Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$150K - $180K *
Unlock your potential as a sales leader, driving US growth by building a high-performing team, shaping go-to-market strategies, and owning revenue performance in a dynamic, early-stage environment...
Today
Senior Manager, New Services Enablement and Execution
$110K - $130K *
Unlock new service opportunities by leading strategic execution and cross-functional collaboration. Drive rapid market launches and enhance customer engagement through innovative program management an...
3 weeks ago
$151K - $211K *
Drive strategic growth and operational excellence as you lead a complex, multi-category business unit. Own financial performance and customer relationships while fostering a high-performing team in a...
4 weeks ago
Sr. Customer Business Manager, Target
$145K - $175K *
Unlock your potential by cultivating strategic partnerships with Target, driving growth strategies, and leading a high-performing sales team to achieve revenue and profitability goals in a dynamic, re...
4 days ago
$125K - $150K *
Manage client relationships by leading strategic planning and execution of wealth strategies. Collaborate with families and their advisors to ensure alignment with their goals while guiding a dedicate...
3 weeks ago
$110K - $130K *
Elevate client partnerships by managing a diverse portfolio in healthcare. Lead strategic growth initiatives, foster relationships with C-suite leaders, and mentor teams to deliver impactful solutions...
3 weeks ago
Sr. Demand Fulfillment Manager
$138K - $207K *
Join a dynamic team to manage purchasing, manufacturing planning, and warehousing functions. Drive operational excellence to meet customer delivery requirements and optimize production efficiency in a...
Reposted 2 weeks ago
$100K - $120K *
Lead safety operations across multiple stations, ensuring compliance with safety standards and regulations. Oversee Regional Safety Managers and develop programs to enhance safety procedures, while in...
Reposted 3 weeks ago
Director, Marketing, Global Publishing
$110K - $138K *
Advance your career by leading innovative marketing strategies across diverse publishing portfolios. Drive engagement and sales for iconic titles while collaborating with cross-functional teams to est...
Reposted 4 days ago
$110K - $130K *
Lead the charge in strategic risk management, ensuring compliance and protecting assets through effective policies, assessments, and collaboration across departments to enhance operational integrity a...
3 weeks ago
Director, Business Development, Dallas
$95K - $135K *
Champion growth by leveraging established relationships in commercial real estate to drive multi-site partnerships, accelerate deal cycles, and enhance tenant experiences across key U.S. markets...
2 weeks ago
Americas - Director, Ecommerce
$145K - $175K *
Lead the charge in driving ecommerce performance across the Americas. Oversee trading, site merchandising, and customer experience while collaborating with cross-functional teams to achieve sales and...
3 weeks ago
Americas - Director, Ecommerce
$150K - $180K *
Drive the ecommerce strategy across the Americas, enhancing performance and customer experience. Lead a high-performing team to optimize trading, merchandising, and campaigns, ensuring alignment with...
3 weeks ago
National Manager, Customer Experience
$110K - $130K *
Transform customer experiences by leading innovative strategies and initiatives. Drive engagement and loyalty through omnichannel approaches, leveraging insights to enhance satisfaction and foster a c...
2 days ago
Director of Strategy & Business Operations
$125K - $150K *
Transform business operations by leading high-impact initiatives that drive revenue and efficiency. Collaborate with cross-functional teams to optimize performance and make strategic decisions for sus...
Reposted 1 month ago
Director, North America Controller
$150K - $180K *
Transform financial operations by leading accounting and compliance for North America. Drive accuracy in reporting, strengthen internal controls, and enhance team performance across a multi-site manuf...
3 weeks ago
Director, Claims and Loss Prevention
$125K - $150K *
Empower our claims management and loss prevention strategy across a multimodal transportation network. Lead remote teams to enhance operational effectiveness, reduce loss exposure, and drive data-driv...
1 week ago
Director, Claims and Loss Prevention
$110K - $130K *
Lead strategic claims management and loss prevention initiatives across a multimodal transportation network, driving operational effectiveness and embedding a culture of prevention while managing remo...
1 week ago
Director, Claims and Loss Prevention
$110K - $130K *
Transform claims management and loss prevention by leading remote teams, driving operational excellence, and implementing data-driven strategies to reduce loss exposure across a multimodal transportat...
1 week ago
$110K - $130K *
Drive strategic growth by developing and closing complex cybersecurity opportunities. Build relationships with executive stakeholders while leveraging a diverse partner ecosystem to solve security cha...
3 days ago
$110K - $130K *
Elevate your career by driving strategic growth in cybersecurity consulting. Collaborate with executive leaders to close complex deals and leverage a diverse partner ecosystem, all while achieving sig...
3 days ago
$110K - $130K *
Empower growth by driving strategic cybersecurity solutions across enterprise accounts. Leverage executive relationships and a diverse partner ecosystem to close complex deals and achieve significant...
3 days ago
$110K - $130K *
Drive strategic growth in cybersecurity consulting by building executive relationships and closing complex deals. Leverage a diverse partner ecosystem to deliver tailored solutions while achieving sig...
3 days ago
$110K - $130K *
Drive strategic growth by managing complex cybersecurity accounts, building executive relationships, and leveraging a diverse partner ecosystem to achieve significant revenue targets and enhance clien...
1 week ago
$110K - $130K *
Unlock your potential as a strategic leader driving growth in cybersecurity consulting. Engage with executive stakeholders, close complex deals, and leverage a vast partner ecosystem to deliver tailor...
1 week ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.