevate customer success by leading a dynamic team focused on retention, expansion, and providing exceptional experiences for Mid-Market and Enterprise clients. Optimize performance through data insig...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $120K *

Inspire strategic initiatives and nurture relationships with enterprise accounts, ensuring clients maximize platform value while driving customer success through tailored solutions and insights across...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Take ownership of customer success by onboarding, integrating, and retaining clients. Collaborate with technical teams to enhance identity security and drive account growth while effectively presentin...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $150K *

Partner with us to elevate Premier Tier customer success through strategic consulting, AI adoption, and change management. Lead C-suite engagements, develop methodologies, and drive measurable outcome...

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $150K *

Pioneer customer success management by owning Premier Tier accounts and leading AI adoption efforts. Transform internal methodologies and drive impactful relationships with C-suite executives to ensur...

Yesterday

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $120K *

Lead the charge in enhancing customer success by managing a high-performing team dedicated to enterprise dental clients, driving retention, operational excellence, and strong relationships for strateg...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$225K - $275K *

Join a team that's redefining the healthcare experience by driving customer success strategies. Lead initiatives that boost adoption and retention while fostering critical relationships within the hea...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Empower healthcare transformation by driving customer engagement and growth. Manage high-value accounts, build relationships, identify risks, and leverage cross-functional teams to enhance retention a...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$188K - $242K *

Transform marketing effectiveness by architecting systems that enhance customer journey, drive engagement, and leverage AI responsibly. Collaborate across functions to build a high-impact MarOps team...

Today

  •   11 - 15 years exp.  •   Business Services

$90K - $110K *

Engage and manage a portfolio of medium-value customers, enhancing their journey through onboarding, adoption, and renewal phases while driving strong relationships and technical enablement for succes...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$65K - $109K *

Join a dynamic team as a Customer Success Manager driving product adoption, enhancing client relations, and contributing to strategic growth in the Marine Insurance sector through cross-functional col...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Transform customer experiences by managing the complete lifecycle from onboarding to renewal. Drive retention, growth, and satisfaction while collaborating with sales and internal teams to deliver val...

US-AnywhereRemote

Today

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $120K *

Empower your career by building strong client partnerships and driving success metrics. Lead key accounts through measurable results, ensuring client satisfaction and growth in a fast-paced, impact-dr...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Drive transformative client relationships with C-suite leaders, leading outcomes and expansion efforts. Develop playbooks to ensure success, translate client needs into actionable initiatives, and fos...

Reposted today

  •   Less than 5 years exp.  •   Business Services

$220K - $330K *

Champion the evolution of marketing operations to enhance efficiency, quality, and strategic impact across systems and processes. Grow a high-performing team while optimizing technology and operations...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $150K *

Innovate customer success initiatives by architecting and operationalizing a comprehensive program. Partner with leadership to enhance user adoption, satisfaction, and retention while managing custome...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $105K *

Champion strategic school partnerships by building trust with counselors, optimizing support, and driving growth. Lead initiatives to enhance student mental health access and improve operational effic...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $110K *

Engage with SLED accounts as a Customer Success Manager, fostering strong relationships, driving account growth, and ensuring customer satisfaction with technology solutions. Collaborate cross-functio...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $180K *

Lead the charge in optimizing account management and customer success for complex public sector partnerships. You will oversee a high-performing team, ensuring proactive relationship management, reten...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.