Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$143K - $208K *

Champion enterprise-wide manufacturing strategy and performance, leading multi-facility operations to ensure safety, quality, and scalability. Collaborate cross-functionally to drive continuous improv...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$143K - $208K *

Champion enterprise-wide manufacturing strategy and performance, leading multi-facility operations to ensure scalability, safety, and quality. Collaborate cross-functionally to drive continuous improv...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$133K - $180K *

Join a team that's redefining member experiences by architecting optimal journeys, bridging operational execution with strategic vision to enhance engagement and satisfaction across all touchpoints...

United StatesRemote

Reposted 2 days ago

  •   11 - 15 years exp.  •   Healthcare

$100K - $120K *

Lead the organization in fiscal, operational, and program development areas, ensuring effective management and community relations while fostering a positive environment for staff and residents...

Yesterday

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$100K - $130K *

Empower customer success by building strong relationships, driving renewals, and identifying growth opportunities. Collaborate across teams to deliver exceptional value and maintain high satisfaction...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Lead the development and execution of growth-focused products to enhance customer acquisition, conversion, and monetization. Collaborate with cross-functional teams to drive strategic initiatives and...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$192K - $240K *

Lead the charge in driving strategic people initiatives that enhance organizational effectiveness and performance within a high-growth sales environment. Collaborate with senior leadership to align ta...

RemoteRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$103K - $209K *

Accelerate your career by leading strategic client relationships in healthcare manufacturing. Drive program success, advise on digital transformation, and shape multi-year roadmaps while ensuring fina...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$103K - $209K *

Join a team that's shaping the future of healthcare manufacturing by leading strategic client relationships and driving multi-year digital transformation initiatives. Leverage your expertise to advise...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$103K - $209K *

Unlock potential by leading strategic client relationships in healthcare manufacturing, driving multi-year programs, and advising on digital transformation. Collaborate with stakeholders to enhance co...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$103K - $209K *

Lead the charge in transforming healthcare manufacturing through strategic client partnerships. Drive multi-year programs, enhance digital experiences, and shape industry insights while managing finan...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$103K - $209K *

Lead the charge in transforming healthcare manufacturing through strategic client partnerships. Drive multi-year programs, ensuring financial performance and governance while advising on digital and A...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$103K - $209K *

Champion strategic client relationships in healthcare manufacturing, leading multi-year programs with a focus on digital transformation and operational excellence. Drive financial performance and gove...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$103K - $209K *

Drive strategic client relationships in healthcare manufacturing, leading multi-year programs and advising on digital transformation. Leverage industry expertise to enhance client growth and operation...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$103K - $209K *

Unlock strategic growth in healthcare manufacturing by leading client relationships, guiding multi-year programs, and shaping digital transformation initiatives. Drive financial performance and govern...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$310K - $332K *

Reimagine revenue enablement by integrating AI into sales workflows, enhancing productivity, and driving organizational change. Lead the development of innovative systems that empower teams to adapt s...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$144K - $160K *

Lead the charge in optimizing the billing-to-cash process, ensuring efficiency and maximizing cash collections across multiple business units while fostering collaboration and enhancing customer exper...

Mississauga, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$143K - $205K *

Engage with customers to drive adoption and value realization of solutions, managing relationships and risks while supporting highly regulated environments. Collaborate with technical stakeholders to...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Accelerate progress at our PMO by leading a team of program managers to drive new product introductions from concept to launch, ensuring quality and efficiency in hardware programs while collaborating...

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$135K - $145K *

Champion exceptional member experiences and drive strategic partnerships, ensuring satisfaction and retention for industry stakeholders. Collaborate across teams to deliver high-impact interactions an...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$162K - $200K *

Join a team that's reshaping customer success by driving growth and delivering exceptional value to our Strategic and Enterprise+ clients. Lead a talented group that focuses on outcome-driven initiati...

4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Engage with high-value clients as a strategic partner, driving retention and revenue growth through tailored account strategies and executive relationships. Lead cross-functional teams to deliver meas...

6 days ago

  •   Less than 5 years exp.  •   Healthcare

$70K - $101K *

Shape client success by building strong relationships with diverse stakeholders. Engage in virtual meetings to understand needs and recommend tailored solutions. Collaborate internally to enhance valu...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Business Services

$191K - $241K *

Lead the charge in developing a high-performing sales team, driving client engagement, and executing successful sales strategies to achieve organizational growth and success...

Toronto, ONIn-Person

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Deliver exceptional support to SLED customers by managing relationships, driving platform adoption, and ensuring measurable value from investments. Collaborate with stakeholders to enhance customer su...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.