Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$80K - $95K *

Lead the charge in managing key client accounts, executing strategic fundraising campaigns, and collaborating with internal teams to drive successful outcomes while enhancing client relationships and...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Lead the charge in developing and executing innovative revenue marketing strategies for a major stadium renovation, driving premium seating sales and enhancing donor engagement through integrated camp...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Lead the charge in developing and executing innovative product strategies that enhance market positioning and drive business growth within the pest control industry. Collaborate cross-functionally to...

1 month ago

  •   5 - 7 years exp.  •   Consumer Technology

$150K - $220K *

Join a team that's driving agent growth through innovative sales strategies. Lead the charge in attracting top real estate talent, optimizing processes, and enhancing retention to significantly boost...

Yesterday

  •   5 - 7 years exp.  •   Media

$150K - $220K *

Unlock potential by leading agent acquisition efforts to drive growth, enhance sales processes, and optimize recruitment strategies. Collaborate with teams to build a high-performing sales organizatio...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Media

$150K - $180K *

Shape the future of content design by leading innovative strategies and governance. Collaborate across teams to enhance digital experiences, ensuring consistency and accessibility while empowering des...

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$223K - $247K *

Drive product strategy and execution for innovative identity security solutions, collaborating with cross-functional teams to meet federal requirements and enhance national security through cutting-ed...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Champion the marketing function, driving demand generation and brand awareness across multiple markets. Lead a high-performing team, embed AI in workflows, and ensure effective messaging and operation...

2 days ago

  •   8 - 10 years exp.  •   Healthcare

$193K - $224K *

Lead the charge in strategic oversight of brand portfolios, driving audience-led growth and operational excellence. Collaborate across teams to optimize investments and ensure alignment with enterpris...

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$200K - $250K *

Join a team that's shaping growth strategies for Federal Civilian accounts. Leverage your expertise in federal markets to drive business development, capture opportunities, and enhance customer relati...

United StatesRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$160K - $180K *

Lead the charge in enhancing customer relationships and driving retention strategies. Oversee a high-performing team to ensure exceptional account management, revenue growth, and seamless customer exp...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$158K - $199K *

Unlock potential by leading global client strategies, driving growth and retention through trusted relationships and innovative solutions. Leverage your expertise to enhance client value and execute a...

RemoteRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Champion client success by leading strategic initiatives for global accounts. Drive growth and retention through trusted relationships with C-Level executives, delivering tailored solutions and maximi...

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$144K - $184K *

Drive client success by leading global account strategies, fostering trust with C-Level leaders, and delivering innovative solutions that unlock growth and retention in key multinational accounts...

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$144K - $184K *

Lead the strategy execution for key global clients, driving client value, retention, and new business growth while cultivating trust-based relationships with senior leaders and maximizing account pote...

RemoteRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$90K - $110K *

Shape exceptional customer experiences by leading and developing teams, driving process improvements, and fostering a culture of accountability and collaboration across the organization...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$145K - $212K *

Drive new product adoption across post-sale processes by integrating strategies, analyzing data, and executing plans. Collaborate with cross-functional teams to ensure successful implementation and me...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$122K - $405K *

Drive the global partner marketing strategy, leading initiatives across channels, technology, and strategic partners to enhance demand generation and pipeline growth. Collaborate with cross-functional...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$150K - $180K *

Empower innovation by leading the data and ML strategy, driving product outcomes through analytics and machine learning, and building a high-impact team in a growth-oriented tech environment...

Ventura, CARemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Engage in strategic business development by driving sales initiatives, managing client relationships, and leading marketing efforts to enhance market presence and secure design-build opportunities acr...

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$125K - $150K *

Partner with us to drive strategic sales and marketing initiatives, enhancing market presence and securing design-build opportunities while leading a team of business development professionals...

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$120K - $145K *

Lead the charge in operational excellence by overseeing strategic initiatives, managing diverse teams, and driving performance across multiple facilities. Foster a culture of continuous improvement wh...

Yesterday

  •   8 - 10 years exp.  •   Business Services

$160K - $190K *

Join a dynamic team to oversee global Benefits programs, aligning strategies with corporate goals. Lead innovative solutions and partnerships to enhance employee experience and operational efficiency...

Reposted yesterday

  •   8 - 10 years exp.  •   Hospitality & Recreation

$210K - $230K *

Champion security excellence by leading compliance initiatives and shaping strategies that enhance trust and safety in a regulated environment. Collaborate cross-functionally to drive impactful outcom...

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$137K - $195K *

Elevate enterprise claims operations by defining performance strategies, enhancing accuracy, and driving continuous improvement. Collaborate with leaders to optimize processes and deliver actionable i...

Today

  •   11 - 15 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.