Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$100K - $130K *

Transform client experiences by leading document processing and mail operations. Oversee service delivery, enhance client relationships, and drive operational efficiency in a high-volume environment t...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$122K - $168K *

Shape customer success strategies by nurturing strategic client partnerships to achieve long-term growth and measurable business outcomes while collaborating with cross-functional teams and leveraging...

4 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$130K - $140K *

Accelerate customer success by leading a high-performing team, enhancing onboarding, and driving revenue retention in a fast-paced tech environment. Collaborate with key stakeholders to align on strat...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

The Customer Success Manager at Rilla will be responsible for ensuring a smooth onboarding experience for clients and driving their long-term success with the conversation intelligence software. This...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$76K - $128K *

Empower our team by shaping customer experience initiatives globally. You'll drive strategic lifecycle programs, collaborating with diverse partners to enhance product adoption and retention across ou...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$160K - $180K *

Collaborate with diverse teams to drive client engagement and growth, ensuring successful partnerships and outstanding service delivery. Lead strategic planning and operational oversight for key accou...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $130K *

Drive the success of enterprise accounts by enhancing customer adoption, spearheading renewals, and deepening strategic relationships. Shape innovative customer success strategies within a rapidly gro...

3 days ago

  •   Less than 5 years exp.  •   Business Services

$95K - $125K *

Champion the success of enterprise clients by managing accounts and driving value through strategic relationships. Utilize your expertise to enhance the client's investment strategy, ensuring alignmen...

4 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$95K - $100K *

Unlock potential by managing a diverse portfolio of enterprise accounts, driving adoption and renewals, while providing expert guidance in commercial real estate solutions and AI integration, ensuring...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Champion operational excellence and scalability in Customer Success; optimize systems and processes to enhance renewals, drive insights, and align with strategic goals, while leading automation and in...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Transform customer success by building and leading a high-performing team of Strategic CSMs, developing consultative partnerships, and establishing foundational metrics and frameworks for enterprise-l...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$83K - $174K *

Lead the charge in enhancing customer success through strategic guidance, relationship building, and talent development, driving growth, retention, and effective use of technology across key accounts...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$90K - $130K *

Join a team that's dedicated to enhancing customer success in healthcare. You'll drive the management of client accounts, analyze performance metrics, and foster long-term partnerships to optimize val...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $120K *

Champion customer success by building strong relationships, conducting data analyses, and driving value on the platform in a dynamic, cross-functional environment. Collaborate with teams to strategize...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$111K - $135K *

Join our dynamic Customer Success team, where you'll play a crucial role in building strong partnerships and driving growth with major insurers, ensuring customer value, and influencing long-term acco...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $120K *

Lead the charge in enhancing customer success operations by developing a robust engagement model, implementing data-driven strategies, and mentoring a team focused on proactive retention and streamlin...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Grow your career with a pivotal role in customer success, managing a portfolio of high-value enterprise accounts. Build trust, drive adoption, and ensure revenue growth while collaborating with execut...

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $180K *

Join a team that's dedicated to enhancing member success through leadership of the entire post-sale journey, ensuring satisfaction and retention while optimizing personal experiences for all clients...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Join us to drive customer retention and satisfaction in a dynamic SaaS environment. Lead the Customer Success team in implementing innovative strategies and hands-on execution, ensuring clients achiev...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$184K - $230K *

Transform customer experiences by leading a high-performing Customer Success team. Collaborate cross-functionally, drive client value, and implement scalable strategies to enhance user engagement and...

US-AnywhereIn-Person

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$117K - $143K *

Join a team that's dedicated to driving customer success in a dynamic B2B SaaS environment. Collaborate closely with clients to enhance engagement, optimize outcomes, and foster lasting relationships...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Pioneer growth by developing go-to-market strategies, driving new business opportunities, and ensuring partner success through exceptional onboarding and collaboration. Leverage analytics to enhance s...

US-AnywhereRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$81K - $105K *

Engage in driving customer success by leading a high-performing team focused on onboarding, retention, and expansion. Drive impactful initiatives, enhance customer experiences, and collaborate cross-f...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$70K - $95K *

Empower clients by building strong relationships and ensuring their satisfaction. Drive retention and revenue growth through exceptional service and support, leveraging your expertise and responsivene...

4 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$130K - $180K *

Join a team that's redefining customer success by leading operations that ensure reliable post-sale execution and enhancing customer relationships, driving trust and continuous improvement across all...

1 month ago

  •   8 - 10 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.