Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
Director - Business Applications & PMO
$120K - $150K *
Lead strategic initiatives in enterprise business applications, enhancing processes and technology partnerships. Collaborate across functions to optimize application capabilities and ensure alignment...
3 weeks ago
$113K - $210K *
Empower your career by leading the Sponsor Analytics function, delivering actionable insights and strategic reporting to enhance benefits programs and improve health outcomes for Canadians through dat...
1 week ago
$113K - $210K *
Transform your career by leading the Sponsor Analytics function, delivering actionable insights and reporting to enhance benefits programs and improve health outcomes for Canadians. Drive innovation a...
1 week ago
$110K - $130K *
Accelerate progress at People & Culture operations, ensuring strategic support and innovative programs to enhance employee experience and business alignment while fostering strong leadership and opera...
4 weeks ago
$113K - $210K *
Shape the future of sponsor analytics by leading a high-performing team to deliver actionable insights and reporting, enhancing decision-making for plan sponsors and driving healthier outcomes across...
1 week ago
Director, Ops Support (Quality and Customer Care)
$140K - $150K *
Join us to lead strategic operations and enhance customer experience across the Last Mile network. Drive performance improvements, manage claims, and implement scalable solutions while collaborating w...
2 weeks ago
$110K - $115K *
Drive customer success by managing club partnerships, identifying growth opportunities, and delivering strategic insights. Collaborate with teams to enhance engagement and retention, ensuring measurab...
2 weeks ago
Director, Operational Excellence
$110K - $130K *
Elevate operational performance by leading data-driven initiatives, developing KPIs, and fostering a culture of continuous improvement across business units to enhance efficiency, quality, and client...
Today
Executive Director, Global Learning
$173K - $312K *
Empower organizational growth by leading global learning strategies, aligning workforce capabilities with business goals, and driving innovative solutions. Collaborate with senior leaders to enhance l...
Reposted 1 week ago
Executive Director, Global Learning
$173K - $312K *
Pioneer a transformative global learning strategy, aligning enterprise priorities with innovative solutions. Lead a diverse team to enhance organizational capability, manage budgets, and drive measura...
2 weeks ago
Executive Director, Global Learning
$173K - $312K *
Lead the charge in shaping global learning strategies, driving capability development, and fostering partnerships across the organization to enhance workforce effectiveness and align with strategic bu...
2 weeks ago
Executive Director, Global Learning
$173K - $312K *
Drive global learning initiatives by aligning strategies with business needs, overseeing budgets, and fostering innovation in learning technologies to enhance employee capabilities and organizational...
2 weeks ago
Executive Director, Global Learning
$173K - $312K *
Elevate global learning initiatives by leading strategy, governance, and innovation. Collaborate with senior leaders to identify capability gaps and drive impactful learning solutions that align with...
2 weeks ago
Executive Director, Global Learning
$173K - $312K *
Strategize and lead the global learning agenda, aligning workforce priorities with innovative solutions. Drive enterprise learning strategy, governance, and technology to enhance capability and perfor...
2 weeks ago
Impact Manager, Customer Success
$100K - $105K *
Transform customer relationships by driving RQI Portfolio adoption and ensuring successful implementations. Collaborate with healthcare leaders to achieve financial goals and enhance patient outcomes...
6 days ago
Impact Manager, Customer Success
$100K - $105K *
Lead the charge in driving customer success through effective account management, strategic relationship building, and successful implementation of the RQI Portfolio to achieve financial goals and enh...
6 days ago
Impact Manager, Customer Success
$100K - $105K *
Empower customer success by managing accounts, driving RQI adoption, and building lasting relationships. Utilize consultative methods to achieve financial goals while ensuring customer health and maxi...
6 days ago
Impact Manager, Customer Success
$100K - $105K *
Join a team that's dedicated to saving lives by managing customer accounts, driving RQI Portfolio adoption, and building lasting relationships. Utilize your consultative skills to achieve financial go...
6 days ago
Impact Manager, Customer Success
$100K - $105K *
Drive customer success by managing accounts, achieving sales goals, and implementing RQI programs. Build strong relationships and ensure customer health while promoting best practices and maximizing p...
2 weeks ago
Impact Manager, Customer Success
$100K - $105K *
Transform customer relationships by driving RQI Portfolio adoption and ensuring account success. Leverage consultative methodologies to achieve financial goals while fostering long-term partnerships a...
2 weeks ago
$101K - $126K *
Shape the future of healthcare staffing by managing strategic client relationships, driving program performance, and leading cross-functional teams to enhance service utilization and revenue growth fo...
4 days ago
Director, Client Media Solutions
$100K - $140K *
Drive innovative media strategies for healthcare clients, leveraging audience insights and performance data. Collaborate with cross-functional teams to enhance planning processes and deliver impactful...
5 days ago
Senior Research Director, Customer Success - Automotive
$98K - $140K *
Join a team that's shaping the future of automotive insights by leading strategic research and client relationships across U.S. and Canadian markets. Elevate deliverables and drive innovation while me...
3 weeks ago
Vice President, Customer Success (Columbus, OH)
$180K - $220K *
Manage a regional portfolio of health system partnerships, leading a high-performing team to drive customer success, net revenue retention, and AI integration in clinical workflows, while establishing...
3 weeks ago
$85K - $135K *
Elevate client experiences by delivering exceptional stock plan administration and support. Utilize your equity compensation expertise to collaborate with internal teams, ensuring the seamless executi...
Reposted 2 weeks ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.