Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
$80K - $95K *
Transform client success by leveraging your expertise in affiliate marketing to drive impactful strategies and optimize partnerships, ensuring brands achieve immediate success and sustainable growth i...
1 week ago
$80K - $95K *
Join a team that's dedicated to empowering brands through strategic guidance and expert support. As a key player, you'll optimize marketing campaigns and foster partnerships, ensuring clients achieve...
1 week ago
$80K - $95K *
Join a team that's dedicated to empowering brands through strategic guidance and expert support. Leverage your affiliate marketing experience to optimize campaigns and foster partnerships, ensuring cl...
1 week ago
Director of Customer Success (Retention and Growth)
$98K - $183K *
Join a team that's committed to enhancing government customer success by leading strategic initiatives to improve retention and growth, while fostering strong relationships and maximizing the value of...
4 weeks ago
Director of Customer Success (Retention and Growth)
$98K - $183K *
Join a team that shapes the future of customer success in government by leading strategic relationships, ensuring retention, and cultivating growth through innovative solutions and inspiring leadershi...
4 weeks ago
$100K - $125K *
Empower customer success by building strong relationships, driving product adoption, and ensuring satisfaction. Collaborate with sales to identify growth opportunities and optimize client experiences...
1 week ago
$120K - $150K *
Pioneer onboarding excellence by redefining customer experiences through strategy, automation, and cross-vertical collaboration, ensuring swift adoption and retention. Drive measurable outcomes while...
Reposted 2 weeks ago
$120K - $150K *
Champion customer success by leading a unified onboarding strategy across multiple verticals, enhancing product adoption and retention through innovative AI and automation solutions. Drive measurable...
2 weeks ago
$95K - $142K *
Lead the charge in customer success by driving value and adoption for clients. Collaborate with cross-functional teams to enhance customer experiences and identify growth opportunities, ensuring maxim...
Reposted 1 week ago
$95K - $142K *
Contribute to customer success by guiding clients through their Workday Adaptive Planning journey. Leverage your expertise to drive value, adoption, and retention, while collaborating with internal te...
Reposted 1 week ago
$95K - $142K *
Drive customer success by guiding clients through their Workday Adaptive Planning journey. Collaborate with teams to maximize product value, enhance adoption, and identify growth opportunities, ensuri...
Reposted 1 week ago
$95K - $142K *
Empower customers by driving value and adoption of Workday solutions. As a key advisor, you'll collaborate with teams to enhance customer success, identify growth opportunities, and ensure clients max...
Reposted 1 week ago
$110K - $130K *
Transform the Customer Success landscape by leading a dedicated team to enhance customer journeys, drive retention, and establish best practices that ensure exceptional experiences and measurable outc...
3 weeks ago
$100K - $120K *
Transform customer experiences by leading strategies that enhance adoption, retention, and satisfaction. Build trusted relationships and drive growth through data analysis and collaboration across tea...
3 weeks ago
$95K - $142K *
Engage with us to drive customer success by maximizing value from our solutions. Collaborate with teams to support clients on their planning journey, ensuring adoption, retention, and growth through s...
Reposted 6 days ago
$95K - $142K *
Transform customer experiences by driving value and adoption of Workday solutions. Collaborate with cross-functional teams to identify growth opportunities and ensure customer success throughout their...
Reposted 6 days ago
$95K - $142K *
Lead the charge in driving customer success by partnering with clients to maximize value from our solutions. Support their journey through strategic guidance, relationship building, and collaboration...
Reposted 6 days ago
$95K - $142K *
Champion customer success by driving value and adoption for Workday solutions. Collaborate with teams to identify growth opportunities and ensure clients maximize their investment through strategic gu...
Reposted 6 days ago
$150K - $180K *
Partner with us to drive customer engagement and retention strategies, leading a dynamic team to enhance client relationships and ensure success in the programmatic advertising landscape. Leverage dat...
2 days ago
$125K - $150K *
Drive customer success by managing key relationships, strategizing for growth, and enhancing engagement. Collaborate with teams to optimize client experiences and ensure retention while navigating the...
2 weeks ago
Manager of Customer Success, SMB
$100K - $120K *
Join a dynamic team to lead customer success for SMBs, driving retention and growth. You'll coach a team, streamline onboarding, and leverage data and AI to enhance customer engagement and satisfactio...
2 weeks ago
Manager I, Customer Success Manager
$134K - $173K *
Drive impactful customer success within our Scaled team by leading, coaching, and inspiring members to optimize client engagement and satisfaction, ensuring measurable value and improving operational...
Reposted 3 days ago
$180K - $200K *
Champion customer success by leading implementation, onboarding, and expansion initiatives for enterprise clients. Drive relationship building with C-suite executives and optimize the post-sale lifecy...
Reposted 4 weeks ago
Enterprise Customer Success Manager
$98K - $127K *
Join a team that engages with top customers, transforming their operations through customized solutions and deep partnership while collaborating cross-functionally in a hyper-growth environment, impac...
Reposted 1 week ago
Enterprise Customer Success Manager
$97K - $131K *
Empower global operations through strategic partnership management, leading major accounts to enhance safety and efficiency while collaborating cross-functionally to drive impactful technology solutio...
Reposted 3 weeks ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.