Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$223K - $279K *

Champion customer advocacy and AI discovery to drive brand trust and engagement, maximizing visibility and influence across platforms in a dynamic marketing environment. Collaborate with cross-functio...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$100K - $130K *

Lead our Post Production teams by driving strategic initiatives and process improvements, while ensuring operational excellence and developing team members across multiple sites to achieve exceptional...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Unlock operational excellence by overseeing multiple reconditioning lines, managing production metrics, and fostering teamwork in a fast-paced environment focused on quality and continuous improvement...

2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$75K - $95K *

Shape the future of Food & Nutrition Services in an Acute Care Hospital. Collaborate with teams to enhance food service operations while ensuring patient satisfaction, quality control, and compliance...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$145K - $150K *

Drive your career forward by leading a dynamic Solutions Consulting team, enhancing the K-12 education landscape through impactful presales strategies and collaborative selling approaches, while repor...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $130K *

Lead and empower a design team in delivering exceptional UX/UI products, driving design standards and processes while fostering team development and collaboration across cross-functional partners. Mak...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate revenue growth by leading sales strategies, enhancing guest satisfaction, and maximizing profitability. Collaborate cross-functionally to achieve booking goals and maintain robust client relat...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$90K - $120K *

Join a dynamic team as you drive sales performance, enhance client relationships, and boost hotel occupancy through strategic planning and innovative marketing initiatives. Collaborate with diverse de...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$179K - $240K *

Contribute to market leadership by shaping product narratives, pricing strategies, and sales enablement. Lead a team that bridges product innovation with market needs, leveraging your expertise to dri...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Elevate healthcare standards by leading the Continuous Quality Improvement program. Engage with diverse teams to analyze data, implement process enhancements, and ensure compliance with regulatory sta...

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$130K - $160K *

Unlock potential by leading enterprise forecasting and pipeline governance. Collaborate with cross-functional teams to drive performance insights, improve planning accuracy, and optimize revenue strat...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$435K - $450K *

Empower team success by leading FIN Engineering to ensure accurate, reliable, and secure payment processes. Drive a high-performance culture while overseeing multi-year engineering roadmaps and techni...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $177K *

Join a team that's redefining alliance management by driving revenue growth through strategic partnerships with leading technology innovators like CISCO and NVIDIA. Your expertise will empower joint g...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$190K - $210K *

Champion the modernization of enterprise architecture and cloud infrastructure, leading strategic planning and execution while fostering innovation, scalability, and compliance. Manage cross-functiona...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$155K - $185K *

Unlock transformative HR leadership as you partner with e.l.f. Beauty's executives to enhance people operations, drive employee engagement, and foster a culture of belonging that propels organizationa...

Yesterday

  •   11 - 15 years exp.  •   Business Services

$111K - $130K *

Shape your career by leading transformative projects in Customer Success, driving cross-functional collaboration and enhancing customer experiences through strategic program implementation and executi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$94K - $134K *

Join a team that's redefining digital product management by blending data science and user insights to create innovative, user-centric platforms. Collaborate with engineering to drive product developm...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$94K - $134K *

Join a dynamic Digital Product team to create innovative, customer-centric digital solutions. Collaborate with engineering and data science to leverage technology and data, delivering impactful produc...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Design innovative industrial spaces while managing multi-discipline teams. Lead projects through all phases, ensuring quality and coordination to deliver exceptional results that enhance client satisf...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$146K - $230K *

Drive customer satisfaction by managing the full customer lifecycle, ensuring success and renewal through expert implementation and strategic collaboration. Foster engineering transformation for enter...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Shape the future of innovative design by developing creative solutions, guiding concepts from inception to completion, and mentoring teams to achieve design excellence across various projects and phas...

3 weeks ago

  •   11 - 15 years exp.  •   Hospitality & Recreation

$100K - $120K *

Drive operational success by leading Inbound and Outbound channels, enhancing performance standards, and implementing strategies for efficiency while fostering a collaborative and customer-focused env...

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$111K - $186K *

Champion enterprise-level Video, Audio, and Programmatic strategies. Lead cross-functional teams, drive client relationships, and ensure media decisions deliver measurable outcomes. Elevate VPM practi...

3 days ago

  •   8 - 10 years exp.  •   Media

$150K - $180K *

Partner with us to drive innovative compliance solutions for new product developments. You'll be a key player in managing compliance risk and advising cross-functional teams as we expand, ensuring con...

US-AnywhereRemote

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$160K - $180K *

Innovate with us to lead hyperscale development projects, overseeing lease negotiations and deal structuring. Drive commercial success through collaboration with cross-functional teams, ensuring timel...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.