Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

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$120K - $180K *

Transform enterprise growth by collaborating with C-suite leaders to drive AI adoption. Engage in complex sales processes, develop strategic relationships, and innovate go-to-market strategies while c...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $180K *

Shape the future of managed services by leveraging AI-driven solutions, optimizing complex processes, and collaborating with cross-functional teams to deliver client-focused application support and de...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$90K - $130K *

Help us enhance customer satisfaction and retention for large healthcare accounts while building strategic relationships, driving growth, and advocating for client needs in this high-impact role focus...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $130K *

Empower enterprise healthcare clients by driving account retention and customer satisfaction. Build strategic relationships across large organizations, addressing needs proactively and ensuring except...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$125K - $160K *

Launch revenue growth by leading enterprise sales cycles, forming strategic client partnerships, and transforming challenges into actionable outcomes across a portfolio of high-value accounts...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$138K - $235K *

Lead procurement initiatives to drive operational excellence and strategic sourcing. Partner with cross-functional teams to optimize contracts and enhance supplier relationships, ensuring effective te...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$138K - $235K *

Partner with us to lead procurement strategies and optimize supplier relations. Drive contractual negotiations, implement operational processes, and elevate performance across software and professiona...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $140K *

Shape the future of data-driven healthcare by leading operational and analytical initiatives that drive growth and excellence. Collaborate with stakeholders to deliver insights, support decision-makin...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$170K - $210K *

Engage with cross-functional teams to optimize HR operations and strategies. Lead benefits, compliance, and performance management while redefining employee experience to support growth and innovation...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$130K - $180K *

Transform customer experiences by building a high-performing Customer Success and Support team. Drive measurable impact on retention, expansion, and satisfaction while creating scalable processes to e...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $180K *

Drive customer success by building a scalable support organization focused on retention, growth, and exceptional customer experiences while leveraging automation and cross-functional collaboration...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Drive customer success and support initiatives to optimize retention and growth, shaping a high-performing team while establishing processes that enhance customer experience and leverage AI for seamle...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $120K *

Champion operational excellence by leading a high-performing Contact Center team, driving strategy alignment with customer experience goals, and implementing innovative solutions for continuous improv...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$200K - $300K *

Lead the charge in redefining lifecycle marketing strategies for US traders. This strategic role requires experience in engaging users through innovative AI-driven initiatives and cross-functional col...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$99K - $175K *

Optimize client operations and drive strategic initiatives by translating executive goals into actionable insights, fostering cross-functional collaboration, and enhancing operational efficiency for t...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$99K - $175K *

Empower your career by driving client experience operations, collaborating with senior leaders to enhance systems and processes while ensuring impactful client engagements within a dynamic, fast-paced...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $110K *

Lead impactful projects in contact center operations, ensuring timely execution and optimizing performance while coordinating cross-functional teams to enhance employee and customer experience...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$215K - $250K *

Unlock potential by leading commercial technology initiatives that enhance sales effectiveness. You'll define the systems vision and oversee a robust CRM platform to drive alignment and growth across...

4 days ago

  •   11 - 15 years exp.  •   Healthcare

$99K - $175K *

Contribute to a high-impact client experience operations role that bridges strategy and action. Collaborate with executive leadership and build operational frameworks that enhance client relationships...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$200K - $300K *

Architect the future of lifecycle marketing by defining and executing strategies that engage US traders. Lead cross-functional teams while harnessing AI to revolutionize user engagement and drive rete...

2 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$166K - $308K *

Shape the future of employee engagement by leading initiatives that enhance the associate experience, drive change management, and foster a culture of transparency and inclusion across a global organi...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$75K - $95K *

Elevate employee engagement by partnering with leadership to align HR strategies with business goals. Drive organizational growth through effective coaching and lead HR initiatives within a dynamic te...

Montreal, QCIn-Person

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $180K *

Lead and elevate brand perception by crafting clear narratives, visual identity, and customer advocacy strategies. Drive brand clarity across channels while supporting product marketing and sales coll...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Champion customer success by leading a dynamic team to enhance satisfaction, drive retention, and implement strategies that foster client growth and loyalty across all stages of the customer lifecycle...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$130K - $180K *

Innovate your career by leading the structuring and execution of complex agreements across Connected Solutions, partnering with sales to ensure optimal deal closure while maintaining risk standards an...

Yesterday

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.