Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$178K - $307K *

Reimagine the future of pharmaceutical marketing by leading a dynamic team to develop and execute integrated strategies for a diverse product portfolio, driving commercial success through collaboratio...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Drive exceptional guest experiences by leading sales initiatives, maximizing revenue, and fostering client relationships. Collaborate with teams to achieve booking goals and enhance market share while...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$100K - $120K *

Elevate your career by driving sales growth and enhancing guest experiences. Lead strategic initiatives to maximize revenue, build client relationships, and ensure exceptional service in a dynamic hos...

3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$100K - $120K *

Shape the future of hospitality by driving sales growth, enhancing guest satisfaction, and leading a dynamic team. Utilize your expertise to maximize revenue, build client relationships, and ensure se...

3 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$125K - $150K *

Join a team that's driving growth in the Maintenance Division by leading sales strategies, enhancing customer relationships, and optimizing team performance to achieve revenue and profitability goals...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$160K - $200K *

Join us in leading sales across U.S. and Canada! Drive $100M+ growth and oversee sales, product management, and operations to enhance customer engagement and profitability in the commercial truck and...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$108K - $130K *

Elevate logistics and transportation strategies by leading end-to-end operations across multiple modes. Drive performance, optimize costs, and ensure compliance while collaborating with cross-function...

Yesterday

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Lead the Midwest sales organization by driving revenue growth, developing talent, and enhancing customer partnerships. Collaborate with cross-functional teams to execute strategic initiatives and fost...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$114K - $162K *

Elevate strategic partnerships with national brokers and clients to drive growth, enhance client retention, and deliver tailored insurance solutions. Collaborate across teams to ensure service excelle...

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Drive strategic growth as you build relationships with C-level executives, lead complex sales cycles, and exceed quotas in selling enterprise-level SaaS solutions to $20bn+ clients while managing a de...

United StatesRemote

Reposted 1 month ago

  •   8 - 10 years exp.  •   Information Technology

$127K - $150K *

Lead the charge in managing complex projects from inception to completion, ensuring excellence in delivery and client satisfaction. Collaborate with stakeholders to establish best practices and drive...

Yesterday

  •   8 - 10 years exp.  •   Real Estate & Construction

$157K - $185K *

Join a team that's redefining project management in commercial real estate. Lead complex initiatives, drive business development, and foster collaboration across diverse sectors while ensuring excepti...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$100K - $120K *

Elevate business growth by leading sales initiatives, forging partnerships, and driving revenue in the hospitality sector. Collaborate with teams to ensure client satisfaction and achieve strategic go...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$120K - $145K *

Lead the charge in developing and implementing a comprehensive supply chain continuous improvement strategy, enhancing operational efficiency and service delivery across multiple sites while driving m...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$165K - $185K *

Shape a global marketing strategy that drives growth and enhances customer engagement. Lead a diverse team to execute integrated campaigns, leveraging market insights and digital strategies to optimiz...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$165K - $185K *

Transform global marketing strategies by leading a diverse team to enhance customer engagement, drive growth, and execute integrated campaigns across multiple channels, ensuring alignment with market...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$159K - $266K *

Oversee strategic and operational leadership for CDC 1, ensuring safe, compliant, and efficient inbound and outbound logistics. Drive continuous improvement, manage third-party logistics, and develop...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$75K - $112K *

Shape the future of revenue cycle operations by leading a dynamic team, driving process improvements, and ensuring compliance while fostering collaboration across departments to achieve operational ex...

Washington, DCRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$171K - $273K *

Shape the future of sales operations by leading a high-performing team focused on strategic business planning, capacity management, and performance analysis to drive growth and productivity across glo...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $200K *

Join a team that's driving growth by selling essential services to national clients. Leverage your expertise in B2B sales to build relationships, develop strategic plans, and maintain a robust sales p...

1 week ago

  •   8 - 10 years exp.  •   Staffing

$150K - $180K *

Transform enterprise business applications by leading strategy, implementation, and modernization efforts. Collaborate with teams to enhance operational efficiency and drive technology solutions that...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$160K - $175K *

Drive success by leading a dynamic team of Account Managers and Directors to maximize growth opportunities within strategic enterprise accounts, collaborating cross-functionally while fostering an inc...

Reposted yesterday

  •   Less than 5 years exp.  •   Media

$100K - $120K *

Transform property operations by leading a dynamic team to enhance guest experiences, optimize revenue, and ensure operational excellence in a vibrant hospitality environment. Drive innovation and gro...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $100K *

Champion operational excellence by managing warehouse partnerships, driving performance, and resolving issues. Leverage data analysis and relationship management to enhance service quality and ensure...

4 weeks ago

  •   5 - 7 years exp.  •   Transportation

$80K - $100K *

Take ownership of operational performance across warehouse partners, ensuring they meet service standards and quality expectations. Leverage data analysis and relationship management to drive improvem...

4 weeks ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.