Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$150K - $200K *

Drive impactful marketing strategies in the Healthcare sector, enhancing positioning and messaging. Collaborate cross-functionally to accelerate growth and establish thought leadership, ensuring relev...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$260K - $312K *

Lead the charge in enhancing client relationships and operational excellence. Drive strategic initiatives, manage a large team, and deliver exceptional service to ensure long-term client satisfaction...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Transform organizational culture and employee engagement by leading strategic initiatives that foster belonging, recognition, and connection across the workforce. Drive impactful programs and insights...

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$118K - $158K *

Transform the CEO's office by driving strategic initiatives, managing executive priorities, and fostering cross-functional collaboration. Leverage your expertise to enhance decision-making and operati...

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$94K - $133K *

Champion client engagement by leading high-impact programs, managing relationships, and ensuring optimal value realization through strategic oversight and proactive insights across teams in an enterpr...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate your career by leading strategic HR initiatives across multiple states, ensuring compliance and efficiency while managing a diverse offshore team to enhance employee experiences and operationa...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $189K *

Elevate your career by engaging with customers and partners to maximize the value of our solutions. Collaborate with teams to drive adoption, support partner onboarding, and present tailored demonstra...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K *

Shape the future of organizational culture by leading strategic HR initiatives, enhancing employee engagement, and fostering a values-driven environment that prioritizes wellness, development, and com...

Toronto, ONIn-Person

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$160K - $180K *

Drive digital transformation initiatives in the telecom sector, guiding clients through strategic advisory, implementation, and adoption of innovative solutions to enhance customer engagement and busi...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in optimizing marketing operations to drive developer adoption, pipeline growth, and revenue. Oversee systems, processes, and insights while collaborating with cross-functional teams t...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $105K *

Innovate customer partnerships by driving platform adoption and strategic alignment. As a key advisor, you'll enhance executive relationships, identify growth opportunities, and ensure exceptional out...

2 weeks ago

  •   5 - 7 years exp.  •   Media

$205K - $307K *

Join a team that's redefining engineering operations by driving performance, accountability, and strategic alignment across engineering, finance, and product. Leverage insights to enhance organization...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $170K *

Optimize user experience strategies for complex pharmaceutical projects, leading teams and collaborating with clients to ensure best practices are met across digital and omnichannel platforms, while d...

5 days ago

  •   8 - 10 years exp.  •   Media

$125K - $150K *

Join a dynamic team to lead multi-site logistics operations, driving performance and customer satisfaction. Collaborate with site leaders and executives to foster a culture of accountability and conti...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$76K - $186K *

Transform customer advocacy into a strategic engine, leading end-to-end review programs across key platforms. Drive market proof and competitive differentiation while collaborating cross-functionally...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$153K - $207K *

Explore innovative customer success strategies in AI-driven communication, guiding clients through onboarding and optimization of messaging services. Collaborate with cross-functional teams to enhance...

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$153K - $207K *

Unlock potential by serving as a strategic advisor for customer success in AI-driven communication, guiding onboarding and adoption of messaging solutions while collaborating with cross-functional tea...

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Champion administrative excellence by leading multi-team support functions, enhancing service delivery, and driving operational performance. Collaborate with stakeholders to align priorities and foste...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$135K - $160K *

Join a dynamic team as you lead administrative support across multiple offices, ensuring high-quality service delivery, managing talent, and driving operational excellence to meet evolving business ne...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$125K - $150K *

Empower operational excellence by leading administrative support across teams. Drive service delivery, enhance manager effectiveness, and ensure high-quality execution while fostering collaboration an...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$146K - $282K *

Join a team that's redefining healthcare workforce solutions through innovative product management, strategic partnerships, and operational excellence. Drive new offerings from concept to commercializ...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Drive project success by managing financial planning, stakeholder relationships, and full-lifecycle oversight. Utilize advanced project management tools to ensure effective communication and adaptabil...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the charge in customer relationship management, ensuring successful onboarding and ongoing success for clients utilizing the compute platform. Drive value, manage account health, and advocate for...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $150K *

Advance operational excellence by leading day-to-day functions, managing staff, and driving strategic goals to ensure timely production and delivery while optimizing costs and enhancing customer satis...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$200K - $250K *

Join a team that's shaping growth strategies for Federal Civilian accounts. Leverage your expertise in federal markets to drive business development, capture opportunities, and enhance customer relati...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.