Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$120K - $145K *

Accelerate progress at our Customer Success team by leading strategy, planning, and operations. Drive cross-functional collaboration and optimize workflows to enhance customer experiences while scalin...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$139K - $239K *

Accelerate progress at the forefront of product management, leading initiatives that enhance client management capabilities. Collaborate with cross-functional teams to define vision, prioritize roadma...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $239K *

Join a team that's redefining client management through innovative product leadership. Drive product vision, execution, and performance across key capabilities, enhancing advisor and client experience...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $239K *

Lead product vision and execution for Client Management capabilities, driving integrated solutions that enhance advisor and client experiences while ensuring compliance and operational excellence acro...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Lead transformative growth by building client partnerships and driving technology solutions. Engage with senior leaders to identify needs, shape proposals, and ensure successful project delivery while...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Elevate customer success by owning enterprise accounts, driving growth, and transforming AI Search data into actionable insights. Collaborate with teams to build playbooks and ensure client satisfacti...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$151K - $268K *

Lead the charge in enhancing customer experience by advocating for service excellence, collaborating across departments, and driving strategic initiatives to elevate patient and healthcare professiona...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Join a team that's dedicated to driving client success by leading strategic engagements, building relationships, and delivering exceptional service across a diverse portfolio of enterprise accounts. Y...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Elevate client relationships by managing a portfolio, driving growth, and delivering strategic insights. Lead engagements, ensure quality, and expand partnerships while fostering trust with executives...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$155K - $185K *

Unlock your potential as you design and operationalize strategic processes for commercial success, guiding sales and account management teams to enhance skills and boost effectiveness in a dynamic B2B...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $123K *

Optimize customer success by building strong relationships, ensuring satisfaction, and driving product value. Collaborate with clients to tailor solutions, resolve issues, and enhance their experience...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$88K - $123K *

Drive customer success by building strong relationships, ensuring satisfaction, and optimizing product value. Collaborate with clients to develop tailored success plans and provide strategic guidance...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$142K - $150K *

Drive the successful delivery of strategic programs for Fortune 100/500 clients, managing multiple workstreams and stakeholders. Elevate program management standards through coaching and process impro...

4 days ago

  •   8 - 10 years exp.  •   Legal & Accounting

$95K - $115K *

Engage customers by managing a portfolio to drive value realization and renewals. Leverage data insights to enhance service contracts and subscriptions, ensuring high satisfaction and growth in Annual...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Champion customer success by managing a portfolio of accounts, ensuring value realization and driving growth through technology adoption and service expansion. Collaborate with teams to enhance custom...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Elevate customer success by managing accounts to drive value realization, ensuring technology adoption, and achieving renewal and expansion targets through strategic insights and collaboration with sa...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Join a team that's dedicated to driving customer success through effective management of accounts, ensuring value realization and fostering growth in Annual Recurring Revenue (ARR) while leveraging da...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $120K *

Unlock potential by driving customer success for enterprise accounts, guiding them through onboarding, adoption, and renewal. Build trusted partnerships, analyze engagement metrics, and collaborate cr...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$80K - $95K *

Champion customer success by owning relationships, driving adoption, and ensuring renewals. Leverage deep trust to generate qualified leads while proactively engaging law firm accounts to enhance thei...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $140K *

Optimize client relationships by ensuring seamless communication and operational excellence. Collaborate across teams to drive client success, manage deliverables, and enhance platform utilization whi...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Accelerate progress at managing renewals and onboarding for a diverse portfolio of 300+ corporate clients. Collaborate with sales and technical teams to enhance customer experience and ensure seamless...

5 days ago

  •   Less than 5 years exp.  •   Media

$88K - $109K *

Drive strategic partnerships and customer success by managing high-value accounts, ensuring value adoption, retention, and expansion. Collaborate with C-suite executives to align business objectives a...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $109K *

Drive strategic success and growth by managing high-value partnerships, ensuring customer satisfaction, and leading post-sale initiatives for enterprise accounts. Shape the future of customer engageme...

Boston, MARemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $170K *

Engage with strategic accounts by leading a dynamic team of Technical Account Managers, enhancing customer relationships and driving satisfaction through tailored strategies and exceptional service, e...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $200K *

Unlock potential by driving strategic growth and partnerships within the U.S. Department of Health and Human Services. Engage with stakeholders to identify opportunities, develop solutions, and enhanc...

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.