Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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$145K - $215K *

Champion operational excellence by leading strategic initiatives that drive growth and efficiency across the Americas. Collaborate with cross-functional teams to translate vision into actionable plans...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$159K - $236K *

Lead the charge in optimizing business operations across the Americas, ensuring strategic alignment and effective execution. Collaborate with cross-functional teams to drive performance, enhance proce...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$137K - $204K *

Elevate business operations by leading strategic initiatives and optimizing workflows. Collaborate with cross-functional teams to drive performance, align resources, and support growth in the Americas...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$159K - $236K *

Lead the charge in optimizing business operations across the Americas, ensuring strategic alignment and effective execution. Collaborate with cross-functional teams to drive performance, enhance proce...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$137K - $204K *

Drive strategic business operations across the Americas, ensuring effective execution of initiatives and alignment among teams. Collaborate with leadership to optimize performance, enhance processes...

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$108K - $130K *

Lead the charge in optimizing supply chain operations, managing daily functions, and enhancing collaboration between departments to ensure efficient inventory and vendor management while driving conti...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$199K - $243K *

Lead the charge in transforming financial services technology, connecting strategy to member outcomes while overseeing engineering teams and driving modernization through innovative solutions and coll...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$89K - $169K *

Lead the charge in optimizing Procure-to-Pay and Travel Operations, ensuring compliance, enhancing processes, and driving efficiency across purchasing, invoicing, and payment systems while collaborati...

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$89K - $169K *

Transform the Procure-to-Pay and Travel Operations landscape by leading process improvements, ensuring compliance, and driving efficiency across procurement and financial operations while fostering co...

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Transform your career by leading hotel operations across a diverse portfolio. Drive performance, enhance guest satisfaction, and develop leadership talent while ensuring operational excellence and bra...

Yesterday

  •   5 - 7 years exp.  •   Hospitality & Recreation

$176K - $220K *

Drive strategic customer engagement and commercial success by leading the annual business plan and enhancing relationships across a major retail partner. Leverage data insights to optimize performance...

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$200K - $320K *

Join a team that's driving revenue growth by leading sales initiatives, mentoring talent, and fostering strategic partnerships to enhance customer satisfaction and achieve financial goals in a dynamic...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Drive the evolution of a global 24x7 application operations service, ensuring performance and client satisfaction. Lead a distributed team, foster relationships with C-level stakeholders, and implemen...

2 days ago

  •   11 - 15 years exp.  •   Information Technology

$110K - $130K *

Transform customer relationships and drive sales growth by achieving targets, managing accounts, and leading negotiations. Leverage your expertise to identify opportunities and deliver value in a dyna...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$199K - $209K *

Drive strategic initiatives in Supply Chain Management, overseeing a $10B portfolio. Lead a diverse team to optimize operations, enhance logistics, and ensure mission readiness across multiple sectors...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$125K - $150K *

Transform client relationships by driving growth and success in healthcare technology. Leverage your expertise to close complex deals, implement innovative solutions, and collaborate across teams to e...

Reposted today

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Transform communities by building strong relationships and driving success. As a key player, you'll close deals, implement innovative solutions, and collaborate across teams to ensure client satisfact...

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$125K - $150K *

Accelerate progress at a dynamic healthcare technology firm by building strong relationships with clients and driving successful implementations. Leverage your sales expertise to close complex deals a...

3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$95K - $115K *

Champion operational excellence by overseeing service quality, financial performance, and strategic growth initiatives in the IDD sector. Lead a dedicated team to enhance client satisfaction and foste...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Shape the future of dispensing services by leading installations, managing teams, and driving continuous improvement. Collaborate cross-functionally to enhance operational efficiency and ensure top-no...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$130K - $155K *

Lead the charge in technology delivery for Finance and Actuarial, shaping strategic roadmaps and ensuring alignment with business priorities. Drive modernization, enhance resilience, and build high-pe...

Toronto, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Transform supply chain operations by leading procurement, planning, and warehouse functions. Drive material flow efficiency, ensure compliance, and enhance production readiness while fostering a cultu...

3 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$275K - $300K *

Lead the charge in expanding Cash Management solutions for corporate clients. Drive revenue growth through strategic client relationships and collaboration with internal partners, leveraging your expe...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $200K *

Transform transportation and distribution strategies across a complex network, optimizing costs and service reliability while leading cross-functional teams to enhance performance and drive sustainabl...

5 days ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$300K - $340K *

Lead a dynamic Sales Team to drive growth in your region, utilizing best practices and effective prospecting techniques to exceed quotas and enhance client relationships while fostering team developme...

Dallas, TXRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.