Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$125K - $150K *

Champion regional warehouse excellence by overseeing operations, optimizing processes, and leading teams to achieve strategic goals. Drive innovation in logistics while ensuring top-tier service and e...

1 week ago

  •   11 - 15 years exp.  •   Transportation

$110K - $130K *

Lead and optimize comprehensive supply chain and logistics operations nationwide, driving strategic partnerships, operational efficiency, and compliance to deliver cost-effective services to all stake...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Drive efficient supply chain and logistics operations, fostering partnerships and optimizing processes across regions to ensure timely delivery and compliance while enhancing financial performance and...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$165K - $185K *

Drive the product development lifecycle, leading strategic initiatives and cross-functional teams to deliver AI-enabled solutions. Leverage financial analysis and market insights to achieve business g...

Today

  •   8 - 10 years exp.  •   Consumer Technology

$165K - $185K *

Shape product development strategies across the entire life cycle, leveraging AI tools to enhance project leadership and financial analysis, while driving growth and innovation through collaboration w...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Consumer Technology

$150K - $180K *

Drive and innovate end-to-end supply chain strategies, optimizing procurement and logistics to enhance operational efficiency across multiple manufacturing facilities while ensuring cost-effective and...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$159K - $287K *

Drive growth and customer success by leading consultative sales for CDMO solutions in the pharma sector. Build executive-level relationships and deliver tailored manufacturing support from concept to...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Elevate our telecom delivery leadership by managing a multi-tower portfolio, fostering client relationships, and driving strategic initiatives. Utilize your telecom expertise to oversee complex projec...

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Drive strategic delivery for a $55M+ telecom portfolio, leading modernization efforts and ensuring excellence across multiple engineering streams while fostering executive relationships for long-term...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Champion strategic delivery excellence across multiple telecom initiatives, fostering high-quality outcomes while managing client relationships and operational risks. Drive innovation and growth in a...

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Lead the charge in shaping strategic telecom client relationships while overseeing multi-tower delivery portfolios, driving innovation in systems engineering and operational excellence. Influence tech...

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Empower telecommunication transformation as you lead multi-tower delivery portfolios, influence technology direction, and enhance client relationships. Shape strategic outcomes through robust operatio...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Drive strategic delivery excellence across a $55M telecom portfolio, leading complex engineering programs while fostering client engagement and operational innovation. Elevate team performance and inf...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $180K *

Engage as a strategic leader, directing a $55M+ telecom delivery portfolio while shaping technology direction and enhancing client relationships. Elevate operational excellence and drive innovation in...

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Lead the charge in strategic delivery for a pivotal telecom account, managing a multimillion-dollar portfolio. Drive modernization efforts, foster executive relationships, and enhance operational exce...

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$160K - $200K *

Join a team that's shaping telecom delivery excellence. Lead a multi-tower portfolio, driving modernization and technology direction while collaborating with C-suite stakeholders for growth and strate...

3 weeks ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$150K - $205K *

Unlock potential by leading transportation sales efforts, developing strategies, and building a robust sales team to deliver integrated logistics solutions to clients while ensuring exceptional servic...

2 weeks ago

  •   11 - 15 years exp.  •   Transportation

$114K - $162K *

Drive innovation and enhance customer engagement by leading digital strategy and execution. Collaborate across teams to deliver impactful solutions that elevate customer experience and meet organizati...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$114K - $162K *

Lead digital transformation strategies to enhance user engagement and drive innovative solutions. Collaborate with cross-functional teams to boost customer and agent experiences while ensuring alignme...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Transform inventory management by ensuring data integrity and accuracy across a 46-location distribution network. Lead item taxonomy governance and inventory control to enhance service reliability and...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead and execute sales strategies for warehouse solutions, driving growth, profitability, and performance while building strong customer relationships and fostering a high-performing sales team...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Pioneer new growth as you lead the Warehouse Solutions sales strategy. Cultivate executive relationships, drive market share, and develop a high-performing team to ensure customer satisfaction and pro...

5 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the sales strategy and performance for Warehouse Solutions. Drive growth, build strategic customer relationships, and foster a high-performing sales team while ensuring alignment with operations...

5 days ago

  •   8 - 10 years exp.  •   Transportation

$110K - $130K *

Transform your sales leadership expertise by driving growth and shaping strategies for a thriving Warehouse Solutions division, while fostering high-performance teams and maximizing customer satisfact...

5 days ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Drive the evolution of outbound operations in a high-volume Fulfillment Center. Lead teams, optimize processes, and ensure efficiency while fostering a culture of quality, safety, and productivity to...

1 week ago

  •   5 - 7 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.