Director, Customer Engagement Jobs

Explore Director, Customer Engagement roles that pay $100,000 or more on Ladders. These senior leaders shape how organizations build lasting customer relationships, improve experiences, and turn engagement into business growth. Browse opportunities across industries and discover roles aligned with your leadership experience.

What Does a Director of Customer Engagement Do?

A Director of Customer Engagement develops strategies that help customers connect with a brand throughout their journey. Responsibilities may include leading customer experience and lifecycle programs, improving retention and loyalty, overseeing communication channels, and partnering with sales, marketing, product, and service teams. Directors often use customer research and performance data to identify opportunities and measure results.

Skills and Qualifications

Employers often seek leaders with experience in customer engagement, customer experience, marketing, customer success, or related fields. Useful strengths include strategic planning, team leadership, cross-functional collaboration, analytical decision-making, and clear communication. Familiarity with CRM platforms, customer data, lifecycle marketing, and experience measurement may also be valuable. Requirements vary by employer and industry.

Career Opportunities and Compensation

Director-level customer engagement positions can be found in sectors such as technology, financial services, healthcare, retail, and business services. Compensation depends on factors including location, company size, industry, scope of responsibility, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping experienced candidates explore senior opportunities.

Find Director, Customer Engagement Jobs on Ladders

Search current Director, Customer Engagement openings and compare roles by responsibilities, qualifications, and workplace expectations. Create or update your profile to support your search for a leadership role that fits your expertise and career goals.

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$125K - $150K *

Drive global continuous improvement initiatives by developing and sustaining a robust operational excellence system. Lead cross-functional teams to enhance safety, quality, and productivity while fost...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Transform global operations by developing and sustaining a comprehensive continuous improvement system that enhances safety, quality, and productivity while fostering leadership capabilities across mu...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Advance patient and referrer engagement by leading strategic initiatives that enhance healthcare experiences, strengthen relationships, and drive service improvements across multiple teams and functio...

Edmonton, ABIn-Person

3 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$220K - $240K *

Accelerate progress at a dynamic media company by driving sales in Corporate Affairs. Leverage industry relationships to expand market presence, manage client partnerships, and deliver tailored soluti...

1 week ago

  •   5 - 7 years exp.  •   Media

$220K - $240K *

Unlock potential by driving sales growth in Corporate Affairs & Advocacy. Collaborate with leadership to expand market presence, manage client relationships, and deliver tailored solutions while achie...

1 week ago

  •   5 - 7 years exp.  •   Media

$110K - $130K *

Elevate agency operations by creating clarity across complex accounts, anticipating risks, and enabling senior communicators to excel. Partner with leadership to build systems that drive exceptional c...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Grow your career with a dynamic role leading client services in retail. Drive client satisfaction, revenue, and organic growth while navigating complex loyalty programs and fostering strong partnershi...

2 days ago

  •   8 - 10 years exp.  •   Business Services

$123K - $185K *

Drive Wealth growth by leading strategic initiatives, enhancing advisor capacity, and optimizing distribution channels. Collaborate across teams to elevate member relationships and achieve sustainable...

Etobicoke, ONIn-Person

4 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$123K - $185K *

Elevate growth by leading Wealth-specific programs, enhancing advisor capacity, and optimizing distribution strategies. Drive member engagement and sustainable growth through innovative practices and...

4 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$194K - $265K *

Unlock potential by leading product strategy for customer onboarding and growth. Drive seamless experiences from initial engagement to retention, collaborating cross-functionally to enhance adoption a...

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$194K - $265K *

Join a team that's redefining customer onboarding and growth strategies. Lead the development of seamless product experiences that enhance user engagement and drive adoption, ensuring customers realiz...

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$265K - $424K *

Champion growth by leading a dynamic sales team, refining strategies, and driving customer acquisition in a fast-paced environment. Collaborate cross-functionally to exceed targets and foster a cultur...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Consumer Technology

$150K - $180K *

Unlock potential by leading client relationships and driving strategic measurement initiatives. Manage a diverse portfolio, ensuring retention and growth while guiding teams to deliver impactful marke...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $240K *

Drive impactful energy solutions by bridging customer needs with analytical insights, ensuring feasibility and strategic alignment across logistics and manufacturing sectors. Collaborate with diverse...

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$153K - $181K *

Lead the charge in optimizing complex client portfolios through strategic transaction management. Collaborate with cross-functional teams to execute high-impact real estate initiatives, ensuring align...

New York, NYRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Unlock growth potential by leading lifecycle marketing for Campus offerings, driving enrollment and revenue while nurturing relationships with athletes and families. Collaborate across teams to create...

3 days ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$194K - $267K *

Lead the charge in building a cohesive Product & Technology Operational Excellence function, aligning cross-functional teams to enhance decision-making, streamline execution, and drive operational eff...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$194K - $267K *

Partner with us to enhance Product & Technology operational excellence by leading cross-functional teams toward strategic goals, improving decision-making, and driving quality in execution. Leverage c...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$194K - $267K *

Champion operational excellence by leading a multidisciplinary team, translating business priorities into actionable plans, and driving efficiency across Product and Technology through innovative prac...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$179K - $269K *

Lead the creative vision for immersive marketing experiences, driving innovation and storytelling across digital and in-person events. Collaborate with cross-functional teams to deliver memorable cust...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$151K - $236K *

Join a team that's redefining global logistics by optimizing supply chain strategies and enhancing fulfillment planning. Lead cross-functional collaboration to ensure timely delivery and compliance ac...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$193K - $242K *

Drive strategic supplier relationships and operational excellence across a critical portfolio, ensuring compliance, quality, and cost-effectiveness while leading cross-functional teams to achieve sust...

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$142K - $197K *

Drive strategic improvements and operational efficiency in Partnerships by establishing frameworks, integrating AI solutions, and optimizing team performance, all while collaborating with cross-functi...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $250K *

Shape the future of global sales strategy by leading initiatives that drive partner growth and sales enablement. Collaborate with cross-functional teams to optimize processes, enhance capabilities, an...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$185K - $265K *

Engage in strategic leadership to design and implement partner programs that drive pipeline growth, enhance partner enablement, and ensure operational excellence across cross-functional teams for scal...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Engagement do?question toggle

    A Director of Customer Engagement leads programs and strategies that strengthen customer relationships across the customer journey. The role may cover experience improvement, retention, loyalty, customer communications, and collaboration across teams.

  • What qualifications are common for Director, Customer Engagement jobs?question toggle

    Employers commonly look for relevant leadership experience in customer experience, customer engagement, marketing, customer success, or a related area. Strategic, analytical, communication, and team leadership skills are often important; specific requirements vary by role.

  • What industries hire Directors of Customer Engagement?question toggle

    Organizations in technology, financial services, healthcare, retail, and business services may hire customer engagement leaders. Opportunities and responsibilities vary by industry and company.

  • How much do Director, Customer Engagement jobs pay?question toggle

    Pay varies based on factors such as location, industry, company size, responsibilities, and experience. Ladders features vetted professional jobs paying $100,000 or more.

  • Where can I find Director, Customer Engagement jobs paying $100K or more?question toggle

    Search Ladders for Director, Customer Engagement openings. Ladders focuses on vetted professional roles with salaries of $100,000 or more.