Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$125K - $150K *

Manage and develop a high-performing Customer Success team, optimize client retention, and establish scalable processes while leading executive relationships for key Enterprise accounts and shaping th...

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$125K - $169K *

Lead the charge in enhancing customer success initiatives by driving engagement, optimizing processes, and fostering strong relationships. Collaborate with cross-functional teams to ensure exceptional...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $200K *

Empower innovative transformation by overseeing Customer Success operations, driving technology and AI strategies, and leading a high-performing team. Collaborate cross-functionally to enhance custome...

US-AnywhereRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$160K - $190K *

Optimize client engagement by driving growth and satisfaction across partnerships. Lead strategic initiatives, manage resources, and develop team capabilities to ensure success in a complex healthcare...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Lead the charge in building a high-performing Customer Success organization that drives adoption, retention, and expansion in a dynamic B2B SaaS environment, while establishing strategic partnerships...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $134K *

Engage key Enterprise customers by providing strategic guidance, fostering strong relationships, and enhancing product adoption to drive retention and growth, while collaborating with cross-functional...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Champion cohesive service integration, driving excellence in customer success and operational performance. Lead teams strategically while fostering relationships and pursuing growth that aligns with c...

3 weeks ago

  •   Less than 5 years exp.  •   Media

$80K - $95K *

Accelerate progress at scale by managing a diverse portfolio of accounts. Leverage data-driven strategies and automated outreach to enhance customer engagement, ensuring retention and growth through s...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $150K *

Join as a Customer Success Manager, driving client relationships and ensuring they achieve maximum value through our solutions. Lead onboarding, monitor account health, and leverage AI-driven insights...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $118K *

Join a team that's dedicated to enhancing customer success by fostering partnerships with top clients, resolving challenges, and driving value in a fast-paced environment. Enjoy cross-functional colla...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$98K - $127K *

Lead customer success initiatives by partnering with top clients to enhance their operations using IoT solutions. Collaborate cross-functionally to design customized success plans and strategies that...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Elevate customer success by owning onboarding to renewal processes, transforming feedback into actionable development requirements, and ensuring nonprofits leverage AI-powered tools for impactful fund...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$185K - $202K *

Join a dynamic team that builds a trusted security advisor function to enhance enterprise sales. Collaborate with cross-functional teams and drive innovation in security operations, ensuring effective...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $170K *

Shape the future of client relationships by leading success initiatives, mentoring a dynamic team, and driving revenue growth through exceptional service and strategic insights in the programmatic adv...

4 weeks ago

  •   8 - 10 years exp.  •   Media

$80K - $95K *

Elevate your career by fostering strong client relationships, ensuring product adoption, and driving account growth. As a key point of contact, you'll manage onboarding, monitor satisfaction, and iden...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$102K - $140K *

Empower strategic customer growth by managing relationships, driving execution, and coordinating efforts across teams to ensure successful program delivery and expansion opportunities, while aligning...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$140K - $160K *

Empower client success by leading TPA account management efforts, driving satisfaction, retention, and strategic initiatives to elevate financial performance and operational alignment across teams and...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Drive enterprise success by partnering with C-suite stakeholders to optimize AI platform adoption, align technical solutions with business goals, and enhance Net Revenue Retention through strategic en...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Engage as a strategic partner managing enterprise stakeholder relationships. Drive adoption of AI-powered growth intelligence, align with business goals, and ensure impactful outcomes while enhancing...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $187K *

Elevate customer satisfaction by leading a proactive Customer Success team. Drive operational excellence and foster key account relationships while delivering measurable results through strategic enga...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Shape the future of operational excellence! Lead high-value partnerships in banking and fintech, driving performance improvements and strategic initiatives for seamless payment solutions that fuel gro...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $229K *

Develop compelling content strategies to elevate Customer Success initiatives, translating technical insights into engaging narratives for diverse audiences. Collaborate cross-functionally to support...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$130K - $229K *

Unlock potential by driving impactful content for Customer Success and Professional Services. Collaborate with cross-functional teams to create compelling materials, elevate customer stories, and enha...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$100K - $166K *

Join a team that empowers customers by delivering exceptional Client Experience and operational excellence. As a key player, you will drive impactful change through strategic program management and co...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$135K - $140K *

Empower customers to achieve success through strategic guidance, product expertise, and data-driven solutions, enhancing their experience with the platform and driving growth while building strong rel...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.