Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$80K - $110K *

Engage with clients as a trusted advisor to optimize investment operations and drive business growth through effective service delivery and relationship management. Empower clients with insightful sol...

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $160K *

Accelerate sales success by sourcing and closing Workday consulting services deals, building strong partnerships, and managing the complete sales lifecycle to deliver exceptional client outcomes acros...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$72K - $100K *

Manage and optimize mid-market customer relationships to drive retention and success, leveraging AI solutions and strategic insights to enhance client outcomes and advocate for customer needs internal...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$145K - $165K *

Lead the charge in driving customer success through proactive governance, relationship management, and contract oversight, while collaborating across teams to ensure seamless service delivery and alig...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$115K - $135K *

Lead the charge in enhancing client relationships and retention strategies, ensuring alignment with organizational goals to drive revenue growth and foster a high-performance culture within client eng...

Etobicoke, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $150K *

Lead strategic media initiatives across digital and traditional channels. Oversee cross-team collaboration and empower junior media professionals through training and development while ensuring progra...

3 weeks ago

  •   8 - 10 years exp.  •   Media

$115K - $140K *

Engage with enterprise customers to build relationships, drive renewals, and ensure ongoing value. Collaborate across teams to deliver customized strategies, overseeing onboarding to maximize the impa...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $140K *

Champion customer success by building strategic partnerships and driving value. Leverage insights to enhance marketing operations, ensure renewals, and advocate for customer needs, all while creating...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $140K *

Drive customer success by managing key accounts, ensuring satisfaction, and delivering tailored solutions. Collaborate with stakeholders to maximize value from our tools, boosting retention and explor...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $140K *

Unlock potential by empowering enterprise customers through strategic account management. Build relationships, drive renewals, and advocate for customer needs while ensuring they maximize the value of...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$136K - $232K *

Champion the training strategy for Account Management, enhancing effectiveness through innovative learning experiences that drive success in complex healthcare environments and enterprises. Collaborat...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$115K - $140K *

Lead the charge in driving customer success and retention through strategic relationships, tailored solutions, and insightful analyses that enhance marketing performance while advocating for customer...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$118K - $263K *

Lead complex, cross-functional client engagements, driving strategic decisions and delivering high-quality outcomes. Inspire teams, mentor talent, and foster client partnerships while managing multipl...

3 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $140K *

Engage with executive-level clients to drive strategic growth and build effective multi-channel plans. Oversee client relationships, ensure high-quality results, and lead teams to turn insights into a...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Pioneer a comprehensive data strategy and governance framework that harmonizes enterprise data quality and drives impactful data investments. Lead a team to ensure consistent, governed data across all...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$90K - $130K *

Engage with customers by owning their journey from implementation through expansion. Adapt and design tailored solutions, troubleshoot issues, and ensure seamless transitions to the AI platform, all w...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $130K *

Lead customer lifecycle marketing and loyalty strategy, overseeing a team to enhance engagement, retention, and revenue through data-driven, omni-channel programs and innovative loyalty initiatives...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $160K *

Join a team that's reshaping the future of AI by ensuring operational excellence across product and engineering. Lead cross-team initiatives, streamline processes, and foster alignment as you build fo...

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $200K *

Lead innovation and drive efficiency across Operations and Go-to-Market functions, leveraging technology to enhance performance, improve client retention, and accelerate revenue growth through strateg...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$120K - $150K *

Unlock potential by owning key customer relationships, driving platform adoption, and ensuring seamless execution on commitments. Navigate challenges and identify growth opportunities to enhance custo...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$115K - $130K *

Transform customer experiences as you lead a team in developing data-driven CRM and loyalty strategies that engage and retain customers across diverse channels, driving both loyalty and revenue growth...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Join our team to shape a data-driven culture, leading analytics initiatives and empowering decision-making. Collaborate with senior leaders, and drive enterprise-wide insights and reporting solutions...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Lead systems engineering initiatives, driving architecture and integration across multi-disciplinary teams. Guide complex projects lifecycle and mentor engineers, ensuring alignment with product goals...

2 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$156K - $173K *

Advance customer lifecycle marketing initiatives by leveraging data to enhance strategies across retail, driving growth, retention, and loyalty in a fast-paced environment. Collaborate with teams to p...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$135K *

Elevate the HR partnership model in a dynamic healthcare setting by guiding strategic workforce decisions, fostering executive relationships, and ensuring alignment with growth initiatives for optimal...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.