Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$110K - $130K *

Take ownership of the Customer Success function, driving proactive engagement, retention, and expansion by leveraging data insights and AI, shaping a relationship-driven environment from onboarding to...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$185K - $215K *

Lead client engagement and drive success in Fintech solutions while inspiring cross-functional teams. Collaborate with stakeholders to optimize customer satisfaction and operational efficiency, ensuri...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$65K - $109K *

Join a team that champions customer success and solution adoption by leveraging domain expertise in Marine Cargo Insurance to drive strategic growth and enhance customer experiences. Build lasting rel...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that's driving innovative technology solutions in healthcare. As a key facilitator, you'll manage multi-faceted projects, ensuring seamless collaboration and delivery, while enhancing pati...

Toronto, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$161K - $269K *

Lead the charge in developing a high-performing team of Solutions Consultants, enhancing customer engagements, and driving cross-functional collaboration to deliver exceptional value through strategic...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Empower your career as you lead strategic learning initiatives, enhancing our sales team's performance and fostering development in a dynamic SaaS environment. Collaborate cross-functionally to drive...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate sales performance by designing and optimizing learning programs for the sales team, ensuring continuous improvement and readiness for growth in a dynamic SaaS environment. Lead a team that cha...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $140K *

Lead strategic client relationships by developing integrated multi-channel plans. Elevate stakeholder engagement through actionable insights and measurable outcomes while fostering team growth and mai...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$150K - $170K *

Pioneer strategic client partnerships by leading multi-channel planning, optimizing performance metrics, and driving measurable results. Cultivate relationships and foster teamwork to deliver exceptio...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $170K *

Engage with executive-level clients to shape data-driven strategies and foster growth. Lead integrated multi-channel initiatives, ensuring measurable outcomes while cultivating trust and alignment wit...

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Pioneer a cutting-edge partner content strategy by leading a talented team, integrating SEO and AI, and aligning efforts across key marketing channels to optimize performance for a diverse portfolio o...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$101K - $135K *

Transform customer experience by managing retention efforts, driving product adoption, and developing strategic relationships with executives to ensure success through tailored Mutual Success Plans an...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$127K - $236K *

Transform customer success outcomes by leading a team of engineers to drive value, improve resilience, and expand adoption through strategic planning and hands-on execution in cloud and data protectio...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$92K - $133K *

Join a team that's focused on enhancing sales effectiveness and driving growth in the health insurance market. You'll collaborate cross-functionally to equip the organization with the tools and traini...

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$92K - $133K *

Unlock potential by equipping the sales organization with tools and insights to drive growth in the health insurance market, ensuring sales effectiveness and enhancing overall productivity through str...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$92K - $133K *

Support our sales teams by enhancing training, tools, and processes to optimize performance and drive growth in the level-funded health insurance market. Collaborate across departments to improve effe...

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$92K - $133K *

Innovate sales enablement strategies to enhance growth in the health insurance sector. Collaborate with cross-functional teams to optimize sales processes, develop training programs, and leverage data...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $180K *

Lead financial operations to enhance transactional accuracy and efficiency. Manage AP, AR, and revenue processes, driving automations and collaborations across departments, while mentoring a team that...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$192K - $264K *

Innovate customer success strategies, blending AI expertise with consulting skills to drive enterprise value realization. Build trust with clients through strategic advisory and deliver impactful AI s...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$230K - $400K *

Shape the future of identity management by leading authentication, authorization, and identity services across our platform. Focus on creating a secure, efficient, and scalable experience for users an...

Today

  •   Less than 5 years exp.  •   Information Technology

$95K - $105K *

Empower cross-functional teams to deliver effective product releases, ensuring readiness and communication across Sales, CX, and Marketing. Drive ongoing enablement and optimize demo processes while l...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$125K - $140K *

Oversee client relationships and program delivery to drive satisfaction, aligning initiatives with goals. Collaborate across departments to ensure operational excellence while demonstrating analytical...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$120K - $158K *

Transform strategic customer experiences by managing high-value accounts, enhancing product adoption, and driving measurable business outcomes through consultative partnerships with stakeholders and c...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$172K - $258K *

Champion the growth analytics strategy, empowering teams to optimize customer engagement, drive conversions, and enhance retention through insightful analysis and collaboration across Product, Sales...

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$172K - $258K *

Lead a team to enhance product-led growth through data-driven insights, partnering with product managers to optimize customer engagement and retention while shaping the analytics strategy for impactfu...

6 days ago

  •   5 - 7 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.