Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$150K - $180K *

Champion transformative CX AI delivery by leading complex programs, managing client portfolios, and driving measurable outcomes. Collaborate with multidisciplinary teams to enhance client engagement a...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive impactful CX AI delivery by leading diverse teams and managing client portfolios. Collaborate with executives to ensure successful outcomes in AI-driven contact center transformations, optimizin...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $180K *

Lead the charge in enhancing customer relationships and driving retention strategies. Oversee a high-performing team to ensure exceptional account management, revenue growth, and seamless customer exp...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$115K - $125K *

Unlock your potential as a senior leader driving integrated marketing initiatives. Oversee client relationships and project delivery while collaborating with cross-functional teams to elevate brand pe...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$150K - $180K *

Unlock potential by leading enterprise data, analytics, and AI initiatives. Drive strategy, governance, and integration while managing a growing team to enhance data capabilities and foster responsibl...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$175K - $215K *

Shape the future of global partnerships by leading strategic account management, driving growth, and fostering executive relationships. Oversee program success and team leadership to deliver exception...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Empower customer success by driving adoption and operational excellence for digital tools. Lead onboarding, manage escalations, and optimize user experiences while collaborating with cross-functional...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $135K *

Elevate client success by managing relationships and ensuring timely delivery of solutions. Collaborate cross-functionally to identify growth opportunities and maintain high service standards for phar...

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Empower your career by leading a dynamic team of Client Success Managers, driving customer satisfaction and retention while collaborating cross-functionally to maximize value from our solutions and in...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $195K *

Elevate client relationships by managing key accounts, driving satisfaction and growth. Collaborate with internal teams to deliver tailored solutions, ensuring long-term success and measurable ROI for...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$199K - $234K *

Transform healthcare solutions by leading strategy across product areas, driving end-to-end solutions for diverse customer needs, and ensuring compliance with industry regulations while collaborating...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$199K - $234K *

Shape the future of healthcare solutions by driving strategy across product areas, translating complex regulatory requirements into actionable insights, and collaborating cross-functionally to enhance...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $150K *

Innovate the growth marketing strategy by building and scaling demand generation, enhancing customer acquisition, and improving LTV through targeted programs in a high-volume SMB environment. Drive fu...

CanadaRemote

4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Join a dynamic team as a strategic partner to senior living operators, driving adoption and ROI. Leverage your clinical expertise and commercial acumen to enhance client relationships and ensure succe...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Elevate customer success by managing strategic accounts, driving growth, and fostering relationships. Collaborate cross-functionally to ensure satisfaction, mitigate risks, and identify upsell opportu...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Empower customer success by managing strategic accounts, driving growth, and ensuring satisfaction. Build relationships, analyze data, and collaborate cross-functionally to exceed goals and mitigate r...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $110K *

Engage with clients to manage accounts and project teams, ensuring tailored solutions and satisfaction throughout the project lifecycle. Drive revenue growth while fostering strong relationships and o...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Develop and lead comprehensive marketing strategies to drive revenue growth across multiple B2B tech companies. Collaborate closely with sales and oversee a small team to ensure market positioning and...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$143K - $208K *

Join a dynamic team as you lead enterprise-wide manufacturing strategy, ensuring performance and scalability across multiple facilities while driving cross-functional collaboration and continuous impr...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$143K - $208K *

Lead enterprise-wide manufacturing strategy and performance, ensuring alignment across facilities. Drive scalability, safety, and quality while fostering cross-functional collaboration to support grow...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$143K - $208K *

Champion enterprise-wide manufacturing strategy and performance, leading multi-facility operations to ensure safety, quality, and scalability. Collaborate cross-functionally to drive continuous improv...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$143K - $208K *

Champion enterprise-wide manufacturing strategy and performance, leading multi-facility operations to ensure scalability, safety, and quality. Collaborate cross-functionally to drive continuous improv...

Yesterday

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$133K - $180K *

Join a team that's redefining member experiences by architecting optimal journeys, bridging operational execution with strategic vision to enhance engagement and satisfaction across all touchpoints...

United StatesRemote

Reposted 2 days ago

  •   11 - 15 years exp.  •   Healthcare

$100K - $120K *

Lead the organization in fiscal, operational, and program development areas, ensuring effective management and community relations while fostering a positive environment for staff and residents...

Yesterday

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$100K - $130K *

Empower customer success by building strong relationships, driving renewals, and identifying growth opportunities. Collaborate across teams to deliver exceptional value and maintain high satisfaction...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.