Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
Associate Director, Customer Master & Data Product Owner
$137K - $235K *
Champion data excellence by managing customer master data and driving quality improvements. Collaborate with cross-functional teams to enhance data processes, ensuring integrity and efficiency in data...
Reposted today
Director - Partner Sales, Data & Cloud Alliances
$150K - $180K *
Lead the charge in driving partner-sourced revenue growth and market expansion through strategic alliances in Data, AI, and Cloud. Collaborate with top technology partners to convert relationships int...
1 week ago
Director, People Operations and Culture
$167K - $185K *
Champion a cohesive People Operations strategy that drives talent acquisition, engagement, and culture across multiple entities. Partner with leadership to ensure operational excellence while fosterin...
Reposted today
Senior Client Success Manager (North America)
$110K - $130K *
Join a dynamic team as you manage client relationships, ensuring successful onboarding and adoption of our platform. Drive account growth through proactive engagement and strategic insights, enhancing...
Today
Associate Director, Technical Project Management
$87K - $93K *
Join a dynamic Systems Team to manage cross-functional technical projects, ensuring effective delivery and stakeholder satisfaction while driving process improvements and collaboration across teams to...
2 weeks ago
$125K - $295K *
Take ownership of global delivery operations, ensuring seamless hub economics, resourcing, and routing. Collaborate with finance and commercial teams to drive data-driven decisions and maintain consis...
1 week ago
$125K - $295K *
Shape the future of global delivery by overseeing hub economics, resourcing, and operational systems. Collaborate with finance and delivery teams to ensure seamless routing and data-driven decision-ma...
1 week ago
$125K - $295K *
Lead the charge in optimizing global delivery operations, ensuring seamless hub economics and resource allocation. Collaborate with finance and commercial teams to drive data-driven decisions and main...
1 week ago
$194K - $252K *
Lead the charge in defining the Salesforce-Conga quote-to-cash technology roadmap, enhancing the customer experience, and driving innovation. Collaborate across teams to deliver effective solutions su...
Reposted 3 days ago
Director, Business Capabilities
$152K - $191K *
Transform business capabilities by leading strategy and delivery oversight for Digital Technology. Collaborate across functions to align priorities, drive measurable outcomes, and enhance organization...
5 days ago
$175K - $210K *
Elevate team performance by leading a high-achieving group of enterprise AEs. Drive excellence in sales processes, cultivate talent, and secure complex multi-stakeholder deals. Influence product strat...
Reposted 3 weeks ago
$110K - $130K *
Advance healthcare solutions by leading service delivery, optimizing operations, and enhancing customer engagement. Utilize your expertise to drive strategic initiatives, foster collaboration, and ens...
4 days ago
$136K - $198K *
Champion analytics excellence by guiding clients and teams, leveraging deep expertise in Adobe Analytics to drive strategic decisions and enhance measurement practices in a fast-paced environment...
4 weeks ago
Customer Success Manager, Revenue Cycle Management (RCM)
$84K - $87K *
Elevate customer success by managing onboarding and ongoing support for dental practices using an AI-driven revenue cycle management platform, ensuring seamless integration and customer advocacy throu...
1 week ago
Associate Director, Digital Experience Platform Lead
$186K - $233K *
Drive the evolution of global digital experience platforms, ensuring security, compliance, and innovation. Lead strategy, governance, and partnerships to enhance web capabilities and support product l...
3 weeks ago
$90K - $110K *
Drive client success by managing strategic relationships, ensuring alignment with business goals, and delivering measurable value. Collaborate across teams to address risks and enhance partnerships, f...
Today
$140K - $170K *
Pioneer strategic partnerships within the pharmaceutical sector, leveraging expertise in programmatic trading and client engagement to deliver exceptional value and drive revenue growth through collab...
Reposted 3 weeks ago
$110K - $130K *
Lead and expand strategic client relationships, driving satisfaction and revenue growth. Collaborate cross-functionally to deliver high-impact solutions and manage large-scale initiatives while ensuri...
2 weeks ago
Senior Director, Sales Enablement
$175K - $210K *
Transform the sales enablement landscape by leading strategic initiatives that empower teams, enhance training, and drive growth in a dynamic marketplace. Collaborate cross-functionally to ensure ever...
2 weeks ago
$135K - $195K *
Champion customer success by driving engagement strategies, aligning services, and ensuring satisfaction through effective consulting and sales practices. Collaborate with teams to enhance outcomes an...
5 days ago
$120K - $145K *
Partner with senior leaders to align HR strategies with business goals, drive organizational effectiveness, and enhance associate experience. Lead initiatives that foster a high-performing culture and...
2 weeks ago
$110K - $130K *
Drive successful customer onboarding and data migration by leading a high-performing team. Oversee implementation processes, ensuring timely go-lives and customer satisfaction while optimizing operati...
3 weeks ago
Director, Technical Experience
$135K - $160K *
Drive the strategic vision for Technical Support, enhancing service delivery and operational efficiency while championing AI transformation and innovation to elevate customer experience and achieve bu...
Reposted yesterday
Senior Director of Program Management
$150K - $180K *
Lead the charge in enterprise transformation by owning end-to-end execution across ERP, CRM, and project management platforms, ensuring alignment and accountability across multiple initiatives for suc...
Yesterday
Director, Account Management (SMB Channel)
$280K - $300K *
Unlock potential by leading a dynamic Account Management team to drive growth, enhance customer retention, and achieve sales objectives. Collaborate with leadership to implement strategies and foster...
3 weeks ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.