Explore Director of Customer Success opportunities on Ladders, a career site featuring vetted professional jobs that pay $100,000 or more. Directors of Customer Success help organizations build lasting customer relationships, drive product adoption, and deliver measurable value throughout the customer journey.
In this senior leadership role, you may oversee customer success teams and programs, shape onboarding and adoption strategies, and partner with sales, product, and support leaders. Common priorities include improving retention and renewals, reducing churn, strengthening customer satisfaction, and identifying opportunities to grow existing accounts.
Employers often seek experience leading customer-facing teams, building scalable processes, and using customer data to guide decisions. Communication, coaching, strategic planning, and cross-functional collaboration are valuable, along with familiarity with customer relationship management and customer success platforms. Requirements vary by company, industry, and role.
Browse Director of Customer Success jobs paying $100,000 or more and compare opportunities by company, industry, location, and responsibilities. Use Ladders to discover senior roles that match your leadership experience and career goals.
Program Manager, Identity Security - Customer Success
$100K - $130K *
Champion customer success by designing and optimizing scalable programs that enhance adoption of identity security solutions, ensuring impactful training and resources for customer-facing teams...
1 week ago
Program Manager, Identity Security - Customer Success
$100K - $130K *
Engage in a high-impact role to design and optimize customer success programs, enhancing adoption of identity security solutions. Collaborate across teams to create effective training and onboarding m...
1 week ago
$125K - $150K *
Elevate clinical operations by leading teams in scheduling, coordination, and workforce planning. Drive performance through data insights while ensuring efficient processes and resource management as...
1 week ago
$80K - $95K *
Champion customer success by driving adoption and retention for a diverse portfolio. Lead onboarding and training, analyze engagement metrics, and collaborate with teams to enhance user experience and...
5 days ago
$110K - $130K *
Drive customer success by managing relationships, ensuring adoption, and facilitating renewals for a portfolio of accounts. Blend technical problem-solving with strategic enablement to empower clients...
5 days ago
$95K - $115K *
Drive customer success by managing relationships, onboarding, and adoption for a portfolio of accounts. Empower clients to leverage technology effectively while contributing to scalable systems and pr...
5 days ago
$88K - $105K *
Champion customer success by managing post-sale relationships, driving adoption, and ensuring renewals. Collaborate with teams to enhance user experience and contribute to scalable systems in a fast-p...
5 days ago
$88K - $105K *
Elevate customer success by managing relationships, driving adoption, and ensuring renewals for a portfolio of accounts. Blend technical problem-solving with strategic enablement to empower clients in...
5 days ago
Senior Customer Success Manager, Life Sciences
$120K - $190K *
Transform customer success in life sciences by driving strategic account growth, building trusted relationships, and delivering measurable value. Leverage your expertise to influence senior stakeholde...
4 days ago
Senior Customer Success Manager
$110K - $130K *
Shape the future of client success by managing strategic relationships with enterprise clients, driving adoption and retention, and ensuring that they achieve their business outcomes through our innov...
3 weeks ago
Partner Customer Success Manager
$100K - $120K *
Deliver exceptional customer support and strategic guidance, fostering strong relationships to enhance product adoption and drive success for clients. Analyze needs, scope initiatives, and champion cu...
2 weeks ago
Customer Success Manager - LegalFiles
$100K - $120K *
Engage with enterprise clients to drive product adoption and maximize value from legal tech solutions. Act as a trusted advisor, translating customer needs into actionable strategies while ensuring a...
1 week ago
$150K - $175K *
Join a dynamic team as you guide clients through onboarding and renewals, ensuring they maximize value from our AI platform. Collaborate with cross-functional teams to enhance client success and shape...
Yesterday
Senior Customer Success Manager
$88K - $109K *
Champion customer success by managing high-value accounts, driving strategic initiatives, and mentoring junior team members. Leverage your expertise in cybersecurity to influence customer outcomes and...
3 weeks ago
Senior Customer Success Manager
$88K - $109K *
Join a team that's redefining customer success in cybersecurity. As a Senior CSM, you'll manage high-value accounts, drive strategic initiatives, and mentor junior team members to achieve transformati...
3 weeks ago
$158K - $210K *
Lead a dynamic team of Key Account Executives to drive new business growth, manage complex sales cycles, and shape go-to-market strategies while fostering strong relationships with Fortune 100 clients...
1 week ago
Senior Director, Customer Support
$155K - $195K *
Manage the transformation of Customer Support into a strategic function, driving operational efficiency and enhancing service quality. Lead a team to implement innovative strategies that elevate the c...
4 days ago
Customer Success Manager - Sana
$128K - $192K *
Join a team that drives customer success by maximizing value from Workday Learn. You'll own customer relationships, define outcomes, and use insights to enhance engagement and adoption, ensuring clien...
Reposted 2 weeks ago
Customer Success Manager - Sana
$128K - $192K *
Unlock customer success by driving adoption, value realization, and strategic growth for enterprise clients in a fast-paced environment. Collaborate across teams, create measurable outcomes, and ensur...
Reposted 2 weeks ago
Manager, Digital Customer Success
$110K - $130K *
Champion digital engagement by leading customer success initiatives. Manage a team to design scalable, tech-enabled strategies that enhance customer satisfaction, retention, and lifetime value through...
Reposted 2 weeks ago
$120K - $150K *
Shape the future of subscriber retention by analyzing customer behavior, optimizing experiences, and driving loyalty strategies. Collaborate across teams to enhance engagement and maximize lifetime va...
2 weeks ago
$75K - $158K *
Empower customer success by managing key accounts, driving growth, and ensuring satisfaction through strategic relationships and innovative solutions. Collaborate with teams to optimize supply chain p...
2 weeks ago
Customer Success Manager - Digital
$80K - $120K *
Elevate customer success by driving engagement and adoption within digital platforms. Collaborate with cross-functional teams to enhance user experience, support onboarding, and ensure long-term value...
2 weeks ago
Customer Success Manager - Digital
$80K - $120K *
Join a team that's dedicated to enhancing customer success through strategic onboarding and digital engagement. Collaborate with cross-functional teams to drive adoption and satisfaction, ensuring cus...
2 weeks ago
$200K - $225K *
Elevate customer operations by leading Loan Fulfillment, Customer Experience, and Collections teams. Drive efficiency, enhance applicant experiences, and manage vendor relationships to ensure a seamle...
6 days ago
What does a Director of Customer Success do?
A Director of Customer Success leads strategies and teams that help customers adopt a company’s products or services, achieve value, and continue their relationships with the business. Responsibilities may include onboarding, retention, renewals, customer engagement, and team development.
What qualifications are common for Director of Customer Success jobs?
Many employers look for a track record in customer success or related customer-facing leadership, people management experience, strong communication skills, and the ability to use data to improve customer outcomes. Specific education and experience requirements differ by employer.
How much do Director of Customer Success jobs pay?
Compensation varies by employer, industry, location, and scope of responsibility. Ladders features vetted professional jobs that pay $100,000 or more, including qualifying Director of Customer Success opportunities.
Where can I find Director of Customer Success jobs paying $100K or more?
Browse Director of Customer Success listings on Ladders to explore vetted professional opportunities paying $100,000 or more and find roles aligned with your experience and career goals.