Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

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$124K - $138K *

Champion product strategies that enhance student career readiness through AI-driven solutions, partnering across teams to deliver engaging digital experiences that connect education with future opport...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$202K - $269K *

Transform insights into actionable strategies by leading a high-performing research team. Drive customer-centric initiatives that influence product development and marketing while embedding customer t...

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$90K - $110K *

Empower teams to deliver complex multi-channel projects with strategic oversight, financial management, and strong client relationships. Leverage leadership and operational excellence to drive project...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Business Services

$160K - $200K *

Pioneer innovation in people strategy as a trusted advisor, driving end-to-end GTM talent management and performance outcomes, ensuring alignment with revenue goals while navigating a dynamic, high-gr...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$110K - $115K *

Deliver exceptional oversight of patient dining services across multiple hospitals, ensuring compliance with standards and enhancing patient satisfaction through collaboration and effective management...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $160K *

Elevate your career by leading business development strategies at a dynamic media agency. Collaborate with cross-functional teams to drive growth through persuasive proposals, innovative pitches, and...

1 week ago

  •   5 - 7 years exp.  •   Media

$200K - $230K *

Optimize organizational clarity and alignment between Product, Engineering, and Data to transform strategy into measurable business impact, driving cross-functional collaboration and effective communi...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Elevate engagement strategies by guiding innovative, integrated healthcare marketing initiatives, driving brand-customer experiences, and collaborating with cross-functional teams to boost client succ...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Help us drive success by building strategic partnerships within the Financial Services sector. You'll leverage innovative marketing solutions, foster client relationships, and contribute to revenue gr...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Optimize our global Customer Experience operations by leading a diverse team, enhancing service quality, and driving strategic growth as we redefine premium wellness services on a global scale. Join u...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Join a team that's redefining operations excellence. Take charge of capacity planning, workforce management, and AI-driven efficiencies for our rapidly growing agency, scaling operations while driving...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Transform customer support dynamics by leading a high-performing team dedicated to operational excellence and exceptional service, ensuring a seamless 401(k) administration experience for all users wh...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$195K - $215K *

Join a team that's redefining brand strategy while scaling operations. You'll lead integrated marketing and creative initiatives to connect with customers across all channels, ensuring brand consisten...

2 weeks ago

  •   11 - 15 years exp.  •   Food & Beverages

$110K - $130K *

Transform digital experiences and workflows by leading a talented IT team. Oversee the development of innovative solutions while enhancing customer interactions and streamlining business processes to...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Transform customer onboarding by leading a high-performing team to optimize software adoption and payment utilization while enhancing the customer experience and driving revenue growth. Collaborate cr...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$160K - $200K *

Elevate pricing strategy across a diverse portfolio by owning monetization, governance, and value packaging. Collaborate with peers and drive commercial readiness, ensuring competitive positioning and...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$229K - $400K *

Lead the charge in shaping innovative solutions for client needs while driving regional strategies, collaborating with global teams, and ensuring optimal product delivery to enhance Visa's Issuing Sol...

Reposted 5 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$128K - $161K *

Drive growth by managing strategic customer relationships, understanding supply chain needs, and implementing effective solutions for long-term success while navigating internal collaborations and inf...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Transportation

$300K - $500K+*

Unlock growth by leading a high-performance sales team focused on scaling AI revenue operations. Drive accountability, recruitment, and performance optimization to amplify annual earnings and achieve...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $175K *

Lead the charge in national doctor recruitment, shaping strategy and execution. Drive strong hiring outcomes and development of regional teams ensuring specialized professionals thrive across practice...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Champion a transformative employee experience by integrating workplace culture, services, and design across global locations, ensuring every touchpoint enhances satisfaction and engagement...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$110K - $130K *

Elevate your career by leading a dynamic creative team while driving innovative strategies and delivering high-quality solutions across diverse clients. Foster growth and trust, ensuring exceptional c...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$166K - $200K *

Transform IT operations by establishing an Agile PMO, driving budget management, and enhancing vendor strategies. Serve as a leadership partner, ensuring effective portfolio management and optimizing...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$160K - $200K *

Shape the future of IT operations by leading a unified PMO function, driving Agile transformation, budget management, and vendor strategy, while fostering collaboration and continuous improvement acro...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$125K - $150K *

Lead the charge in developing and executing growth strategies that drive revenue and new customer acquisition. Collaborate across teams, leverage market insights, and build a high-performing sales tea...

2 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.