Find Your Next Director, Customer Success Role with Ladders

Join Ladders to access a curated selection of Director, Customer Success jobs that pay over $100,000. If you’re looking to propel your career and work in a challenging, rewarding environment, you've come to the right place.

Roles and Responsibilities

As a Director of Customer Success, you'll be responsible for managing a team ensuring customer retention and growth. You'll oversee all aspects of account management, customer onboarding, and customer relations, while maintaining a keen focus on client satisfaction.

Why Director, Customer Success?

Working as a Director, Customer Success, you will have the opportunity to influence a company’s bottom line by fostering customer loyalty. It’s a significant, highly impactful role in any business today.

Jumpstart Your Career with Ladders

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$218K - $365K *

Champion the Identity & Access Management portfolio by shaping product strategy, engaging with stakeholders, and guiding a diverse team to deliver security solutions that exceed customer expectations...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$218K - $365K *

Lead the charge in defining strategic vision and execution for Identity & Access Management products, collaborating with key stakeholders to enhance security, availability, and compliance, all while f...

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Lead and enhance a world-class post-sale enablement experience, driving customer adoption and retention. Collaborate with cross-functional teams to develop effective training programs, cultivate a hig...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$75K - $90K *

Engage with municipalities to enhance customer relationships, guiding them through onboarding and maximizing platform value while driving growth through effective collaboration and ongoing support. De...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $95K *

Transform client experiences by driving success with healthcare solutions. Leverage your expertise to enhance revenue cycle processes and collaborate cross-functionally, ensuring ongoing engagement an...

Reposted yesterday

  •   Less than 5 years exp.  •   Healthcare

$130K - $180K *

Lead the charge in shaping a robust Customer Success strategy, ensuring seamless execution across teams while driving product adoption, retention, and customer satisfaction to elevate overall business...

Yesterday

  •   11 - 15 years exp.  •   Finance & Insurance

$100K - $120K *

Champion client success by managing small to mid-market employer accounts, ensuring retention and fostering growth through strategic partnerships and internal collaborations...

3 days ago

  •   Less than 5 years exp.  •   Business Services

$120K - $150K *

Transform client experiences by leading the Talent & Culture technology strategy, driving AI implementation, and developing a high-performing team to enhance workforce engagement and business value wh...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$70K - $95K *

Lead the charge in delivering seamless customer renewals and driving growth. Collaborate with teams to enhance customer satisfaction while strategizing on revenue generation and building strong relati...

US-AnywhereRemote

Reposted today

  •   Less than 5 years exp.  •   Business Services

$81K - $160K *

Inspire customer success by serving as a trusted advisor, maximizing account value through strategic guidance, relationship building, and proactive management. Drive retention and revenue by advocatin...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$70K - $95K *

Shape the future of customer success by owning the entire customer journey, driving software adoption, maximizing renewal rates, and fostering strategic partnerships to deliver measurable business out...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Business Services

$74K - $90K *

Empower non-managed customers by driving engagement and retention through strategic lifecycle interactions, ensuring satisfaction and growth on the platform while collaborating cross-functionally to e...

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$134K - $262K *

Join a dynamic team as you build lasting relationships with top-tier clients, driving customer success for a leading digital platform. Leverage your expertise to promote data-driven strategies that en...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $225K *

Drive strategic client partnerships, lead a performance-driven team, and manage a portfolio of enterprise accounts to enhance patient access to critical therapies and ensure client satisfaction and gr...

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$181K - $304K *

Inspire innovation by leading strategic narratives that define the transformation of enterprise AI. Collaborate with diverse teams to translate complex concepts into compelling stories that highlight...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$181K - $304K *

Optimize the narrative for transformative AI integration in business. Lead communications that bridge product innovation and market understanding, focusing on agentic collaboration and outcome-driven...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$181K - $304K *

Shape the future of enterprise communication by transforming complex AI narratives into clear, impactful stories. Lead a high-performing team to connect technology with strategic messaging, driving aw...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$181K - $304K *

Engage in a transformative role driving the narrative for enterprise AI. Lead strategic communications to convey complex technological innovations, guiding a team to produce impactful stories that sho...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$181K - $304K *

Shape the future of AI communication by crafting strategic narratives, leading impactful teams, and translating technology into compelling stories that drive business innovation and collaboration in a...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$181K - $304K *

Drive the evolution of the Agentic Enterprise by creating compelling narratives that translate complex AI innovations into strategic communications, collaborating across teams to enhance market unders...

Reposted 4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$90K - $130K *

Unlock customer success by managing relationships with Fortune 500 companies, driving value and adoption throughout the customer lifecycle, and collaborating with diverse teams to enhance client engag...

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Lead a dynamic fulfillment center team, optimize operations, and enhance customer success by driving performance and scalability in a fast-paced eCommerce environment. Collaborate cross-functionally t...

2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$112K - $137K *

Elevate client financial success by managing relationships, tailoring investment strategies, and leading a talented team. Foster trust and engagement while driving business growth through value-added...

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$210K - $310K *

Analyze organizational needs and drive strategic HR initiatives to enhance talent management, succession planning, and employee relations in a dynamic gaming industry environment. Build trusted partne...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Business Services

$138K - $247K *

Lead the charge in transforming our IT operations into an AI-driven, zero-touch digital workplace that enhances employee productivity, streamlines processes, and ensures a delightful technology experi...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What are some roles and responsibilities of a Director, Customer Success?question toggle

    A Director, Customer Success oversees customer onboarding, ensures customer retention, manages customer relations, and aims to grow the company's customer base.

  • What skills are required for a Director, Customer Success role?question toggle

    Apart from strong leadership, communication, and organization skills, a Director, Customer Success should also have a solid understanding of customer relations, data analysis, and business metrics.

  • Why should I apply for a Director, Customer Success job through Ladders?question toggle

    Ladders hosts a wide variety of high-paying professional jobs including Director, Customer Success roles. Our platform connects you with opportunities that match your skills and career goals.

  • How can Ladders help me in my job search?question toggle

    Ladders not only provides high-paying job opportunities but also offers resources like resume reviews, networking events, and industry insights to give you a competitive edge in your job search.