Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$130K - $180K *

Grow transformational global IT strategies to enhance operational efficiency, ensuring robust cybersecurity, sustainable infrastructure, and effective enterprise applications that align with business...

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$104K - $130K *

Create and optimize a transformative visitor experience strategy that fosters engagement, aligns with enrollment goals, and showcases the institution's strengths while managing a team of ambassadors a...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $130K *

Shape the future of field operations by leading service delivery activities, ensuring high-quality execution and customer satisfaction through an optimized, distributed workforce across multiple terri...

Montreal, QCIn-Person

Today

  •   5 - 7 years exp.  •   Technical Services

$130K - $160K *

Shape the future of enterprise transformation! Lead the technical delivery for a major program, guiding architecture, integrations, data migration, and QA to ensure scalable solutions across 20+ entit...

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$102K - $138K *

Lead the charge in transforming production operations, inspiring teams, and driving improvement. Empower a culture of operational excellence and continuous growth while strategically managing results...

Today

  •   5 - 7 years exp.  •   Aerospace & Defense

$115K - $183K *

Lead transformative HR operations by overseeing a high-performing shared services organization, enhancing team engagement, and driving efficiency through strategic initiatives and technology integrati...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$140K - $150K *

Drive enterprise-level partnerships, optimizing multi-million-dollar revenue through strategic account management and C-suite engagement, while leading cross-functional teams and complex deal cycles i...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$143K - $286K *

Shape the future of transformation in the HVAC sector by leading a dynamic PMO, overseeing enterprise initiatives while fostering collaboration and driving strategic goals across multiple operating co...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$143K - $286K *

Shape the future of transformation through dynamic program management and leadership. Oversee enterprise initiatives, drive strategic alignment, and foster innovation to enhance organizational effecti...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$80K - $90K *

Lead front-of-house operations in a premier dining environment, driving team performance and guest satisfaction. Oversee service quality, financial performance, and staff development to ensure excepti...

Yesterday

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $85K *

Optimize service delivery operations while ensuring the highest safety standards. Lead, train, and develop a team of drivers to enhance customer satisfaction and drive sales growth effectively through...

Brampton, ONIn-Person

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$90K - $120K *

Unlock potential by overseeing plant operations to drive production efficiency, quality, and compliance in a dynamic manufacturing environment. Lead teams, manage budgets, and enhance processes to ach...

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$100K - $120K *

Oversee delivery of clinical services in a supportive environment, managing teams to ensure high-quality patient care while enhancing operational efficiency and compliance with healthcare regulations...

Syracuse, NYIn-Person

Reposted yesterday

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Empower exceptional healthcare delivery by leading a dynamic team of clinicians and caregivers. Oversee patient care, staff management, and compliance to foster a collaborative environment focused on...

Reposted yesterday

  •   Less than 5 years exp.  •   Healthcare

$120K - $145K *

Drive revenue growth by optimizing alignment across Finance, Sales, and Marketing. Provide critical operational support, enhance sales effectiveness, and minimize inefficiencies throughout the custome...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$137K - $234K *

Join a dynamic team as you lead accounting operations, mentoring staff, ensuring GAAP compliance, and enhancing financial reporting. Drive continuous improvement and support strategic planning in a fa...

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $130K *

Lead the development of a comprehensive Employee Relations strategy, fostering a fair and inclusive workplace. Drive operational excellence and enhance employee engagement through collaboration, inves...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $105K *

Transform branch operations by leading a dynamic team, driving growth strategies, and ensuring compliance while enhancing patient care and satisfaction in a collaborative environment...

Today

  •   Less than 5 years exp.  •   Healthcare

$75K - $95K *

Empower your career by driving operational excellence and ensuring policy compliance. Lead teams to deliver on metrics and enhance performance through strategic initiatives while fostering a culture o...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Lead the charge in maximizing vendor value and performance throughout the vendor lifecycle. Collaborate with stakeholders to ensure technology partners align with strategic objectives and contractual...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Join us to optimize vendor performance and governance across the technology landscape. You'll collaborate with leadership to ensure contractual commitments, enhance vendor value, and drive strategic t...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Lead a dynamic team focused on enhancing client relationships and operational excellence. Drive strategic initiatives to improve service delivery and engage clients effectively while maintaining accou...

Mississauga, ONIn-Person

Reposted today

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Lead the charge in establishing a robust data governance framework, ensuring quality, security, and compliance of enterprise data. Drive initiatives that enhance data literacy across the organization...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $160K *

Lead cross-functional teams to deliver innovative marketing solutions, managing client relationships, budgets, and program performance to drive brand growth and impact in a collaborative environment...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $180K *

Shape the future of global supply chain by leading complex 4PL programs. Oversee a diverse team, ensuring successful execution and client satisfaction across all operations, governance structures, and...

1 week ago

  •   11 - 15 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.