Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

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$90K - $120K *

Lead operational excellence across multiple healthcare teams by mentoring staff, optimizing processes, and ensuring exceptional patient care. Drive recruitment, develop talent, and achieve financial g...

Today

  •   5 - 7 years exp.  •   Healthcare

$168K - $252K *

Empower your career by driving strategic initiatives, fostering collaboration, and acting as a trusted advisor within a dynamic customer experience organization. Utilize your expertise to enhance prod...

Today

  •   Less than 5 years exp.  •   Business Services

$90K - $120K *

Transform healthcare operations by leading impactful strategies, ensuring compliance, and driving quality patient experiences in a community-focused environment. Elevate performance and inspire teams...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $180K *

Join as a strategic leader in driving external capabilities and supplier partnerships, guiding key decisions that enhance client delivery and value creation while shaping category strategy in a dynami...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$92K - $187K *

Optimize customer outcomes on their digital transformation by leading onboarding, adoption, and experiences with HPE solutions. Drive increased consumption, loyalty, and revenue growth through strateg...

Today

  •   Less than 5 years exp.  •   Information Technology

$144K - $191K *

Pioneer strategic AI solutions in customer experience to enhance satisfaction and operational efficiency. Lead cross-functional teams, prioritize impactful use cases, and drive measurable results whil...

US-AnywhereRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$90K - $120K *

Empower federal users by maximizing their success with an enterprise AI platform. Lead customer engagement, drive adoption, and advocate for user needs within the product team, ensuring alignment with...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Drive customer success by guiding the adoption and optimization of the Manpower Planning Solution. Collaborate across teams to translate customer needs into product requirements, ensuring strategic im...

Montreal, QCIn-Person

Today

  •   8 - 10 years exp.  •   Transportation

$120K - $150K *

Join a team that's redefining data and AI strategies within B2B SaaS. Drive impactful solutions and lead cross-functional teams in innovative, cloud-native architecture, all while enhancing product in...

Calgary, ABIn-Person

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Drive a transformative data and AI strategy for a leading SaaS platform, overseeing data engineering, analytics, and AI/ML initiatives to enable real-time insights and innovation, while leading cross...

Toronto, ONIn-Person

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$99K - $123K *

Transform the data sharing landscape by leading NielsenIQ's Community Data Sharing Program, managing teams and partnerships to deliver valuable data insights, enhance client collaboration, and meet or...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$155K - $233K *

Champion excellence in customer post-sales support, leading a talented team to ensure exceptional service and satisfaction. Drive operational and strategic improvements while managing performance metr...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $180K *

Transform data strategy and architecture within our B2B SaaS platform, leading AI-driven solutions and analytics to empower decision-making and enhance client offerings through scalable, high-impact t...

Vancouver, BCIn-Person

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$125K - $180K *

Deliver exceptional customer value by driving adoption and optimizing AI solutions post-sale. Collaborate cross-functionally to enhance onboarding, advocate for clients’ needs, and ensure measurable s...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $180K *

Lead the charge in maximizing client success through technical expertise in GenAI applications, driving user adoption, and ensuring measurable outcomes while collaborating with cross-functional teams...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$145K - $180K *

Shape the future of talent management as you define and lead strategies that build a high-performing organization. Collaborate with leaders to enhance growth and leadership capabilities while driving...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$135K - $155K *

Lead advanced customer analytics initiatives, providing strategic insights and fostering client relationships. Drive analytics delivery excellence with distributed teams while identifying growth oppor...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Drive the post-sale success engine for a startup ecosystem, optimizing customer journeys, scaling operations, and enhancing retention and growth. Collaborate cross-functionally to ensure startup succe...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$100K - $130K *

Drive measurable outcomes as a Senior Technical Account Manager, leveraging your telco billing expertise to enhance customer satisfaction and operational efficiency while managing complex accounts and...

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$120K - $160K *

Lead the charge in our Solutions Engineering team, defining processes and frameworks to drive customer success through technical onboarding and engagement. Collaborate with sales and technical leaders...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Engage with complex client accounts as a Senior Technical Account Manager, driving value through strategic consulting and deep telco billing expertise. Collaborate with cross-functional teams to enhan...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$123K - $243K *

Join a team that's redefining how data drives decision-making. Leverage your expertise in analytics, AI/ML, and cloud platforms to deliver transformative solutions, partner with clients, and facilitat...

Yesterday

  •   Less than 5 years exp.  •   Business Services

$146K - $235K *

Unlock potential by driving new revenue initiatives that reshape customer experiences and capture fresh growth opportunities. Collaborate with cross-functional teams to innovate and transform concepts...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$140K - $197K *

Lead innovative growth initiatives to accelerate revenue by creating new customer experiences and acquisition channels. Collaborate with cross-functional teams to pioneer projects that unlock new mark...

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$120K - $150K *

Drive impactful field marketing strategies that maximize revenue through events, aligning teams to achieve aggressive pipeline goals in a dynamic B2B enterprise environment. Oversee execution from pla...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.