Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

Ladders provides tools, resources, and opportunities that can help you take that ambitious step forward on your career path. Begin your journey today with Ladders.

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$150K - $170K *

Partner with us to shape and execute a transformative people strategy, driving organizational effectiveness and leadership development across the business while supporting our growth objectives in a h...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$90K - $110K *

Grow your career with a dynamic team, managing key government accounts while driving strategy, retention, and customer success through innovative engagement models and AI technology...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$100K - $120K *

Elevate your career by driving technical engagement and client success in a booming cybersecurity landscape, focusing on partner health, education, and seamless onboarding experiences to enhance strat...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $125K *

Lead a high-performing sales operations team, driving revenue growth through mentorship, strategic relationship building, and process improvement while fostering a culture of collaboration and excelle...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Join a team that's transforming customer success in tech by empowering clients to fully leverage APIs and microservices, ensuring impactful outcomes and driving growth through innovative solutions and...

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $110K *

Elevate the customer experience by driving successful enterprise implementations. Collaborate closely with merchants to ensure satisfaction through tailored solutions, effective project management, an...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$126K - $173K *

Partner with us to drive innovative growth strategies, acquire new customers, and enhance overall customer experience. You’ll collaborate with cross-functional teams to create impactful initiatives th...

Today

  •   5 - 7 years exp.  •   Consumer Technology

$132K - $206K *

Develop innovative growth strategies and customer experiences to enhance user acquisition and retention. Collaborate with cross-functional teams to execute pilots and campaigns that drive new value fo...

Today

  •   5 - 7 years exp.  •   Consumer Technology

$126K - $182K *

Transform your career by driving growth initiatives that redefine customer experiences and boost retention across diverse markets. Collaborate with cross-functional teams to launch novel strategies an...

Today

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Lead the charge in optimizing HRIS processes by managing complex support issues, fostering collaboration across teams, and driving system enhancements for improved client engagement and operational ef...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$144K - $245K *

Lead a high-performing team to deliver over 40 complex healthcare implementations annually, ensuring excellence in clinical and operational outcomes while fostering cross-functional collaboration and...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $180K *

Shape the future of partner marketing by leading strategic initiatives that connect ecosystem partners with go-to-market teams, driving measurable growth and innovative campaigns across hyperscalers...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$175K - $210K *

Champion the evolution of product and delivery excellence through strategic leadership, aligning methodologies, technology, and team performance to drive scalable, repeatable solutions while enhancing...

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Architect and lead strategies to align post-sales operations with product and go-to-market initiatives, ensuring customer feedback drives product planning and marketing efforts for enhanced adoption a...

Today

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Transform revenue strategy by optimizing sales processes and enhancing data-driven insights to drive growth. Collaborate across teams to mitigate revenue leakage and establish a robust operations ecos...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$178K - $262K *

Champion the user experience by leading Product-Led Growth initiatives. Drive seamless onboarding, enhance feature adoption, and leverage AI to optimize user journeys. Collaborate cross-functionally t...

4 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$186K - $300K *

Unlock potential by leading product-led growth strategies that enhance user activation and adoption. Collaborate across teams to experiment with AI-driven solutions while optimizing user journeys for...

4 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$160K - $235K *

Elevate the customer journey experience by leading design, governance, and improvements. Collaborate across functions to drive accountability and enhance loyalty, ensuring that all initiatives are gro...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$160K - $200K *

Empower customer relationships by driving strategic cybersecurity risk management initiatives. Utilize your expertise to enhance platform engagement, ensuring satisfaction and value across diverse acc...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$113K - $197K *

Strategize robust partnerships with key Health Partners, ensuring alignment with contract specifications and financial targets while leading a dedicated team on initiatives that enhance collaboration...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Healthcare

$151K - $236K *

Shape your career by leading a dynamic Marketing Communications team to drive strategic omnichannel campaigns, content marketing, and brand development in the life sciences industry, while collaborati...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $120K *

Discover a pivotal leadership role that enhances client value through strategic advisory, driving retention and growth while bridging technology and business insights with executive relationships...

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $150K *

Pioneer innovative event solutions as a Senior Technical Leader, guiding complex projects from conception to execution. Collaborate with cross-functional teams to enhance client experiences while ment...

2 weeks ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$120K - $145K *

Grow your career with a key role in customer success, managing relationships and driving value for enterprise clients. Collaborate across teams to ensure customer satisfaction and retention, while ide...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$280K - $350K *

Transform your career by leading channel strategy development across the Americas. Oversee a team that drives partner engagement, revenue growth, and innovative programs in a collaborative, high-energ...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.