Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$130K - $189K *

Elevate the student service experience across a global network, leading a team to design, implement, and continuously improve service standards. Drive operational excellence and foster a culture of co...

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$158K - $270K *

Lead the charge in defining product strategy and roadmap for AI-enabled global support, optimizing customer experiences and operational scale in a dynamic, transformative role driven by executive visi...

Reposted today

  •   8 - 10 years exp.  •   Business Services

$145K - $175K *

Contribute to the end-to-end activation strategy for a high-volume product, guiding new users from sign-up to monetization. Balance strategic oversight with hands-on execution to enhance user engageme...

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive impactful event experiences by leading technical strategy and execution. Collaborate with clients and teams to ensure seamless production from concept to completion, while mentoring staff and op...

1 week ago

  •   11 - 15 years exp.  •   Media

$145K - $175K *

Join a team that's shaping the future of data engineering by leading innovative solutions, mentoring teams, and implementing robust data strategies to enhance operational efficiency and scalability ac...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K - $150K *

Lead capture strategy and drive growth in federal and commercial health markets. Oversee the entire capture lifecycle, build a qualified pipeline, and collaborate with leadership to achieve strategic...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$225K - $281K *

Lead the charge in corporate legal strategy, managing a team to navigate complex transactions, governance, and compliance while providing strategic advice to senior leadership and enhancing operationa...

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$78K - $156K *

Join a dynamic team to enhance customer success in cancer diagnostics. Lead operations, drive improvements, and foster relationships to ensure exceptional service and support organizational growth in...

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Accelerate progress at building executive relationships and driving growth through strategic account management, ensuring alignment with customer needs and innovative solutions across multiple busines...

Austin, TXRemote

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Accelerate creator growth by recruiting high-performing talent, building strategic partnerships, and developing offers that maximize earnings. Lead hands-on initiatives while scaling a robust creator...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$136K - $180K *

Drive strategic initiatives across a key business vertical, connecting priorities to enterprise goals. Lead and mentor a team of strategists, fostering collaboration and innovation to enhance brand gr...

2 days ago

  •   8 - 10 years exp.  •   Media

$168K - $252K *

Lead the Customer Success team to ensure client retention, satisfaction, and growth. Collaborate cross-functionally to drive adoption of our data intelligence platform and align customer objectives wi...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Drive growth by leading a high-performing inside sales team. You'll strategize and support revenue growth, enhance customer experiences, and collaborate cross-functionally to optimize sales processes...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$178K - $220K *

Drive strategic growth and operational excellence in compliance services, overseeing Payments, SOC, and Federal practices. Lead client relationships, enhance service delivery, and cultivate a high-per...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$229K - $344K *

Transform your career by leading innovative AI-driven data center solutions. Collaborate with cross-functional teams to define product strategies and drive market success in a rapidly evolving tech la...

2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$79K - $155K *

Lead the performance of the PenFed Home lead channel, driving lead placement and conversion rates. Collaborate with cross-functional teams to optimize processes and enhance agent experiences, ensuring...

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$127K - $183K *

Engage with C-level executives to drive growth by managing strategic enterprise accounts. Utilize your SaaS expertise to navigate complex sales cycles, exceed revenue goals, and foster collaborative r...

Boston, MARemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$127K - $183K *

Unlock potential by driving growth and closing complex sales deals within your territory. Own strategic accounts, strengthen customer relationships, and leverage your SaaS expertise to engage C-level...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$127K - $183K *

Unlock growth by driving complex sales and developing strategic enterprise accounts. Collaborate with C-level executives to deliver tailored solutions, exceed revenue goals, and enhance customer exper...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$127K - $183K *

Shape the future of enterprise sales by driving growth and closing complex deals. Own strategic accounts, build relationships with C-level executives, and leverage your SaaS expertise to exceed revenu...

San Mateo, CARemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $180K *

Lead the engineering team in shaping digital strategies, optimizing technologies, and managing complex projects. Drive innovation in ecommerce, mobile, and AI while ensuring effective collaboration wi...

2 weeks ago

  •   11 - 15 years exp.  •   Retail & Consumer Goods

$143K - $179K *

Drive global media strategy and governance, enhancing effectiveness across international markets. Oversee agency collaboration, performance measurement, and capability advancement to support brand gro...

Reposted 3 days ago

  •   5 - 7 years exp.  •   Food & Beverages

$95K - $135K *

Join a team that's redefining workforce solutions by driving product vision and strategy. Collaborate with cross-functional teams to create innovative assessment tools that enhance career development...

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $135K *

Advance your career by leading product strategy for workforce solutions. Collaborate with cross-functional teams to drive innovation, ensuring products meet market needs and deliver value to diverse s...

Iowa City, IARemote

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$135K - $160K *

Shape the future of strategic sourcing and supplier management by leading initiatives that enhance supplier performance, optimize value, and drive governance across the supplier lifecycle while buildi...

Toronto, ONIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.