Director of Customer Success Jobs

Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.

What Does a Director of Customer Success Do?

In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.

Skills and Experience Employers Look For

Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.

Find Your Next Customer Success Leadership Role

Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.

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$110K - $130K *

Tackle customer success by leading enterprise onboarding, tracking health metrics, and driving adoption. Collaborate with cross-functional teams to enhance customer experience and advocate for product...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $200K *

Shape the future of customer success by managing enterprise accounts, driving growth, and enhancing client relationships through data-driven insights and strategic initiatives. Collaborate cross-funct...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$145K - $175K *

Transform customer engagement by leading our enterprise CRM and Salesforce CoE. Drive strategic initiatives for sales, service, and marketing while ensuring high adoption and measurable outcomes for g...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$97K - $173K *

Unlock potential by driving customer success and value realization across a diverse portfolio. Collaborate with cross-functional teams to enhance customer satisfaction, retention, and lifetime value w...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$97K - $173K *

Champion customer success by driving value realization and adoption across our subscription portfolio. Collaborate with cross-functional teams to enhance customer experiences, maximize satisfaction, a...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$97K - $173K *

Join us to drive customer success by maximizing value realization and adoption across our subscription portfolio. Collaborate with cross-functional teams to enhance customer satisfaction and retention...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$97K - $173K *

Lead the charge in maximizing customer success by driving value realization and adoption across our subscription portfolio. Collaborate with cross-functional teams to enhance customer experiences and...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$82K - $171K *

Elevate customer success by driving account ownership and retention. Collaborate with cross-functional teams to enhance customer journeys and maximize value realization across enterprise accounts in a...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$82K - $171K *

Drive customer success by managing enterprise accounts, optimizing value realization, and fostering cross-functional collaboration to enhance customer satisfaction and support digital transformation i...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$82K - $171K *

Partner with us to drive customer success and retention across enterprise accounts. Leverage your expertise to enhance customer journeys, optimize value realization, and foster cross-functional collab...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate agency operations by creating clarity across complex accounts, anticipating risks, and enabling senior communicators to excel. Partner with leadership to build systems that drive exceptional c...

Reposted 5 days ago

  •   8 - 10 years exp.  •   Healthcare

$134K - $269K *

Drive growth and innovation in Epic EHR services by leading national strategies, building client relationships, and mentoring teams to deliver high-quality healthcare IT solutions across advisory, imp...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$140K - $175K *

Drive operational excellence by leading strategic initiatives and managing a team to enhance Care Operations. Transform high-level strategies into scalable systems that improve care delivery and patie...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$222K - $261K *

Shape the future of HR by partnering with executives to drive strategic initiatives, enhance people experiences, and lead transformative change in a dynamic global environment. Bring your expertise to...

6 days ago

  •   11 - 15 years exp.  •   Information Technology

$222K - $261K *

Empower business transformation by serving as a strategic HR partner, advising C-suite executives and leading teams to enhance global people strategies and drive continuous improvement in a dynamic en...

6 days ago

  •   11 - 15 years exp.  •   Information Technology

$222K - $261K *

Elevate your career as a strategic HR leader, partnering with executives to drive global initiatives and enhance people experiences in a dynamic technology environment. Lead teams, influence change, a...

6 days ago

  •   11 - 15 years exp.  •   Information Technology

$222K - $261K *

Lead strategic HR initiatives as a trusted advisor to executives, driving global people strategies and transformation efforts. Collaborate across functions to enhance organizational effectiveness and...

6 days ago

  •   11 - 15 years exp.  •   Information Technology

$90K - $110K *

Champion client success by managing enterprise accounts, driving growth, and enhancing internal processes. Collaborate with cross-functional teams to deliver exceptional service and support, ensuring...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Engage with enterprise clients to drive success through strategic account management, technical support, and collaboration with internal teams, ensuring optimal outcomes in a dynamic environment while...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Champion operational excellence by leading client delivery initiatives, enhancing relationships, and driving strategic growth. Collaborate with diverse teams to ensure successful engagements and excee...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$160K - $185K *

Transform client relationships by leading a dynamic team focused on customer success. Drive engagement, satisfaction, and operational excellence while shaping a new line of business in a services-led...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$87K - $110K *

Empower customers through a shared portfolio approach, delivering seamless support and proactive engagement. Collaborate with teams to drive product adoption, ensure retention, and translate technical...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$88K - $105K *

Transform client engagement with tailored solutions, drive retention, and build lasting relationships that ensure customer success and revenue growth. Leverage your expertise to advocate for customer...

Virginia, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Transform customer relationships by guiding clients to maximize product value, ensuring long-term loyalty and growth through strategic insights and support. Collaborate with teams to enhance user expe...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$56K - $133K *

Champion customer success by building strong relationships and driving engagement in the hockey market. Leverage sport science expertise to enhance client experiences and ensure value realization acro...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Success do?question toggle

    A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.

  • What qualifications are common for Director of Customer Success jobs?question toggle

    Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.

  • How much do Director of Customer Success jobs pay?question toggle

    Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.

  • Where can I find Director of Customer Success jobs paying $100K or more?question toggle

    Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.