Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$190K - $220K *

Lead the charge in shaping the go-to-market strategy for innovative data security services. Collaborate with cross-functional teams to drive adoption and growth, ensuring impactful messaging and posit...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive impactful HR strategies in a dynamic global environment, collaborating with senior leaders to align people initiatives with business goals. Contribute to a newly forming team focused on growth a...

Cambridge, MARemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$144K - $200K *

Accelerate public safety initiatives by leading a regional sales team, enhancing team performance, and driving strategic growth in drone technology for emergency response agencies across the U.S...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Consumer Technology

$142K - $197K *

Drive strategic improvements and operational efficiency in Partnerships by establishing frameworks, integrating AI solutions, and optimizing team performance, all while collaborating with cross-functi...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Empower your career by leading a dedicated team in delivering exceptional custodial services. Drive operational excellence, build strong client relationships, and inspire diverse teams while shaping t...

Petawawa, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Unlock your potential as a strategic leader in facility management, overseeing custodial services and driving operational excellence. Enhance client relationships, lead high-performing teams, and ensu...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Join a team that's dedicated to delivering exceptional custodial services. Lead a talented Housekeeping team, engage with stakeholders, and enhance client satisfaction while managing operational excel...

Kelowna, BCIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Lead a team in delivering high-quality custodial services across a vibrant post-secondary campus. Foster client relationships, ensure compliance, and drive operational excellence while advancing your...

Victoria, BCIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$100K - $120K *

Shape the future of healthcare by driving customer success and engagement. As a key advisor, you'll enhance client relationships, advocate for their needs, and identify growth opportunities within a d...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Empower healthcare partnerships by leading client experience teams, driving integrated marketing strategies, and ensuring client satisfaction and growth through effective collaboration and relationshi...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join a dynamic team to lead healthcare client partnerships, driving integrated marketing strategies and ensuring client satisfaction while managing complex projects across multiple disciplines and tea...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Champion client success by leading healthcare partnerships and integrated marketing strategies. Drive growth and satisfaction through collaboration with cross-functional teams, ensuring impactful deli...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Drive cross-functional project execution for AI infrastructure deployment, coordinating resources and managing schedules to ensure timely delivery across multiple workstreams while aligning business o...

6 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$207K - $255K *

Pioneer innovative solutions by leading cross-functional teams to drive client success. Leverage extensive experience in management consulting and technology to deliver high-quality results in a dynam...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Elevate your career by leading global procurement strategy for agencies and media. Define commercial structures, optimize media investments, and build relationships across marketing to drive value cre...

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$160K - $205K *

Transform customer engagement by designing automated journeys that enhance adoption and retention. Collaborate cross-functionally to drive operational efficiency and deliver impactful digital programs...

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Unlock client potential by driving adoption and optimizing solutions across legal accounts. Serve as a trusted advisor, ensuring clients maximize their investment in Intapp products while fostering lo...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Join a dynamic team to drive operational excellence across Business Units, ensuring accurate forecasting, insightful reporting, and effective execution. Collaborate closely with GMs to enhance perform...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a dynamic team to drive customer success in construction projects, ensuring effective implementation and adoption of innovative technology. Collaborate with stakeholders to enhance user experienc...

6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$145K - $165K *

Champion growth initiatives by executing strategies that enhance customer acquisition, optimize sales funnels, and drive revenue. Collaborate with cross-functional teams to innovate and implement data...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $185K *

Accelerate success across media and agency accounts by fostering relationships, enhancing adoption, and driving measurable outcomes through strategic engagement and proactive management...

Reposted today

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $110K *

Accelerate progress at a dynamic marketing team focused on driving growth for orthodontic and pediatric practices. Collaborate with leaders to develop impactful strategies that enhance patient acquisi...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Champion growth by developing and executing innovative marketing strategies that enhance patient acquisition and practice performance across a network of orthodontic and pediatric practices...

Scottsbluff, NERemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$230K - $290K *

Drive customer success and account management by leading post-sales operations, ensuring retention and expansion while building a high-performing team. Own strategic accounts and leverage AI to enhanc...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Tackle customer success on a large scale by creating a data-driven program. Oversee risk identification, engagement strategies, and operational workflows to enhance customer retention and streamline p...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.