Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$90K - $120K *

Pioneer customer loyalty initiatives, crafting strategies that enhance engagement and repeat business. Lead a dynamic team to optimize retention marketing through insightful data analysis and innovati...

2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Lead the charge in transforming procurement strategies to drive enterprise technology investments, ensuring alignment with business goals, compliance, and long-term value while delivering operational...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $130K *

Lead dynamic sales initiatives to drive revenue growth and develop high-performing teams. Collaborate across departments to enhance customer relationships and operational effectiveness, while fosterin...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Empower growth by spearheading innovative sales strategies in the CPG sector. Lead teams, strengthen customer relationships, and drive revenue expansion while navigating market trends and fostering co...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$163K - $277K *

Champion client relationships by leading technology consulting accounts, driving growth strategies, and mentoring high-performing teams to achieve revenue targets and strengthen executive partnerships...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$237K - $321K *

Join a team that's transforming customer service operations by leveraging AI to enhance real-time network oversight, ensuring reliability, efficiency, and a seamless experience for millions of custome...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$90K - $120K *

Join a team that's transforming healthcare through innovative sterile processing leadership. Drive operational excellence, establish strategic objectives, and enhance patient care by implementing best...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$139K - $208K *

Tackle enterprise-wide business process design and harmonization to create scalable operating models that drive transformation and continuous improvement using SAP Signavio and best practices across m...

1 month ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Transform the future of enterprise business processes by leading the design and governance of scalable, harmonized operations. Collaborate across brands to ensure seamless integration and continuous i...

1 month ago

  •   Less than 5 years exp.  •   Business Services

$139K - $208K *

Champion enterprise business process design and transformation, leading cross-functional teams in harmonizing processes for large-scale ERP initiatives, with a focus on retail and grocery industries...

1 month ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Champion the growth of a dynamic portfolio providing advanced networking, cybersecurity, and cryptographic solutions. Lead a skilled team to execute high-value programs that support critical national...

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$159K - $175K *

Create a world-class marketing foundation from the ground up, driving strategy with data insights. Lead brand management, optimize web performance, and empower franchise growth in a dynamic startup en...

Vancouver, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$159K - $175K *

Transform marketing strategies by synthesizing data to enhance brand presence, optimize web interactions, and empower franchise partners, while leading a team in a dynamic startup environment focused...

North York, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$120K - $150K *

Reimagine manufacturing efficiency by leading a diverse team to innovate and scale dental restoration processes. Drive results through operational excellence, new product integration, and continuous t...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Lead the design and execution of innovative supply chain strategies, enhancing distribution efficiency and operational excellence. Collaborate across teams to drive continuous improvement and manage l...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Manage the daily operations of a high-volume distribution center, leading a team of 700+ to enhance efficiency and ensure exceptional service and accuracy. Collaborate on strategic initiatives that dr...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$90K - $120K *

Engage in senior management to optimize operations across multiple warehouse sites. Lead a dedicated team of 700+ to ensure efficiency and enhance customer service in a high-volume distribution enviro...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$90K - $120K *

Join a team that's revolutionizing warehouse management! Oversee strategic operations in a high-volume distribution center and lead a dedicated workforce to maximize efficiency and ensure outstanding...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$90K - $120K *

Join a dynamic team to lead strategic operations in a high-volume distribution center, enhancing efficiency and customer service in a fast-paced environment while managing a workforce of over 700 dedi...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$90K - $120K *

Analyze complex warehouse operations and shape a high-performing team dedicated to delivering exceptional service. Lead strategic initiatives in a multi-site distribution environment to ensure accurac...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$149K - $214K *

Drive operational excellence in retail supply chain services with a focus on transformation and value creation. Lead global teams and initiatives to optimize processes and deliver measurable business...

1 week ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$142K - $221K *

Lead the charge in optimizing fleet operations through strategic management and team development, ensuring safety and efficiency in all service equipment programs across North America while exceeding...

Yesterday

  •   8 - 10 years exp.  •   Transportation

$75K - $87K *

Help us elevate the guest experience as you lead a team in a premier corporate dining environment, ensuring seamless service for executive clients while managing operations and fostering client engage...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$100K - $130K *

Lead the Construction Tech Services Department to ensure optimal customer satisfaction and operational efficiency. Drive strategic goals, foster team collaboration, and enhance testing methodologies w...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$180K - $210K *

Shape the future of warehousing operations for a $1B refrigerated foods platform. You will lead strategy, design, and optimization efforts while ensuring exceptional execution across North America...

3 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.