Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

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$80K - $90K *

Optimize client success by managing key accounts, fostering relationships, and delivering actionable performance insights. Collaborate effectively with cross-functional teams to enhance client retenti...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Business Services

$244K - $305K *

Pioneer innovative AI strategies that enhance healthcare professional engagement, drive business transformation, and create superior customer experiences in a dynamic, commercial environment. Lead cro...

3 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$164K - $304K *

Serve as a strategic partner to leaders, aligning employee success with business goals to drive innovation and performance in a dynamic, technology-focused environment. Lead talent development and eng...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$164K - $304K *

Champion strategic HR partnerships to align talent and business goals, fostering organizational effectiveness. Drive leadership development and change management in a dynamic technology environment wh...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $125K *

Champion customer success by owning a portfolio of professional-services accounts. Drive adoption, retention, and renewals while collaborating with teams to enhance client profitability and deliver va...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $145K *

Lead and develop a high-performing team managing key customer relationships. Drive technical health and adoption, collaborating closely with sales for renewals and expansions while ensuring consistent...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$105K - $130K *

Lead the charge in defining Customer Success for a new product, partnering across teams to improve client engagement and outcomes while shaping playbooks and strategic initiatives for long-term growth...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$105K - $130K *

Empower eCommerce brands by shaping customer success strategies, optimizing retention, and driving impactful insights from AI-driven discovery experiences. Collaborate with cross-functional teams to e...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Support enterprise clients in maximizing value from AI solutions. Engage directly with stakeholders, ensure satisfaction, drive adoption, and address challenges, while collaborating across teams to en...

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Help us enhance customer success by managing enterprise accounts, driving product adoption, and building strong relationships. Collaborate across teams to ensure customer satisfaction, retention, and...

6 days ago

  •   5 - 7 years exp.  •   Technical Services

$130K - $160K *

Drive enterprise account success by guiding onboarding, adoption, and renewals while building the customer success framework from the ground up to ensure optimal platform utilization and client satisf...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $140K *

Unlock potential by leading cross-functional teams to optimize customer success and drive effective enterprise solutions. Foster collaboration and manage projects to strengthen key relationships while...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in delivering exceptional IT infrastructure support while managing a dynamic team of technicians. Enhance service delivery, troubleshoot complex issues, and ensure quality performance...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Drive customer success by cultivating relationships with strategic accounts, ensuring satisfaction, retention, and growth. You will be the executive liaison managing comprehensive account health and o...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $125K *

Empower customer success by fostering strong relationships post-sale, advocating for client needs, and collaborating across teams to ensure satisfaction, retention, and custom solutions that drive ope...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $125K *

Engage customers post-sale to ensure satisfaction and long-term loyalty while collaborating with internal teams to tailor solutions that meet operational goals and resolve issues effectively for a sea...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$110K - $125K *

Unlock potential by driving customer satisfaction and retention through expert relationship management, training, and tailored solutions in a dynamic and collaborative remote environment...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $100K *

Shape customer growth strategies by leading a high-performing team to enhance value, adoption, and retention across an extensive client base. Drive operational excellence and cross-functional collabor...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$121K - $151K *

Join a dynamic team to architect AI-driven customer support systems, enhancing processes and workflows. Collaborate and innovate to transform customer experiences through hands-on solutions and automa...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$106K - $139K *

Join a team that leads client success by enhancing partnerships and driving exceptional service delivery. Manage teams, foster client relationships, and ensure financial performance while supporting t...

Calgary, ABIn-Person

1 week ago

  •   8 - 10 years exp.  •   Business Services

$78K - $180K *

Elevate customer success by guiding clients through their business journey, optimizing engagement, and driving satisfaction with cloud solutions, while developing your skills in a structured, immersiv...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in transforming customer journeys by migrating legacy accounts to the Studycast platform, ensuring seamless adoption, ongoing satisfaction, and long-term growth through trusted relatio...

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Transform customer onboarding by leading a high-performing team to optimize software adoption and payment utilization while enhancing the customer experience and driving revenue growth. Collaborate cr...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Unlock potential by driving customer success and engagement for a portfolio of clients. Become a trusted advisor, connecting solutions to business outcomes while enhancing relationships through strate...

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $100K *

Support a high-performing team to drive customer growth and retention, enhance strategic alignment, and architect innovative expansion strategies for over 14,000 clients, focusing on product adoption...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.