Director of Customer Service Jobs

Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.

What Does a Director of Customer Service Do?

A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.

Skills and Qualifications

Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.

Career Opportunities and Compensation

Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.

Find Director of Customer Service Jobs on Ladders

Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.

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1
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$88K - $105K *

Elevate property operations by leading a multifamily housing portfolio, driving excellence in maintenance, leasing, and resident services while ensuring financial performance and team development acro...

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$160K - $170K *

Transform client engagement by leading a high-performing team, ensuring operational excellence and strategic growth. Drive business development and foster relationships to exceed client expectations w...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$110K - $130K *

Shape the future of supply chain management by leading procurement, logistics, and vendor relations to optimize material flow and drive cost improvements across multiple locations and suppliers in a f...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$122K - $204K *

Engage with cross-functional teams to drive operational excellence and strategic initiatives. Lead performance improvements, manage change, and foster stakeholder alignment to enhance service quality...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$122K - $204K *

Shape the future of operations by providing strategic leadership, driving measurable improvements, and fostering cross-functional collaboration to enhance performance, service quality, and customer ou...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $200K *

Join a team that's driving growth and innovation as a strategic sales leader. You'll develop and execute commercial strategies, enhance customer relationships, and lead a high-performing sales organiz...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Drive operational excellence by leading a global team to deliver and optimize ERP solutions, ensuring alignment with business goals and compliance standards while fostering a culture of collaboration...

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in operational excellence by overseeing strategic initiatives, managing diverse teams, and driving performance across multiple facilities. Foster a culture of continuous improvement wh...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$165K - $185K *

Shape the future of customer engagement by leading a global inside sales and service team. Drive operational excellence, enhance customer experiences, and foster talent development to achieve commerci...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$165K - $185K *

Optimize customer experiences and drive growth by leading a global inside sales and customer service team. Foster talent development, operational excellence, and strategic partnerships to enhance serv...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$200K - $275K *

Join a dynamic team as you lead high-volume distribution operations, driving excellence and coaching a large workforce. Your hands-on leadership will enhance productivity and service quality in a vast...

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$200K - $275K *

Transform warehouse operations by leading a high-performing team, driving excellence, and ensuring exceptional service in a dynamic environment. Engage directly with daily tasks while fostering a cult...

3 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$165K - $254K *

Seeking a dynamic leader to enhance global client service through Level II Support, optimizing issue resolution and driving continuous improvement across teams and products for an exceptional client e...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$115K - $192K *

Join us to manage client relationships and drive project success in the biopharma sector. You'll oversee contractual obligations, ensure customer satisfaction, and lead cross-functional teams to deliv...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$140K - $150K *

Join us to lead strategic operations and enhance customer experience across the Last Mile network. Drive performance improvements, manage claims, and implement scalable solutions while collaborating w...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$160K - $185K *

Take ownership of the service organization across multiple locations, driving strategy, performance, and growth. Collaborate with leadership to enhance service delivery, optimize operations, and devel...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Accelerate growth by driving revenue through strategic sales of a digital payment platform to insurance carriers. Engage with C-level executives to foster relationships that enhance long-term success...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Finance & Insurance

$165K - $185K *

Lead end-user IT service delivery and workplace technology support, ensuring high-quality service and employee experience. Drive continuous improvement and manage vendor performance while adhering to...

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$135K - $160K *

Strategize technology solutions to enhance supply chain operations, driving efficiency and innovation across manufacturing and distribution. Lead transformation initiatives while fostering collaborati...

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Lead the charge in optimizing sales operations by driving strategic initiatives, enhancing productivity, and fostering cross-functional collaboration to achieve commercial excellence and align with bu...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$225K - $260K *

Empower a high-performing product team to define and execute a strategic roadmap, ensuring alignment across departments while prioritizing patient access to therapies. Lead discovery and decision-maki...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$125K - $167K *

Empower a global customer support team by developing leaders, setting standards, and driving excellence across regions. Collaborate with peers to enhance service quality and ensure customer satisfacti...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$134K - $269K *

Take ownership of transformative business strategies, leading integrated Customer & Growth initiatives. Drive operational excellence and change management to enhance revenue generation and client sati...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Empower your career by leading a dedicated team in delivering exceptional custodial services. Drive operational excellence, build strong client relationships, and inspire diverse teams while shaping t...

Petawawa, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Service do?question toggle

    A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.

  • What qualifications are common for Director of Customer Service jobs?question toggle

    Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.

  • How much do Director of Customer Service jobs pay?question toggle

    Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.

  • Where can I find Director of Customer Service jobs?question toggle

    You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.