Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$110K - $130K *

Optimize a comprehensive benefits program that enhances employee satisfaction while supporting North American operations. Lead a talented team and collaborate with key partners to maintain competitive...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Oversee the design and administration of comprehensive employee benefits programs, ensuring they align with organizational goals while fostering an engaging and compliant workplace culture for thousan...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Transform employee experiences by leading our benefits program. You will guide a team to provide competitive offerings, ensure compliance and support thousands of employees in achieving their benefits...

1 week ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Join a team that's revolutionizing creative operations to enhance global brand storytelling, optimize workflows, and drive marketing efficiency. Collaborate with cross-functional teams to ensure strea...

2 days ago

  •   8 - 10 years exp.  •   Media

$214K - $271K *

Architect long-term partnership strategies to elevate business growth, forging high-level relationships and guiding vital decisions on product development versus partnerships for maximum impact in eme...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$245K - $258K *

Lead the strategy and execution of product partnerships at scale, driving key relationships and innovative solutions. Shape multi-year visions and guide critical decisions as Instacart expands into ne...

US-AnywhereRemote

3 days ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$111K - $119K *

Empower strategic transformation through execution and operations management. Collaborate cross-functionally to drive impactful initiatives focused on expanding partnerships and optimizing systems to...

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $187K *

Shape the future of business customer satisfaction by leading teams in project management, service implementation, and operational excellence. Drive improvements that enhance customer experiences and...

6 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$165K - $200K *

Redefine sensory science by leading a high-performing team in consumer and product testing, ensuring standardized processes for data collection and analysis to drive insightful decision-making in prod...

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$150K - $195K *

Strategize and lead the development of scalable customer engagement platforms, integrating data priorities while ensuring compliance and security across commercial and medical affairs. Collaborate cro...

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$220K - $283K *

Drive the strategic narrative and positioning for a multifaceted product portfolio. Collaborate closely with teams to simplify complex offerings, enhance market clarity, and ensure confident enablemen...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Advance the strategic use of AI across a diverse portfolio, delivering high-impact solutions with hands-on execution. Collaborate with leaders to drive adoption and measurable results in operations th...

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$139K - $230K *

Lead a dynamic team in designing, developing, and implementing innovative software solutions. Drive strategic initiatives across various platforms while providing technical direction and mentorship to...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$200K - $316K *

Elevate patient support program effectiveness by leading analytics, performance measurement, and development initiatives. Collaborate across functions to ensure quality and compliance while driving in...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $130K *

Accelerate revenue growth by leading a global BDR organization, optimizing strategies, and leveraging AI for pipeline development while fostering cross-functional collaboration and driving a high-perf...

US-AnywhereRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$190K - $200K *

Lead the charge in defining and executing data product strategy, driving a culture of data-driven decision-making, while owning KPI governance and fostering organizational data literacy within a dynam...

Today

  •   8 - 10 years exp.  •   Media

$100K - $120K *

Oversee and enhance all facets of warehouse operations, ensuring safety, efficiency, and a performance-driven culture while leading a team focused on continuous improvement and operational excellence...

1 week ago

  •   8 - 10 years exp.  •   Transportation

$125K - $150K *

Shape the future of category leadership by driving growth strategies, enhancing partnerships, and fostering a high-performing team. Utilize insights to influence enterprise-level decisions and deliver...

2 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$128K - $220K *

Lead the charge in driving successful integration initiatives across functions, translating business goals into strategic plans, managing risks, and fostering collaboration to achieve operational exce...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$138K - $200K *

Drive consumer engagement through innovative CRM strategies that enhance database growth, activation, and insights. Collaborate across teams to optimize multi-channel campaigns and loyalty initiatives...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $145K *

Unlock potential by taking ownership of customer relationships through implementation, onboarding, and expansion. Serve as a trusted partner to executive stakeholders, driving value, adoption, and ret...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$105K - $130K *

Drive talent acquisition excellence by redesigning and leading full-cycle recruitment across multiple regions, enhancing in-house capabilities, and reducing reliance on third-party agencies to effecti...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$154K - $175K *

Deliver strategic leadership by empowering a team of Account Directors to drive revenue growth. Cultivate strong executive relationships, enhance pipeline discipline, and promote a high-performance cu...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$125K - $170K *

Champion operational excellence by leading process improvements, enhancing workflow efficiency, and driving risk mitigation. Collaborate with senior leadership to optimize loan management, ensuring al...

5 days ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$125K - $150K *

Champion innovation by leading product strategies, optimizing cross-functional collaboration, and enhancing processes for overall organizational success, while fostering a dynamic and empowering team...

Montreal, QCIn-Person

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.