Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$119K - $179K *

Partner with us to enhance customer success by leveraging AI solutions, driving strategic growth, and fostering relationships to maximize value and innovation. Collaborate with diverse teams to ensure...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$113K - $170K *

Drive customer success by building strategic partnerships, fostering innovation, and ensuring maximum value from Workday solutions. Collaborate with cross-functional teams and executive stakeholders t...

Today

  •   5 - 7 years exp.  •   Business Services

$113K - $170K *

Innovate customer partnerships to maximize value realization and drive strategic growth. As a key member of the revenue team, guide clients through their AI journey while managing complex relationship...

Today

  •   5 - 7 years exp.  •   Business Services

$113K - $170K *

Shape the future of higher education by empowering institutions to maximize their technology investments. As a key member of the Customer Success team, you'll drive adoption, engagement, and growth ac...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$113K - $170K *

Elevate customer success by building strategic partnerships and delivering value. Guide clients through their digital transformation and AI adoption, leveraging insights while managing relationships w...

Today

  •   5 - 7 years exp.  •   Business Services

$113K - $170K *

Lead the charge in enhancing customer success by aligning solutions with business goals, driving adoption of technologies, and fostering deep relationships that yield significant value and strategic i...

Today

  •   5 - 7 years exp.  •   Business Services

$119K - $179K *

Manage customer success initiatives by aligning strategies with business goals, ensuring value realization through strong partnerships and cross-functional collaboration, while driving innovation in A...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Engage with strategic customers to coordinate their needs with internal capabilities, ensuring seamless communication across functions. Proactively identify risks and manage commitments to foster cust...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Join us to lead and inspire a team in achieving impactful student outcomes through customer success strategies. Manage key district accounts, fostering partnerships and driving growth across all phase...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Join a dynamic team as you guide enterprise customers through complex implementations, enhancing their operational capabilities. Leverage your interpersonal skills to build lasting relationships and d...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of client support by driving innovation, enhancing relationships, and leading strategic initiatives for exceptional client experiences while aligning with organizational goals...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $150K *

Lead the charge in forming strategic partnerships within healthcare, enhancing client success through data-driven insights and operational excellence. Drive retention and growth while ensuring unparal...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $166K *

Join a team that's committed to enhancing client experiences and achieving operational excellence. As a key player, you'll leverage your expertise to empower customers and drive Profitable Growth acro...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Optimize customer success operations by building, scaling, and leading support infrastructure. Engage directly with institutional clients to enhance their experience, drive adoption, and ensure seamle...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Elevate customer success by leveraging AI-driven solutions, enhancing engagement, and fostering relationships within a collaborative team environment. Drive innovation through effective communication...

Toronto, ONIn-Person

Reposted today

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Optimize customer success by owning the client lifecycle, leveraging AI insights, and enhancing engagement. Collaborate within a dynamic team to innovate solutions that meet both patient and provider...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Contribute to a fast-paced Customer Success team by enhancing customer engagement, leveraging AI tools, and building strong relationships. Drive value realization and ensure seamless experiences in a...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Optimize customer success by building lasting relationships and driving software adoption. Engage with healthcare organizations to ensure satisfaction and retention while aiding in strategic onboardin...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $140K *

Drive customer success by helping clients optimize privacy programs through our platform. Engage as a trusted advisor, overseeing onboarding and adoption while advocating for customer needs to enhance...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$180K - $220K *

Accelerate client satisfaction by leading global Customer Success initiatives that secure a $xxxM revenue base and foster strategic growth across diverse markets, ensuring seamless onboarding and last...

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$115K - $140K *

Accelerate progress at a high-performing Customer Success team by coaching and leading efforts in client engagement and retention while driving strategic oversight of multi-threaded enterprise account...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$128K - $226K *

Join a team that empowers enterprise customers to realize their CX vision. Drive strategic partnerships, facilitate renewals, and lead cross-functional collaborations, utilizing your expertise to enha...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $190K *

Accelerate customer success by leading post-sales deployments of innovative AI solutions in healthcare. Shape operational strategies to ensure measurable outcomes, adoption, and expansion while drivin...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $190K *

Elevate customer success by leading post-sales implementations in healthcare. Drive real value through deployment of AI solutions, ensuring scalable and measurable outcomes across complex enterprise e...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$78K - $85K *

Unlock potential by joining a dynamic Customer Success team focused on building relationships with educational programs. Leverage your expertise to drive engagement, retention, and growth in a fully r...

Vancouver, BCIn-Person

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.