Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$115K - $192K *

Lead the charge in maximizing customer success by developing strategic relationships, guiding adoption of Omnissa's EUC solutions, and driving measurable business outcomes through proactive engagement...

Georgia, USRemote

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $220K *

Drive a world-class Post-Sales organization, ensuring customer success and retention. Lead teams to enhance adoption, deliver measurable ROI, and build strategic relationships, all while scaling opera...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $200K *

Transform customer success by leading a high-performing post-sales organization. Drive retention, adoption, and measurable ROI while scaling operations and building strong relationships with key healt...

San Francisco, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $169K *

Transform customer outcomes by leading a high-performing team dedicated to leveraging Samsara's solutions. Drive strategic growth while ensuring enterprise clients realize sustained value from their i...

United StatesRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$145K - $175K *

Champion customer success by leading a dynamic team to enhance client relationships, drive account growth, and ensure exceptional service delivery while collaborating across departments to achieve str...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$145K - $175K *

Lead the charge in customer success by managing a dynamic team, enhancing client relationships, and driving account growth. Collaborate across departments to ensure exceptional service and strategic o...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Champion strategic customer relationships in healthcare, driving retention, adoption, and revenue growth. Leverage deep industry knowledge to deliver measurable outcomes and ensure successful implemen...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$128K - $192K *

Empower customers to achieve maximum value from our solutions by acting as a strategic advisor and facilitator. Collaborate with teams to drive engagement, enhance adoption, and identify growth opport...

Reposted yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$128K - $192K *

Join a team that's dedicated to empowering customers and enhancing satisfaction through effective management of relationships, driving user adoption, and facilitating strategic consultations for optim...

Reposted yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$128K - $192K *

Partner with us to enhance customer satisfaction and drive successful adoption of our solutions. You'll support clients through their journey, ensuring value and identifying growth opportunities while...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$128K - $192K *

Elevate customer success by guiding clients through their Workday journey. This role emphasizes relationship-building, strategic communication, and driving adoption, ensuring customers maximize the va...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $145K *

Lead the charge in driving client success by building trusted partnerships, understanding client objectives, and ensuring seamless delivery of services. Collaborate with internal teams to enhance sati...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Elevate client satisfaction by serving as the primary contact, advocating for their needs, and ensuring exceptional service delivery. Build strong relationships and drive retention through effective c...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$135K - $160K *

Build a robust Customer Success function, driving customer onboarding and retention. Lead key accounts while developing a scalable team and operational model, ensuring clients achieve maximum value fr...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$85K - $100K *

Champion customer success by leading the US Customer Engagement team to enhance product adoption and retention. Drive scalable engagement strategies and foster a culture of proactive customer support...

Yesterday

  •   5 - 7 years exp.  •   Media

$165K - $217K *

Transform customer success by leading strategic partnerships and driving value realization. Leverage your expertise in healthcare revenue cycles to enhance operational performance and ensure long-term...

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$95K - $111K *

Engage with high-value technology partners to drive product adoption and renewals. Collaborate cross-functionally to enhance partner success, analyze account health, and influence product roadmaps whi...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Drive customer success for enterprise aviation accounts, managing onboarding, renewals, and expansions. Collaborate with cross-functional teams to deliver value and build strong executive relationship...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Manage and elevate customer success initiatives, ensuring clients maximize value from our AI-powered platform. Lead a dedicated team, shape post-sales strategies, and foster strong relationships to dr...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Unlock potential by guiding clients through their journey with innovative AI solutions, ensuring seamless integration and maximum value from technology while fostering strong relationships and driving...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Unlock potential by guiding clients through their journey with innovative AI solutions, ensuring seamless adoption and maximizing value. Act as a trusted advisor, driving engagement and satisfaction w...

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $120K *

Elevate client success through proactive relationship management, tailored plans, and data-driven insights. Collaborate cross-functionally to address challenges, enhance satisfaction, and drive retent...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Empower enterprise clients by driving product adoption and success. As a key advisor, you'll manage relationships, develop strategic roadmaps, and ensure customer satisfaction while collaborating with...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Analyze customer health metrics and trends to enhance satisfaction and retention. Collaborate with cross-functional teams to drive proactive solutions and improve customer experiences, ensuring succes...

Toronto, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$104K - $176K *

Lead operational excellence within the Customer Success teams, driving impactful programs that enhance performance and efficiency while fostering collaboration across cross-functional teams in a dynam...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.