Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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1
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$210K - $235K *

Architect powerful brand identities and lead creative vision across two distinct portfolios, fostering innovation and maintaining brand integrity while driving design excellence and strategic directio...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Champion the development of a digital roadmap for DSO customers, driving innovative solutions in eProcurement and eCommerce. Collaborate across teams to enhance product offerings, ensuring alignment w...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Transform the Paid Search landscape by leading strategy and performance across platforms like Google and AI search. Drive growth, mentor future leaders, and shape innovative practices in a fast-paced...

1 week ago

  •   8 - 10 years exp.  •   Media

$160K - $200K *

Transform the Paid Search practice by leading strategy, performance, and team growth. Drive innovation across traditional and AI search platforms while shaping best-in-class service offerings and nurt...

1 week ago

  •   8 - 10 years exp.  •   Media

$110K - $120K *

Lead the charge in enhancing Talent Management programs, ensuring effective execution and continuous improvement. Oversee performance management, employee relations, and operational continuity while d...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $120K *

Join a dynamic team to enhance Talent Management programs, ensuring effective execution and continuous improvement. Lead performance management, employee relations, and operational continuity while fo...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $120K *

Lead the execution and enhancement of core Talent Management programs, ensuring effective performance management, employee relations, and operational continuity while driving accountability and visibi...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Grow your career with a pivotal role in franchise operations, driving success and profitability for partners. Collaborate closely with franchisees to enhance performance, ensure compliance, and suppor...

Yesterday

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$185K - $275K *

Join a team that's driving revenue growth through strategic marketing initiatives. You'll lead regional marketing efforts, develop account-based strategies, and collaborate with sales to optimize pipe...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$115K - $125K *

Champion audience strategy by connecting client needs with data capabilities, driving measurable outcomes through analytical insights and cross-functional leadership while mentoring a talented team an...

Toronto, ONIn-Person

Reposted 6 days ago

  •   5 - 7 years exp.  •   Media

$186K - $305K *

Drive strategic IT initiatives by collaborating with Global Operations to enhance processes, align technology roadmaps, and ensure operational excellence through effective stakeholder engagement and i...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$163K - $179K *

Champion product development by leading market research, defining user needs, and collaborating with cross-functional teams to enhance product offerings and drive successful launches in the medical de...

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Champion organizational growth by leading strategic initiatives, optimizing community partnerships, and enhancing data governance to support sustainable funding and impactful health outcomes for the C...

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$160K - $220K *

Unlock potential by driving new business in the Data Privacy sector, utilizing consultative sales techniques to meet client needs and exceed revenue goals while collaborating with cross-functional tea...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Engineer the future of CRM technology by leading the strategy, architecture, and lifecycle management of a cutting-edge platform that enhances customer engagement and operational excellence across com...

6 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Pioneer strategic customer success initiatives, enhancing client retention and growth while leading a skilled team. Collaborate closely with senior executives and internal departments to drive operati...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$150K - $180K *

Engage as a senior client partner, driving revenue and retention for small business clients. Lead a high-volume portfolio with a focus on strategic growth, innovation, and AI adoption, while shaping m...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Empower a dynamic communications strategy by crafting compelling narratives, managing media relations, and building internal systems. Collaborate with leadership to enhance brand visibility and trust...

3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$140K - $180K *

Drive the success of our industrial sales team by overseeing sales strategies, managing budgets, and leading a motivated team across multiple locations to achieve targets and foster growth in a dynami...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$105K - $130K *

Join a dynamic team to lead multiple client engagements, driving innovative solutions and strategic direction. Foster cross-functional collaboration in a fast-paced environment with a focus on deliver...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$105K - $130K *

Partner with us to lead client engagements, drive strategic solutions, and enhance healthcare outcomes through innovative teamwork and market insights. Become a trusted advisor and empower teams to ex...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$105K - $130K *

Unlock potential by leading client engagements and driving innovative solutions in healthcare communications. Collaborate with cross-functional teams, ensuring exceptional client satisfaction while fo...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$105K - $130K *

Drive client success as a senior leader managing multiple strategic engagements, fostering cross-functional collaboration, and empowering teams. Utilize your healthcare expertise to deliver innovative...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$285K - $320K *

Transform enterprise growth as a strategic leader, shaping multi-year plans and innovative partnerships. Collaborate with executives to drive market expansion and revenue models, ensuring sustainable...

4 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$82K - $95K *

Lead the planning and execution of corporate events, managing teams and client relationships to deliver exceptional experiences for diverse audiences. Oversee logistics, budgets, and program developme...

3 days ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.