Find Director of Customer Service opportunities on Ladders, where professionals can explore vetted jobs paying $100,000 or more. These senior leaders shape the customer service strategy, guide support teams, and improve the experiences customers have across channels.
A Director of Customer Service oversees the people, processes, and technology behind customer support. Responsibilities commonly include setting service goals, managing team performance and budgets, resolving escalated issues, and partnering with teams such as sales, product, and operations. Directors also use customer feedback and service metrics to identify opportunities to improve satisfaction, retention, and efficiency.
Employers often seek substantial experience leading customer service, customer support, or customer experience teams. Useful qualifications include strong communication and people-management skills, strategic planning, data analysis, budget oversight, and familiarity with customer relationship management and support platforms. Experience managing multiple service channels and leading organizational change can also be valuable.
Director-level customer service roles are available across industries, including technology, financial services, healthcare, retail, and business services. Compensation and responsibilities vary by employer, location, company size, and scope of the role. Ladders focuses on vetted professional opportunities paying $100,000 or more, helping experienced leaders find roles aligned with their career goals.
Explore current Director of Customer Service openings and compare opportunities by employer, location, and role requirements. Create a Ladders profile to keep your search organized and discover senior customer service positions that match your experience.
$103K - $148K *
Manage and optimize international and domestic operations, overseeing P&L, strategy formulation, and team leadership. Foster a collaborative environment while ensuring compliance with policies and reg...
3 weeks ago
Director, Marketing – Digital Customer Experience
$149K - $205K *
Innovate the digital customer experience landscape by leading AI-driven strategies and platforms. Collaborate across teams to enhance engagement, streamline operations, and redefine customer journeys...
2 weeks ago
Director, Marketing – Digital Customer Experience
$149K - $205K *
Reimagine digital customer experiences by leading AI-driven strategies that enhance engagement, streamline operations, and transform workflows across global platforms, ensuring measurable business out...
2 weeks ago
Director, Marketing – Digital Customer Experience
$149K - $205K *
Elevate the digital customer experience by leading AI-driven strategies and innovations. This role integrates marketing, technology, and data to enhance customer engagement and streamline operations a...
2 weeks ago
Operations Management _ Area Director _ 2282
$80K - $95K *
Drive operational excellence by leading a team to manage a $7.5M community, ensuring compliance and quality services while fostering stakeholder relationships and enhancing program development for ind...
2 weeks ago
Operations Management _ Area Director _ 2282
$80K - $95K *
Lead the charge in managing operations for a $7.5M community, ensuring quality services and compliance. Oversee staff, financial performance, program planning, and stakeholder relations to enhance ser...
2 weeks ago
$106K - $142K *
Join a team that's dedicated to enhancing customer satisfaction through effective leadership and strategic management of a focused customer service team, ensuring compliance and operational excellence...
1 week ago
Agencies & Media Global Category Lead
$150K - $180K *
Elevate your career by leading global procurement strategy for agencies and media. Define commercial structures, optimize media investments, and build relationships across marketing to drive value cre...
Reposted 2 weeks ago
$125K - $150K *
Unlock the potential of North America's supply chain by leading planning, purchasing, and inventory strategies. Drive cross-functional collaboration, optimize processes, and ensure alignment with comm...
Reposted 2 weeks ago
Manager-Technical Services Delivery
$104K - $110K *
Champion exceptional client experiences by leading a dynamic team dedicated to successful software delivery and implementation. Drive performance through mentoring, resource management, and collaborat...
Reposted 3 weeks ago
Manager-Technical Services Delivery
$104K - $110K *
Join us to oversee a dynamic team driving client satisfaction through efficient software implementations. You'll lead hiring, manage performance, and ensure optimal utilization while consulting on pro...
Reposted 3 weeks ago
Director of Operations Fulfillment
$95K - $115K *
Join a team that's dedicated to optimizing operations fulfillment, ensuring timely shipping, inventory management, and exceptional customer service while leading a dynamic team to achieve operational...
Reposted 4 days ago
Director of Operations Fulfillment
$75K - $105K *
Lead the charge in optimizing operations fulfillment, ensuring timely shipping, inventory management, and exceptional customer service while developing a high-performing team and maintaining complianc...
3 weeks ago
$88K - $105K *
Lead and optimize warehouse operations, managing teams and resources to enhance efficiency, productivity, and profitability while ensuring compliance with safety standards and customer satisfaction...
1 week ago
$135K - $160K *
Join a team that's driving financial excellence by partnering with regional leaders to transform data into actionable insights, ensuring robust financial performance and strategic decision-making acro...
2 days ago
$150K - $180K *
Partner with regional leadership to drive financial performance and enhance decision-making. Shape financial strategies, analyze results, and streamline processes to support operational excellence and...
2 days ago
$110K - $130K *
Champion operational excellence by leading strategic initiatives and daily operations in a high-volume distribution environment, ensuring alignment with business objectives and fostering a culture of...
3 weeks ago
Director, Domestic Fulfillment
$141K - $208K *
Empower your career by leading the operational excellence of our US and Canada fulfillment network. Drive performance, develop talent, and implement strategic improvements across multiple sites to ach...
3 weeks ago
Director, Domestic Fulfillment
$141K - $208K *
Drive the future of domestic fulfillment by leading operational excellence across multiple sites. This hands-on role focuses on performance, people development, and strategic collaboration to enhance...
3 weeks ago
$130K - $200K *
Drive customer service excellence across multiple aerospace sites, leading a team to enhance order management, delivery performance, and customer satisfaction while fostering strong relationships and...
1 week ago
$130K - $200K *
Advance customer service excellence by leading operations across multiple sites, enhancing aerospace OEM and aftermarket relationships, and driving process improvements to ensure high-quality service...
1 week ago
Director, Customer Operations-Walmart
$215K - $240K *
Join a dynamic team as you lead Customer Operations, driving excellence across logistics, warehousing, and service for major retail partners. Empower high-performing teams to enhance customer experien...
3 weeks ago
$110K - $130K *
Lead and mentor a high-performing sales team in the Midwest, driving growth in material handling solutions. Develop strategies, set goals, and foster cross-functional collaboration to enhance market p...
3 weeks ago
Senior Director Business Development
$150K - $180K *
Unlock potential by driving new business growth through strategic sales initiatives, engaging with executive stakeholders, and designing tailored logistics solutions that align with client supply chai...
Reposted 3 days ago
$144K - $187K *
Shape the future of global logistics by leading strategy, operations, and compliance efforts. Drive transformation initiatives that enhance supply chain performance and foster strategic partnerships w...
Reposted 4 days ago
What does a Director of Customer Service do?
A Director of Customer Service leads customer support strategy and operations. The role may include managing teams and budgets, setting service standards, monitoring performance, handling escalations, and coordinating improvements with other departments.
What qualifications are common for Director of Customer Service jobs?
Employers commonly look for leadership experience in customer service, support, or customer experience, along with strong communication, strategic planning, analytics, and team-management skills. Experience with support systems and service metrics may also be required.
How much do Director of Customer Service jobs pay?
Pay varies depending on the employer, industry, location, and responsibilities. Ladders features vetted professional jobs paying $100,000 or more, including qualifying Director of Customer Service opportunities.
Where can I find Director of Customer Service jobs?
You can explore Director of Customer Service openings on Ladders, which focuses on vetted professional opportunities paying at least $100,000.