Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$120K - $150K *

Champion product innovation by leading cross-functional teams to align customer needs with product development in the SaaS real estate market, driving growth through effective management and strategic...

3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$246K - $304K *

Drive organizational effectiveness as a Sr. HR leader shaping talent strategies and integrating cultures globally. Partner with C-suite leaders to enhance performance, utilizing data-driven insights f...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$150K - $180K *

Drive global commercial growth strategy and expand market share by identifying opportunities and leading cross-functional initiatives that boost sales and maximize revenue across diverse channels and...

Yesterday

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$200K - $250K *

Empower our engineering teams to innovate and execute in delivering a scalable, secure digital health platform while fostering a culture of AI integration and cross-functional collaboration within a d...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$75K - $95K *

Transform customer experiences by leading cross-functional initiatives to enhance the customer journey, ensuring satisfaction and operational excellence through data-driven insights and strategic exec...

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$220K - $242K *

Champion web-driven growth by managing comprehensive strategies to enhance GMV. Collaborate across teams to optimize funnel performance, drive conversion, and build capabilities in paid search, SEO, a...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$84K - $126K *

Unlock potential by driving customer insights that inform product decisions, marketing strategies, and competitive positioning. Collaborate cross-functionally to gather and analyze feedback, enhancing...

Waterloo, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$84K - $126K *

Lead customer insights initiatives to drive product strategy and marketing alignment. Engage with stakeholders, analyze feedback, and present actionable insights that enhance customer experience and i...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$155K - $232K *

Unlock potential by leading innovative learning and development strategies. Drive employee growth and foster a culture of continuous improvement across the organization while overseeing key training i...

3 days ago

  •   Less than 5 years exp.  •   Business Services

$170K - $210K *

Lead the charge in empowering a top-tier sales team to drive growth, nurture client relationships, and increase revenue in a dynamic market. This role combines strategic leadership with hands-on coach...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$170K - $210K *

Engage and motivate a high-performing sales team in Denver to drive business growth, strengthen client relationships, and achieve sales targets in a dynamic, collaborative environment focused on innov...

2 weeks ago

  •   8 - 10 years exp.  •   Media

$130K - $180K *

Accelerate progress at federal partners within the U.S. Public Sector by driving strategic engagements that boost revenue growth and enhance bidding efficiency on key contracts, collaborating with div...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$150K - $170K *

Shape the future of revenue cycle management by leading a high-performing team. Drive collections accuracy, optimize processes, and negotiate effectively with payers, ensuring robust cash flow for sca...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$70K - $95K *

Shape the future of operations by leading strategic projects and implementations. Collaborate across departments to drive improvements, ensuring project success and sustainable growth while managing m...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Join a team that's redefining recruitment excellence by managing a centralized sourcing operation, overseeing delivery efficiency, and enhancing candidate experience across all business units...

1 week ago

  •   8 - 10 years exp.  •   Staffing

$110K - $125K *

Empower your career by leading a dynamic call center operations team, ensuring top-notch workforce management and fostering a culture of growth, quality, and innovation to enhance customer experiences...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Lead a strategic role within the AI & Data organization, partnering with senior leaders to shape initiatives, streamline operations, and deliver clear messaging across complex projects and technologie...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $200K *

Lead the transformation of sales in Healthcare & Life Sciences, driving growth and market strategies. Develop high-performing teams, build executive relationships, and execute impactful sales operatio...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$149K - $268K *

Transform the way we integrate ethics and risk through strategic product management. Collaborate with diverse teams to ensure legal compliance and operational excellence while driving innovative techn...

Yesterday

  •   8 - 10 years exp.  •   Legal & Accounting

$120K - $150K *

Elevate the technical landscape by owning multiverse AI application systems, shaping AI strategies, and fostering a culture of accountability and quality through scalable, modern architecture and disc...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $130K *

Join our dynamic team as a Solutions Technical Architect, where you'll design and implement innovative technical solutions, transform business needs into actionable insights, and collaborate across di...

Toronto, ONIn-Person

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$175K - $195K *

Transform proprietary data into industry-leading insights, drive brand storytelling, and collaborate across teams to support demand generation and executive engagement in healthcare benefits...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$160K - $200K *

Pioneer innovative alliance strategies and drive revenue growth by leveraging deep relationships within SAP’s ecosystem. Collaborate cross-functionally to execute joint go-to-market initiatives and ac...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$200K - $215K *

Elevate retention strategies and operational excellence by leading renewals management. Collaborate with cross-functional teams to drive customer relationships, enhance forecasting, and ensure scalabl...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$191K - $353K *

Shape the future of enterprise solutions by leading strategic sales initiatives, fostering customer relationships, and implementing innovative growth strategies across diverse markets...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.