Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$86K *

Unlock new business opportunities as you manage and grow a diverse customer base. Drive revenue through strategic selling and exceptional customer service while achieving defined sales targets and fos...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$86K - $103K *

Champion customer success by managing accounts and driving growth through new business development. Leverage your sales expertise to foster lasting relationships while exceeding performance goals in a...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$95K - $147K *

Engage in operational excellence by directing a dynamic team to meet KPI targets, optimize resources, and enhance client satisfaction within a fast-paced distribution center environment focused on con...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$95K - $97K *

Unlock your potential by leading a dynamic sales team, driving innovative marketing strategies, and achieving revenue goals while collaborating with management to enhance guest experiences and market...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$95K - $114K *

Join a dynamic team as a multi-unit leader, guiding Store Managers to enhance performance, foster exceptional customer experiences, and achieve operational excellence across multiple locations in the...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$117K - $188K *

Champion efficient supply chain operations by providing strategic leadership, optimizing resources, and ensuring top-tier service levels. Drive performance and innovation in all aspects of inventory m...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $110K *

Elevate your career by directing operations and compliance in a dynamic environment. Drive client advocacy and organizational excellence while leading a dedicated team to achieve strategic goals and i...

2 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Discover impactful opportunities as you lead operations in a high-volume, automated fulfillment center. Drive performance and cultivate teams while optimizing processes to enhance customer satisfactio...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Shape the future of automated fulfillment operations by leading a high-performing team in a dynamic environment. Drive operational performance, ensure exceptional customer service, and optimize proces...

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Shape the future of supply chain management by leading forecasting strategies, optimizing inventory, and enhancing team development to ensure alignment with business objectives and profitable growth...

4 days ago

  •   8 - 10 years exp.  •   Food & Beverages

$125K - $150K *

Shape financial strategy by leading budgeting, forecasting, and analysis. Collaborate with cross-functional teams to drive performance insights and operational efficiency. Mentor a dynamic finance tea...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$135K - $160K *

Transform a region by leading District Managers to exceed operational goals, cultivate talent, and enhance customer experiences while driving profitable growth and maintaining high standards across mu...

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Unlock potential by driving new business growth through strategic partnerships with agencies and brands. Lead the sales cycle and secure long-term collaborations, positioning the company as a preferre...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$165K - $246K *

Shape the global consulting offer portfolio by leading cross-functional strategies and driving measurable client outcomes through effective governance and innovative service productization. Collaborat...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Business Services

$160K - $231K *

Advance your career by driving sales strategy and capacity services. Leverage your logistics expertise to build strong partnerships and implement solutions within a dynamic team while managing complex...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Transportation

$120K - $145K *

Partner with us to define and execute our intelligence strategy. Oversee the development of systems used to analyze key business data, driving profitability through actionable analytics and collaborat...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Join us in leading operational excellence in a fast-paced environment, directing strategic initiatives and fostering team growth while ensuring client satisfaction and product quality in our manufactu...

Brampton, ONIn-Person

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Unlock growth potential by steering enterprise sales strategy across territories, leveraging your 8-10 years of telecommunications sales leadership. Drive innovation while managing cross-functional te...

2 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$110K - $130K *

Drive strategic leadership and cohesive client partnerships, ensuring successful program execution and fostering collaboration across teams to achieve exceptional outcomes and agency standards...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Lead impactful supply chain initiatives, drive strategic projects, optimize operations, and enhance communication across functions. Collaborate with teams to meet business goals and ensure product rea...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$115K - $130K *

Lead strategic initiatives and operational excellence while driving growth, governance, and relationship management to enhance the organization's influence and financial health...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$168K - $175K *

Elevate customer engagement by leading the design and improvement of the end-to-end customer journey. Drive strategies across retail and digital touchpoints to enhance brand experience and ensure pers...

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$94K - $127K *

Drive client success by overseeing Managed Services delivery, managing operations, and building crucial relationships across diverse cultural settings. Leverage consultative skills to align technology...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Business Services

$166K - $200K *

Transform IT operations by establishing an Agile PMO, driving budget management, and enhancing vendor strategies. Serve as a leadership partner, ensuring effective portfolio management and optimizing...

Reposted 6 days ago

  •   11 - 15 years exp.  •   Information Technology

$160K - $200K *

Shape the future of IT operations by leading a unified PMO function, driving Agile transformation, budget management, and vendor strategy, while fostering collaboration and continuous improvement acro...

Reposted 6 days ago

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.